Out Of This World Plumbing - Ottawa

I've used Out of this World several times in the last year or so. Always professional, clean and very pleasant. They have been successful in addressing all my plumbing issues.

These guys are the best! Professional integrity, reliable, and great expertise! My faucet would not shut off. They came and fixed it in record time and after I paid, we realized it was still under warranty. Full refund! I highly recommend this company!

Great service from start to finish! Leaking indoor shut off valve in an awkward place in my finished basement required some demolition. Sarah (the plumber) did an excellent job, explained everything and left the area clean and tidy. Sarah was very professional and polite. Very impressive service!

Our outdoor faucet burst upon first use in the Spring. I called Out of This World Plumbing and they had someone on site the next day (not an emergency). Sarah arrived promptly, taking all COVID-19 safety precautions. She completed the project efficiently and was pleasant and professional throughout. She left the workplace clean and tidy. She was also able to complete part of the project for less than the initial estimate as she didn't need to do a complete part replacement.

My outside tap was plugged by an adapter that I had used for several years. Brandon (your technician) quickly identified the problem and fixed it.

My bathroom sink was plugged and his was corrected in about 1 hour.

The whole process was completed in a highly effective manner.

Out of this World Plumbing is my go to when clients say they need a plumber - and the feedback is always WOW! I know why you recommended them. I recently needed the kitchen and bathroom taps replaced and had put off the repair due to COVID19. Sarah came equipped with gloves, mask and sanitizer. I felt safe having her in our home. The communication from the company from beginning to followup is beyond reproach. You know who is coming, when they will be there, how much it will cost and the job gets done very efficiently and professionally. True out of the box solutions to deliver a service that is not your typical plumbing experience. I am a raving fan and highly recommend them!

I am rating this company as such because the response time and service was very good. I was under the impression that the flat fee would be less expensive. It was most definitely not! I had called another plumber but was awaiting a response. Reading the positive reviews gave me faith in the company. I received a text indicating that one plumber was on his way to do the job. This made sense as it was a small job: a plugged drain and shut off valves that needed adjusting .At no point was I told two plumbers would be there. If so, I would have cancelled the appointment. The initial quote was 469 including the consultation fee. At that point as I was not actually there as my daughter and boyfriend live there, I did not
know there were two plumbers working. It was only after the fact. I questioned the quote abc they gave me the subscription price. That was helpful but that job was way too overpriced. The other plumber called me back the next day and said it would have been $180.00 max and only one plumber needed. When I queried this twice, I received no response. This company is very good with responding before the job but very bad with customer service after the fact: dealing with a legitimate concern.
I strongly suggest shopping around. Good customer service should always include responding to customer concerns.

I agree with other reviews essentially. They clearly have spent a lot of money on marketing etc., you get a confirmation email of your appointment, you get a bio of the plumber with a photo, they email you the estimate. They have new trucks with the logo on the side. The plumber was very nice. But they are very, very expensive. I paid $75 for them to come to my house to tell me it would be $645 just to install a new sink and faucet in a basement bar, probably less than an hour work. I was shocked. They said it is a flat fee, which begs the question why they needed to come out and do the estimate. Anyways, i said no thanks and hired a different plumber to do the work for $200.00. Never again.

We needed our clogged bathtub fixed quickly. I called Out Of This World Home Services. $432.00 for under 20 mins of using a machine to unclog the problem. Just sat on the side of the tub...and used a machine.
Seriously? Wow... never ever again. When I questioned this... I was told it was because of "the machine we use". Wow...that sucker must cost thousands and thousands.... and at the rate you charge, it's been paid for already ok ?? As I said... never again.

I tried to unclog the sink using drain cleaners twice and a snake to no avail. Thankfully I gave up and called Out of This World. Alex explained what was likely wrong, gave me options and his recommendation. What he suggested made sense to me. However the work was harder than even he imagined. So again, I’m extremely thankful I called them in because I would have made a mess and been extremely frustrated AND I would not have been able to fix the issue.