Data recovery, technical support, computer purchase
- Approximate cost of services:
- $500.00
Data recovery, technical support, computer purchase
New Visual Studio & Gaming Computer
laptop repairs, workstation upgrades etc...
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The facts of this post are wildly incorrect, nor do we take lightly having to contact the police after being repeatedly abused and threatened by an individual.
The fact remains that this was a highly unusual case of a person who brought in a completely broken computer - assessed by another company as a complete write off. We repaired it by switching the logic board - because the logic board was broken. Once we saw that the unit we'd provided her with had a lower spec than her original, we tried to solve the issue. There was never any parts from her computer sold or resold, that is simply not the case.
After establishing that this customer would not let us change the logic board for the correct part, we instead offered her a unit 16 months newer than her current one, or a full refund. She declined both of these, and told us that we needed to buy her a new macbook pro from Apple or she would ruin our business by contacting the media and suing us in court. When this tactic failed, she threatened the safety of our staff on two separate occasions - which is when we contacted police.
We feel we went well above and beyond most computer stores in this situation, and to call these actions shady is a gross mischaracterization.
Thank you :)