Mersey Heating And Air Conditioning

I suppose the duct work is cleaned. Instead of vacuuming up the dirt, it was blown out of the vents and I ended up having to vacuum the dirt from the floor. I am certaian there must have been more dirt than I vacuumed but I do know that he was blowing the dirt up out of the vents.

Outstanding staff. Knowledgeable, punctual, respectful and friendly. Definitely will use again and would highly recommend.

Middle of January 2017 our furnace stopped working (igniter failed). It was a weekend, and my family was home all day. Called Mersey and ordered repairs. House was cold and uncomfortable as we proceeded to wait 9 hours for even an acknowledgement that someone was going to be able to come and look at our furnace. Called Mersey back several times while we waited, but they could give me no assurance that someone would indeed make it out that day. So at 9pm I cancelled our order. Before going to bed that night (very cold now), I recalled that the Mersey Web site offered a "schedule online" option. So, using that method, I quickly ordered service for the next morning (Sunday) and then hit the hay. Woke up early Sunday morning to find that I had yet to receive confirmation that my online request had been processed. I called Mersey again, and was told that there online scheduling service does not work, nor has it been working for some time. Frustrated, over the phone I rescheduled service for that morning (Sunday). Fortunately (I was told), I had called early so it looked like we were going to be the first job of the day for the repairman they had on call. After an hour of waiting, Mersey called back to tell me that they had made a mistake: they had previously quoted me a service call charge of $99, but they had now realized that it was in fact Sunday, so the charge would be about $40 more. Fair enough, but they had made an even graver mistake: it was in fact a *different* repairman that was on call, and this one actually had five calls already slated for the day. They again could not tell me when they would get around to servicing us, but they did warn us that several of the other calls were for "priority customers"; we were at the bottom of the list. I was given the impression it would be many hours, perhaps another full day, before our furnace could be tended to by Mersey. Disappointed once again, I cancelled the order and decided to try another business. There was one positive note in the whole experience: Mersey's dispatchers were quite polite on the phone.

Emergency call because no heat as furnace stopped working. Temporarily fixed. Came back next day with part and repaired it.

The price is based on service call charge plus filter changed.

Stephen Oh was the technician that came today. He was very informative and went the extra mile to check furnace for us even though it was only the humidifier filter that needed to be changed. He explaining what he found, how the furnace was working. Luckily he checked for us because there was a crack in the furnace that we need to taken care of. Of course it ended up we had to get a new furnace but better be safe than having the furnace run even though there is a problem. Thank you Stephen.

Always prompt and courteous, neat and tidy. Focused on the job and getting done, no time wasted and have always been able to resolve our equipment challenges. This visit, Frank called to give us his arrival time and promptly had us up and running with good recommendations for upgrades.

Frank was very profession and knowledgeable and friendly. He fixed the furnace and provide me with some recommendations to prevent further breakdowns.

Very satisfied with Mersey Service.
Work was done efficiently and the serviceman was polite and professional.

I purchased my current furnace and airconditioning unit from Mersey and have a service agreement with them and have had complete satisfaction with the units and service provided.

David, the technician who did both the maintenance work and the replacement of a blower unit, did the work most professionally and meticulously.
As an example, he removed the gas piping which blocked the space for tightening the last screw of the blower unit in order to secure the blower unit well.
It was a time consuming job to remove the gas piping and re-install it after the screwing is completed.

HH Lau