The Home Improvement Group - THIG

Formerly Mr Rescue
General Contractors
Mississauga ON L5V 2B3
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Stephen from Toronto
Stephen from Toronto
13 reviews Toronto, ON
2/10

Three projects

Preference was to delete this review but it appears there is no option to do so.

First two projects was very happy. Third project i had some concerns about the pricing and Charlie and Anna just ignored my concerns and justified themselves. It appears that charging a customer for materials and then taking what is remaining is an acceptable business practice to Mr Rescue. Also i recommend if you consider using them go into this knowing there is a 4 hour minimum. It may not be stated and if your job takes 2 hours they will happily charge you for 4 and leave the site without offering to see if they can do anything else since you have paid for an additional 2 hours. Too bad since Charlie is very nice and his actual work is good. Just make sure you understand their business practices and i hope you have no questions or concerns at the end because i doubt they will try to address them.

Approximate cost of services:
$1,100.00
3 of 4 people found this review helpful.
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Company Response

Stephen
you obviously know I have a hourly minimum as
it was applied also on your second repair.

I clearly told you the minimum rate fee applies
as for material taken away, we bought ten feet of electrical
wire and the remaing 2 feet was taken away in order not
to throw it in your garbage.

I stand behind my work and customers 100 percent and it is evident
reviews and customer satisfaction, if something I touched is wrong, I will fix it free.

you are more than welcome to contact any one of my clients

you are upset because I would not allow a discount in pricing
because you felt that I should only be compensated for my actual
time spent on the job, not for the quality of work ... I went and bought the needed material for you , no delivery fee , no increase in cost.

your 2 rating is untruthful and malicious as for the first two
repairs I gave you fantastic service and now I deserve a 2 because
you were not prepared to pay a minimum charge which you fully knew and were
advised by me.

Stephen , enjoy your lights , the new fence I built for you and the lovely mirror I hung in your daughters room.

Previous versions of this review:

Stephen from Toronto
Stephen from Toronto
13 reviews Toronto, ON
10/10

Two projects - fencing and exterior light installation

Charlie of Mr Rescue is great to deal with. Professional and a man of his word. Reasonable pricing and quality work. Have already used Mr Rescue twice and will again in the future!!

Approximate cost of services:
$600.00