Mersey Heating And Air Conditioning

Formerly Mersey Service Experts
Heating & Air Conditioning
ON M1E 3W1
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Heating & Air Conditioning
Mersey Heating And Air Conditioning
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91%

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Reviews for Mersey Heating And Air Conditioning

Average customer rating:
9.2 10 (862 reviews)

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GUY LEFEBVRE from Toronto
GUY LEFEBVRE from Toronto
1 review Toronto, ON
10/10

Furnace service

Heating & Air Conditioning review in Toronto
Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Overall satisfaction with Mersey Service Experts? 100%

What are your reasons for giving Mersey Service Experts the rating that you did?
Friendly, timely, efficient

Likelihood of doing business again with Mersey Service Experts? 100%

Likelihood of recommending Mersey Service Experts to friends and family? 100%


Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service 100%

Technician or Residential Sales Consultant arrived within promised timeframe 100%

Technician or Residential Sales Consultant offered quality, dependable work on first visit 100%

Technician or Residential Sales Consultant showed respect to me and my home 100%

Mersey Service Experts is easy to do business with 100%

Mersey Service Experts is a good value with competitive pricing 100%

Approximate cost of services:
$150.00
Was this review helpful?
Company Response

Thank you for taking the time to write this review. We appreciate your business!

ALAN EVANS from Toronto
ALAN EVANS from Toronto
1 review Toronto, ON
10/10

Furnace service

Heating & Air Conditioning review in Toronto
Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Overall satisfaction with Mersey Service Experts? 100%

What are your reasons for giving Mersey Service Experts the rating that you did?
Great clean professional install . in a timely matter .

Likelihood of doing business again with Mersey Service Experts? 100%

Likelihood of recommending Mersey Service Experts to friends and family? 100%


Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service 100%

Technician or Residential Sales Consultant arrived within promised timeframe 100%

Technician or Residential Sales Consultant offered quality, dependable work on first visit 100%

Technician or Residential Sales Consultant showed respect to me and my home 100%

Mersey Service Experts is easy to do business with 100%

Mersey Service Experts is a good value with competitive pricing 100%

Approximate cost of services:
$112.00
Was this review helpful?
Company Response

Thank you for taking the time to write this review. We appreciate your business!

Suzanne Kendall from Toronto
Suzanne Kendall from Toronto
4 reviews Toronto, ON
10/10

Furnace service

Heating & Air Conditioning review in Toronto
Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Overall satisfaction with Mersey Service Experts? 100%

What are your reasons for giving Mersey Service Experts the rating that you did?
Technician was very knowlegable and professional. He took his time and did a thorough inspection.

Likelihood of doing business again with Mersey Service Experts? 100%

Likelihood of recommending Mersey Service Experts to friends and family? 100%


Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service N/A

Technician or Residential Sales Consultant arrived within promised timeframe N/A

Technician or Residential Sales Consultant offered quality, dependable work on first visit N/A

Technician or Residential Sales Consultant showed respect to me and my home N/A

Mersey Service Experts is easy to do business with N/A

Mersey Service Experts is a good value with competitive pricing N/A

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you for taking the time to write this review. We appreciate your business!

Private User
Private User
Private User reviews Toronto, ON
0/10

Furnace Maintenance

Heating & Air Conditioning review in Toronto

Absolutely TERRIBLE service. Was told tech would call 30 minutes before arriving - I had a friend take the day off to await the call nearby. Never received a call. Tech left v/m saying no one was home and to reschedule. Called and was told it was my fault for speaking with the after-hours department when scheduling and they don't know enough to know that advance calls can't be given. Was offered another date 3 months away and they refused to give a refund. Very rude service and absolutely would never use this company for anything ever again. Disgusted with the customer service

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

Scheduling is one of the most difficult tasks any service company has to do. Since every customer deserves our best efforts to complete their job well, it sometimes requires more time than anticipated. Unfortunately, this means that occasionally we are late or have to reschedule, but we always try to give as much notice as possible. There's always room for improvement so we want to know more about your experience. Please email our Customer Relations Specialist at customercare@ServiceExperts.com or give a call at 855-301-2206. We would really appreciate any feedback you can offer.

LAWRENCE E.
LAWRENCE E.
2 reviews Toronto, ON
10/10

furnace

Heating & Air Conditioning review in Toronto
Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Overall satisfaction with Mersey Service Experts? 100%

What are your reasons for giving Mersey Service Experts the rating that you did?
came prepared. Came with filter as had requested. Answered all questiond. Great job.

Likelihood of doing business again with Mersey Service Experts? 100%

Likelihood of recommending Mersey Service Experts to friends and family? 100%


Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service 100%

Technician or Residential Sales Consultant arrived within promised timeframe 100%

Technician or Residential Sales Consultant offered quality, dependable work on first visit 100%

Technician or Residential Sales Consultant showed respect to me and my home 100%

Mersey Service Experts is easy to do business with 100%

Mersey Service Experts is a good value with competitive pricing 100%

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

Thank you for taking the time to write this review. We are happy to hear of your satisfaction with the work that was provided and we appreciate your business!

Private User
Private User
Private User reviews Toronto, ON
0/10

Annual Furnace Cleaning

Duct Cleaning review in Toronto

I booked my annual furnace cleaning in July 2015 and got a confirmation number. The day before my appointment I called to make sure my furnace cleaning was on schedule. It was confirmed. Sat. Oct 10 - the service person never showed up. I called after Thanksgiving to speak to a manager and the person that answered the telephone was very unpleasant with me. I cancelled my maintenance contract with this company and I will never used them again. I have been a customer since 1999.

Approximate cost of services:
$145.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

We are committed to 100% satisfaction so every customer is very important to us. Unfortunately, with all companies, there will be times when a customer may feel they have been let down. If that happens with us, we certainly want to hear from you. To better address your concerns, please contact our Customer Relations Specialist, directly by email at customercare@ServiceExperts.com or give a call at 855-301-2206. Hopefully we will hear from you soon so that we can promptly understand your issue and address the issue!

Private User
Private User
Private User reviews Toronto, ON
10/10

Furnace and A/C repair

Heating & Air Conditioning review in Toronto
Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Overall satisfaction with Mersey Service Experts? 100%

What are your reasons for giving Mersey Service Experts the rating that you did?
The requested pool furnace cleaning service was delivered on time in a friendly and professional manner. The work was fully explained, and expertly completed. Well done John T.

Likelihood of doing business again with Mersey Service Experts? 100%

Likelihood of recommending Mersey Service Experts to friends and family? 100%


Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service 100%

Technician or Residential Sales Consultant arrived within promised timeframe 100%

Technician or Residential Sales Consultant offered quality, dependable work on first visit 100%

Technician or Residential Sales Consultant showed respect to me and my home 100%

Mersey Service Experts is easy to do business with 100%

Mersey Service Experts is a good value with competitive pricing 100%

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you for taking the time to write this review. We are happy to hear of your satisfaction with the work that was provided and we appreciate your business!

Wayne Earle from Toronto
Wayne Earle from Toronto
2 reviews Toronto, ON
10/10

Furnace Annual Inspection

Heating & Air Conditioning review in Toronto
Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Overall satisfaction with Mersey Service Experts? 100%

What are your reasons for giving Mersey Service Experts the rating that you did?
Technician Johnathon was very professional and informative.

Likelihood of doing business again with Mersey Service Experts? 100%

Likelihood of recommending Mersey Service Experts to friends and family? 100%


Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service N/A

Technician or Residential Sales Consultant arrived within promised timeframe 100%

Technician or Residential Sales Consultant offered quality, dependable work on first visit 100%

Technician or Residential Sales Consultant showed respect to me and my home 100%

Mersey Service Experts is easy to do business with 100%

Mersey Service Experts is a good value with competitive pricing 100%

Approximate cost of services:
$100.00
Was this review helpful?
Company Response

Thank you for taking the time to write this review. We are happy to hear of your satisfaction with the work that was provided and we appreciate your business!

dianeglen from Toronto
dianeglen from Toronto
1 review Toronto, ON
10/10

Furnace&AirConditioning PerformancE Inspection

Heating & Air Conditioning review in Toronto

The technician(John) was courteous and very informative and thorough. He explained everything I inquired about and was pleasant and knowledgeable.
This was an inspection following installation last Oct. I signed up for the Platinum Plus Protection plan today

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post.

Rick
Rick
3 reviews Toronto, ON
10/10

Furnace A/C repair

Heating & Air Conditioning review in Toronto
Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Overall satisfaction with Mersey Service Experts? 100%

What are your reasons for giving Mersey Service Experts the rating that you did?
It was prompt, polite, thorough, respectful, and issues well communicated, in brief, excellent in all ways.

Likelihood of doing business again with Mersey Service Experts? 100%

Likelihood of recommending Mersey Service Experts to friends and family? 100%


Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service 100%

Technician or Residential Sales Consultant arrived within promised timeframe 100%

Technician or Residential Sales Consultant offered quality, dependable work on first visit 100%

Technician or Residential Sales Consultant showed respect to me and my home 100%

Mersey Service Experts is easy to do business with 100%

Mersey Service Experts is a good value with competitive pricing 100%

Approximate cost of services:
$300.00
Was this review helpful?
Company Response

Thank you for taking the time to write this review. We are happy to hear of your satisfaction with the work that was provided and we appreciate your business!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mersey Heating And Air Conditioning

Welcome to Mersey Heating and Air Conditioning, your trusted source for HVAC services in Scarborough and the Greater Toronto Area. With over 50 years of experience, we've been committed to keeping homes comfortable, no matter the season.

At Mersey, we understand the importance of a reliable heating and cooling system, which is why we offer a wide range of services to meet all your HVAC needs. From furnace installation and repair to air conditioning maintenance and tankless hot water heater services, our team of skilled technicians is here to ensure your home stays comfortable year-round!

With our 24-hour emergency service, we're always ready to help, and we never charge extra for after-hours calls. Our technicians are highly trained and certified, so you can trust that your home is in good hands.

But our commitment to exceptional service doesn't stop there. We also offer financing options to help you save on the cost of a new system, and our same-day installation service ensures that you get the comfort you need when you need it.

At Mersey Heating and Air Conditioning, we're more than just HVAC experts – we're your friendly, neighborhood home comfort specialists. With our outstanding reviews and A+ rating with the Better Business Bureau, you can trust that your home is in good hands with Mersey.

Experience the Mersey Advantage today and discover why we've been Scarborough's top choice for HVAC services for over five decades. Contact us to book a service or learn more about how we can help you achieve the perfect temperatures in your home!

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, Heat and Energy Recovery Ventilators, Air Conditioners, Humidifiers, Air Purifiers, Air Filters, Boilers, Water Heaters, Smart Thermostats, Plumbing Pipes, Toilets, Faucets, Reverse Osmosis Systems, Drain Pipes
SERVICES
- Furnace Installation - Furnace Repair - Furnace Maintenance - Air Conditioning Installation - Air Conditioning Repair - Tankless Hot Water Heaters - Fix all makes and models of residential furnaces and air conditioners. - Installation of indoor air quality products including HRV, humidifier, HEPA filters, UV light. - Provide free in-home assessment.
BRANDS
Lennox, Goodman, York, Daikin, Rheem, Trane, Carrier, Amana, Mitsubishi, Generac, Moovair
WEBSITE
https://merseyheating.ca/
YEAR ESTABLISHED
1971
PAYMENT METHOD
Cash, cheque, draft, major credit cards, debit cards (on-site service calls), online banking, and financing available
LICENSES
Gas license, Refrigeration license, TSSA, ECRA/ESA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% guarantee on one year Parts & Labour on any repair
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.