Mersey Heating And Air Conditioning

Overall satisfaction with Mersey Service Experts? 100%

What are your reasons for giving Mersey Service Experts the rating that you did?
Your technician arrived slightly in advance of the time arranged, was polite, efficient, considerate and demonstrated how I could unblock a water line that had been causing overflow. Very happy with the service.

Likelihood of doing business again with Mersey Service Experts? 100%

Likelihood of recommending Mersey Service Experts to friends and family? 100%

Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service N/A

Technician or Residential Sales Consultant arrived within promised timeframe N/A

Technician or Residential Sales Consultant offered quality, dependable work on first visit N/A

Technician or Residential Sales Consultant showed respect to me and my home N/A

Mersey Service Experts is easy to do business with N/A

Mersey Service Experts is a good value with competitive pricing N/A

The tech John Park is very efficient and organized. He explains everything clearly and shows you all the readings. Every year I put in a request for him and will continue to do so.

Overall satisfaction with Mersey Service Experts? 100%

What are your reasons for giving Mersey Service Experts the rating that you did?
Service was fast and efficient

Likelihood of doing business again with Mersey Service Experts? 100%

Likelihood of recommending Mersey Service Experts to friends and family? 100%

Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service 100%

Technician or Residential Sales Consultant arrived within promised timeframe 100%

Technician or Residential Sales Consultant offered quality, dependable work on first visit 100%

Technician or Residential Sales Consultant showed respect to me and my home 100%

Mersey Service Experts is easy to do business with 100%

Mersey Service Experts is a good value with competitive pricing 100%

Technician Stephen Oh is very knowledgeable and good analytical skills. My water heater has deep humming noise and its intermittent. He is very patient and track where is the problem and resolved. Thanks.

these ppl need to be supervised, don't expect hands-off service...asked for pool heater to be installed, I totally understand how irresponsible some of these companies can be and specifically mentioned that electrical/pump/gas piping are needed...sales guy Brian says ok to everything, when he slips us the contract, it just mentions the gas piping...that's when we find out the rest won't be done. really sneaky...luckily we are always careful with these sales people....we're in a rush to get our pool up for our party, so we ok'd it anyways...
then comes the installers, who just mount the pipes on the wall and didn't get it hooked up to the heater and left, their explanation according to the manager: "heater wasn't there"...when it was blatantly standing only a few feet from them and shouldn't they be asking where it is first instead of just leaving? I complained, so they came back the next day and claimed that they need the pumps/electrical set up before they can hook it up to the heater, fine...the pump guy came and they stayed a while and left because they got called to another job..wouldn't even stay a bit longer to finish things up..then it's the weekend, he doesn't work on the weekends, there's only emergency service on weekends, he goes home at 5, blah blah blah, so it took 5 days to finallly get the damn thing set up...complained to the manager about both the installer and the salesguy, manager was impatent, defends the salesguy claiming that the salesguy didn't know the company doesn't do electrical/pumps for pool heater, but he found out and left it out on the contract, so it was ok to him...and the installers came back and got the job done 4 days later anyways so it's no big deal!.......so basically their service is fine and they got the salesguy to call me back and basically just yelled and hung up on me!.go for this company if you don't enjoy having to supervise and there is no time constraint...If you want a company that takes charge and everything you need to know explained, don't say you haven't been warned...and they aren't cheap, so there you go...1 star for eventually getting the job done

Overall satisfaction with Mersey Service Experts? 100%

What are your reasons for giving Mersey Service Experts the rating that you did?
Technician explained everything and arrived within the scheduled time and worked quickly to solve the problem.

Likelihood of doing business again with Mersey Service Experts? 100%

Likelihood of recommending Mersey Service Experts to friends and family? 100%

Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service 100%

Technician or Residential Sales Consultant arrived within promised timeframe 100%

Technician or Residential Sales Consultant offered quality, dependable work on first visit 100%

Technician or Residential Sales Consultant showed respect to me and my home 100%

Mersey Service Experts is easy to do business with 100%

Mersey Service Experts is a good value with competitive pricing 100%

Overall satisfaction with Mersey Service Experts? 100%

What are your reasons for giving Mersey Service Experts the rating that you did?
Our Serviceman Zhou was very friendly, knowledgeable, informative. He explained a lot of things to us to help us understand. I hope I can request him in the future.

Likelihood of doing business again with Mersey Service Experts? 100%

Likelihood of recommending Mersey Service Experts to friends and family? 80%

Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service 100%

Technician or Residential Sales Consultant arrived within promised timeframe 100%

Technician or Residential Sales Consultant offered quality, dependable work on first visit 100%

Technician or Residential Sales Consultant showed respect to me and my home 100%

Mersey Service Experts is easy to do business with 80%

Mersey Service Experts is a good value with competitive pricing N/A

Overall satisfaction with Mersey Service Experts? 90%

What are your reasons for giving Mersey Service Experts the rating that you did?
prompt, efficient installation

Likelihood of doing business again with Mersey Service Experts? 90%

Likelihood of recommending Mersey Service Experts to friends and family? 90%

Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service 100%

Technician or Residential Sales Consultant arrived within promised timeframe 100%

Technician or Residential Sales Consultant offered quality, dependable work on first visit 90%

Technician or Residential Sales Consultant showed respect to me and my home 100%

Mersey Service Experts is easy to do business with 100%

Mersey Service Experts is a good value with competitive pricing 90%

Overall satisfaction with Mersey Service Experts? 90%

What are your reasons for giving Mersey Service Experts the rating that you did?

Likelihood of doing business again with Mersey Service Experts? 100%

Likelihood of recommending Mersey Service Experts to friends and family? 100%

Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service 100%

Technician or Residential Sales Consultant arrived within promised timeframe 100%

Technician or Residential Sales Consultant offered quality, dependable work on first visit 100%

Technician or Residential Sales Consultant showed respect to me and my home 100%

Mersey Service Experts is easy to do business with 100%

Mersey Service Experts is a good value with competitive pricing 100%

Overall satisfaction with Mersey Service Experts?

100%
What are your reasons for giving Mersey Service Experts the rating that you did?

Very Professional, explained what need to be done. All work completed.

Likelihood of doing business again with Mersey Service Experts?

100%
Likelihood of recommending Mersey Service Experts to friends and family?

100%

Performance Ratings

How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service

100%
Technician or Residential Sales Consultant arrived within promised timeframe

100%
Technician or Residential Sales Consultant offered quality, dependable work on first visit

100%
Technician or Residential Sales Consultant showed respect to me and my home

100%
Mersey Service Experts is easy to do business with

100%
Mersey Service Experts is a good value with competitive pricing

100%