Preference was to delete this review but it appears there is no option to do so.
First two projects was very happy. Third project i had some concerns about the pricing and Charlie and Anna just ignored my concerns and justified themselves. It appears that charging a customer for materials and then taking what is remaining is an acceptable business practice to Mr Rescue. Also i recommend if you consider using them go into this knowing there is a 4 hour minimum. It may not be stated and if your job takes 2 hours they will happily charge you for 4 and leave the site without offering to see if they can do anything else since you have paid for an additional 2 hours. Too bad since Charlie is very nice and his actual work is good. Just make sure you understand their business practices and i hope you have no questions or concerns at the end because i doubt they will try to address them.
- Approximate cost of services:
- $1,100.00
- Company Response
Stephen
you obviously know I have a hourly minimum as
it was applied also on your second repair.I clearly told you the minimum rate fee applies
as for material taken away, we bought ten feet of electrical
wire and the remaing 2 feet was taken away in order not
to throw it in your garbage.I stand behind my work and customers 100 percent and it is evident
reviews and customer satisfaction, if something I touched is wrong, I will fix it free.you are more than welcome to contact any one of my clients
you are upset because I would not allow a discount in pricing
because you felt that I should only be compensated for my actual
time spent on the job, not for the quality of work ... I went and bought the needed material for you , no delivery fee , no increase in cost.your 2 rating is untruthful and malicious as for the first two
repairs I gave you fantastic service and now I deserve a 2 because
you were not prepared to pay a minimum charge which you fully knew and were
advised by me.Stephen , enjoy your lights , the new fence I built for you and the lovely mirror I hung in your daughters room.