Mersey Heating And Air Conditioning

After 14 hours of waiting and five phone calls to the answering service, I was unable to receive the courtesy of a return phone call from Mersey staff and could not get my furnace repaired. The off-site answering service apologized frequently, by Mersey employees made no effort to contact me. Very frustrating since my furnace is under warranty.

I had looked a several air filtration options and was very confused about what was in the marketplace. I called Mersey, who has an excellent reputation as a long-standing member of Scarborough's business community because I wanted information from a trusted source.

The sales rep took a lot of time explaining what options were available to us so that we were comfortable with our choice.

The quote was competitive, the installation was done professionally, and the product works! We are now breathing easier and my home is less dusty.

Service is very poor. All they want are money. I called in on Monday and requested a service recommended from the technician. It was just a minor job that a part needed to be replaced for $88 + taxes. The customer service personnel claimed that the control switch board was out as well and need to be replaced for about $500 + taxes. I told her the control switch board problem was not listed on my invoice as a recommendation. All she cared to tell me was that the company would not guarantee the performance of my heater for the winter and the control switch board was not working. The argument just went on and on.
I made the appointment to replace the small part that was recommended to me. I was told the appointment was Wednesday morning. No one showed up on Wednesday morning. I called back the company, the customer service told me it was scheduled to be on Wednesday afternoon. What a conincidence of the mis-communication!!!??

The Mersey heater keeps having problems. Last year, I had to replace a pump for $480 + tax. Now, they are telling me the control switch board may be out and that will cost $500 + tax.

Mersey removed radiators and installed duct work, new furnace, air conditioner. The design of duct work was not provided, and later "estimated" as the installer had left the company. House is cold as no heat/loss study was done. Duct work in furnace area leaks. Repeated calls went unanswered and problems still exist.

Mersey installed a new Lennox forced air gas furnace after our old one died. The installation was done the next day and installation was tidy and efficient. I would use them again.