TB from Toronto

After exactly 3 years from the installation date, with 3 winters of the new furnace (Trane XV95) use and 3 summers of the new air conditioner (Trane XR16) use it is 'about' time for at least a quick yet big public Thank You. It goes to the firm for the reliability of its chosen representation of the Trane brand and for its client service culture, it goes to its highly professional senior sales rep/home comfort advisor Sandip Banerjee, and to the very service oriented again senior technicians. In short, after 3 years of use, no problems related to the equipment or installation, very comfortable temperature throughout the house with reduced power consumption. There has been only one minor non-equipment related problem due to the existing set-up of the condense water flexible tubing to the drain during the 1st summer of the air conditioning unit use. It was just one opportunity for Furnace King to prove its commendable client service : Furnace King's technician came the next day after contacting the firm, detected the trouble, cleaned the tubing, and advised us to monitor and prevent re-occurrence. It was a hot day and I am sure many clients asking for its service, yet they managed to include us in the schedule. Many thanks and will gladly continue to recommend Furnace King to any interested new client at any future opportunities.