Furnace King Home Services

Peace of Mind, Pleasant Experience and Best of Value

I recently replaced my whole heating & cooling system and relocated the furnace to accommodate my basement renovation. Homedepot/ Furnace King turned a stressful situation of mine into a very positive experience. I am so glad that I chose Homedepot/ Furnace King to work with.

Sandip presented his company through his dedication and proficiency. After his detailed initial quotation appointment, he continuously did follow-up with me, getting to know my budget, my future plan regarding the house, and my concerns.

I chose Sandip’s company for many good reasons:
1, Homedepot is the most reliable and reputed company for house projects; their carefully selected sub-contractor Furnace King is local to my area;
2, Homedepot provides 2-year no interest payment plan and helps to obtain energy saving rebate;
3, Homedepot carries a very reliable and reputed heating / cooling products line;
4, Homedepot provides me 10-year warranty for parts and labour and 24/7 emergency service;
5, Homedepot charges very reasonable price for all the work and service they provide;

Many people say Homedepot will be the most expensive to work with, which is not true, especially for the quality of work and service they provide. Sandip was very efficient and good at his work. He wrote a detailed contract and went through it with me. He helped me applied Homedepot card right after I signed up. He immediately arranged an energy consultant’s call and his contractor’s measurement appointment for the following day. He sent me text messages to remind me about the time of the appointments. He did follow-up after the appointments to make sure they went on schedule. Working with Sandip, you will have peace of mind - a dedicated and professional sale representative will honour his words; i.e., there won’t be unpredictable problems or surprising charges!

When I first talked to Mike, the technician from Furnace King, for the measurement, I was impressed. He was professional, polite and skilled. He attended my requirements of moving the furnace to a new location. He carefully measured, planned and communicated with me to address my needs and feedback. He suggested I call my renovation contractor to inform the new location he was going to put the furnace, and told me if there were any problems, I could let him know to discuss. Moreover, when Mike was checking the outdoors, he discovered that the gas metre and the intake air pipe of my tankless water heater (I had it installed by a private sector months ago) was too close and he said he would help me to modify it to a safe distance!

He made schedule to install the system for me a few days later and he showed up on the day. There was a snow storm at the previous night. He had his company call me in the morning that they would be 1 hour late. I did not mind and totally understand. I was very impressed by his professionalism and work ethics!

Unlike other times when I hired contractors to do my house projects, I did not need to monitor their work. I knew I could trust Mike. When he started his work, he communicated with me clearly his plan for the day and the day after.

I had heat at the end of the first day. Mike summarized his work for the day and told me the plan for the following day.

When Mike and his assistant Johnny finished work in the early afternoon of the second day, Mike showed me how to use the new thermostat, how to adjust the humidifier and provided me the information I need for emergency service. Moreover, he told me that because there would be renovation work in my basement, I should call the service number after the renovation, so their company would come and clean the furnace!

Due to the season and cold weather, the air conditioner unit will be installed in the spring. Mike made notes and told me his company would call me to have it done early in the May.

Sandip did follow-up when Mike finished the work. Working with this team, everything goes smoothly and pleasantly.

My son told me he felt the house was warmer after the new furnace was installed (I set the same temperature as before). My renovation contractor came and highly praised that Mike did a great job on installing the furnace.

I’m very satisfied about the whole process. Worry-free, and best value are Sandip, and Mike can offer you! As a home owner, who has worked with many contractors on house projects for so many years, I highly recommend Homedepot/Furnace King and will definitely work with them again in the future!

2.5 years ago Furnace King installed a new furnace at my house. All was good until I came home at 12:34 am Saturday night to find my house at 16 degrees celcius. After my attempt at repair was unsuccessful a placed a service call with them at 12:54 am to have a tech call me back. After 1.5 hrs of waiting for that call,I called back. Same response, so waited 10 min. this time and the tech called only to say he was busy and had 3 more calls to do and he’ll come sometime in the morning. Really it’s now 3 am in the morning and the house is at 14 degrees. I understand this tech might be busy, I mean it was -19 celcius outside but come on in an emergency this company only have 1 tech available. What did I bother spending $4800 on a furnace with a parts and labour warranty of 10 years for if I can’t get someone out when you need. So after arguing with whoever was on the service call end and the tech, this guy finally shows up at 4 am and I for some reason had a feeling that I was gonna pay one way or another. After “unsuccessfully attempting” to repair the furnace, sure enough it was my Nest thermostat that is apparently the problem, which I will be double checking at another house but at 5:30am and a now 12 degree house I was pretty much at their mercy. So they charged me $300 for a thermostat that looked like it came out of 1957 and probably cost $10 to makeplus oh ya that dreaded night service call fee. My problem with Furnace King is the way the handled the situation, this ridiculous price for an obviously cheap thermostat where I paid less for the Nest and could do a lot more and the fact that I knew one way or the other I was gonna pay for that service call, especially early Sunday morning. I’ll be double checking that Nest thermostat for sure. My question is how can this company that from what there salesman said would have very quick reliable service initially try to make me wait 12 hours to get someone out on an obviously very cold winter night? You just know there are gonna be more problems than normal out there on that kind of night. Well lesson we’ll learned, from now on only big reputable companies for me that will have more than 1 tech available in an emergency. I might pay a touch more but the saying goes “you pay for what you get”. Never again will I deal with this company or every recommend them to anyone.

The Furnace King sales rep, Sandip, did a very thorough and patient job of explaining the technology, the options and the costs of the furnace & AC installation to me. He continued to assist me and ensure that I was able to complete the installation even when I suffered a significant setback. Sandip was diligent about getting back to me with answers to questions I had. The installation team of Mike, John and later Brian were very cooperative, efficient and willing to explain everything that was being done so I would understand how to work with my new furnace & air conditioner. Their workmanship was very professional and cleaned up after their work beautifully. I would highly recommend anyone using the services of Furnace King for a new furnace and AC installation.

We recently had to replace an 18 yr old Carrier furnace. After seeking bids from 6 different contractors, we settled on Furnace King Heating and Cooling. The reason we chose Furnace King was because of the salesman, Sandip.
Right from the initial sales call, Sandip demonstrated how knowledgeable and experienced he is about all things pertaining to HVAC. He took the time to carefully assess our needs, recommend the best, most cost effective solution and then proceeded to patiently answer all my questions. He provided us with a very detailed and competitive quote on our new Trane S9V2 furnace. He was extremely thorough.
The installers Mike and John did an excellent job on the install. They showed up on time. They were very courteous and polite. They took great pains not to damage anything as they moved their equipment through the house. They too were very patient in the way they answered all my questions and addressed my concerns. The house feels warm and cozy now.
The main takeaway here is this ….. everything you read about Sandip’s commitment to customer service is true. His is in a class by himself. He was there before and after the installation and his goal is to achieve total customer satisfaction. I hope everyone gets a chance to experience this level of service.

Right from the beginning, it was clear that the Home Depot/Furnace King product, service and warranty was the superior option compared to that of the competitors (Costco, etc.). However, we just assumed that this premium brand and service would come with a premium price. But Sandip managed to get us all the items on our wish list and still stay within budget. We were very happy with the price and the lengths Sandip went to make it all happen.

I was not home during the installation, but my wife tells me that the installers were very professional, friendly and tidy. They explained all their steps and how it all worked in a clear, concise manner. Attention to detail was evident. The pipes were all tucked away nicely with high quality fittings. They even offered to come back in the spring to hook up the A/C since it's better to do in warmer weather.

As for the resulting system, the furnace works beautifully and quietly. And I love the look and savings (energy and space) of the tankless water heater. We now and room to fit a small deep freezer in that space.

With the best brands, best prices and the industry's best service and warranty, we now have piece of mind. I have already recommended Furnace Kings to people at work. Thanks again guys!

Hi Sandip,
It was a great pleasure to work with a professional like you.
I was greatly impressed by the efficiency of your services and by your exceptional organisational skills.
Your team (Mike, Joe and the other members) demonstrated a very high degree of knowledge and completed the entire assignment at a record time.
Over all we are very happy that we selected you and your firm to complete our project. Thanks again for the flawless project execution .
Best Regards to you and your Furnace King associates,
Mike

From the beginning to the end of our experience with Furnace King, we were very satisfied with the service, product recommendation, rebate advice, and the installation. Sandip provided great customer service and ensured that we were taken care of throughout the process. Joe, Mike and the rest of the installation team went above and beyond our expectations. Although we had a couple of minor glitches, the team was quick to respond and committed to resolving the issue as soon as possible.
Would definitely recommend Furnace King for all your HVAC needs.

We selected Furnace King after receiving bids from six competitors. FK's price point was at or below all of the others' but the clincher was the remarkably thoughtful and helpful sales interaction with Sandip. Sandip carefully considered all of the issues we had experienced with our previous HVAC (and some issues we hadn't even noticed!) and, in our view, recommended precisely the right combination of components to resolve these problems. He responded to our questions at all hours of the day/evening with detailed, knowledgeable, considered emails. The installation was expeditious and custom-tailored to our home's peculiarities. Remarkably, Sandip's after-sales responsiveness has been as dedicated as it was before the sale -- a tribute to a very fine company.

We are very happy with our new furnace and hot water heater. Aside from an issue we experienced with the hot water heater venting, the installation went very smoothly and the issue was addressed promptly. The installers were very polite and tidy and Sandip's customer service was second to none. We really appreciated being able to contact him with our issue and having him see it through to resolution the following day.

After exactly 3 years from the installation date, with 3 winters of the new furnace (Trane XV95) use and 3 summers of the new air conditioner (Trane XR16) use it is 'about' time for at least a quick yet big public Thank You. It goes to the firm for the reliability of its chosen representation of the Trane brand and for its client service culture, it goes to its highly professional senior sales rep/home comfort advisor Sandip Banerjee, and to the very service oriented again senior technicians.
In short, after 3 years of use, no problems related to the equipment or installation, very comfortable temperature throughout the house with reduced power consumption. There has been only one minor non-equipment related problem due to the existing set-up of the condense water flexible tubing to the drain during the 1st summer of the air conditioning unit use. It was just one opportunity for Furnace King to prove its commendable client service : Furnace King's technician came the next day after contacting the firm, detected the trouble, cleaned the tubing, and advised us to monitor and prevent re-occurrence. It was a hot day and I am sure many clients asking for its service, yet they managed to include us in the schedule.
Many thanks and will gladly continue to recommend Furnace King to any interested new client at any future opportunities.