Boonstra Heating and Air Conditioning

We have been using Boonstra's for over 30 years, a truly customer service oriented and dedicated company committed to their long term, and new clients. The quality of service, dependability,and value is exceptional.Thank you Adrian, our most recent Technician,for your efficiency and service explanation.

Our technician was Steve. He explained everything clearly and offered options for improving our air purifying system. No pressure tactics, just honest advice. He came back a week later to do the work right on time. He was very courteous and professional. A job well done :)

I called Boonstra to install our new gas line for our BBQ. They were prompt and arrived on time. Chad, the installers, was polite and courteous. He did a great job and I would strongly recommend Boonstra. We will be replacing our old furnace and air conditioner with them.

Our ductless system was installed by Boonstra in 2002. We called for service when one of the units stopped working. We did not receive a call back to our initial call. We called a second time one week later. We arranged an appointment and a technician (Marco) attended and charged us $149 for a service call. He then advised us that our system was obsolete but he would attempt to find us replacement parts. A week passed and our subsequent calls were not returned. Finally we escalated the call to the manager who returned our call a couple of days later. I explained that we felt duped that they knew the system was not servicable and yet charged us for a service call anyway. After our last discussion some ten days ago the manager left us with the impression that he would still attempt to help us, but we have heard nothing and do not expect to. Very disappointing and terrible customer service. Obviously we are going to have to buy a new system and clearly it is not going to be from Boonstra.

When we originally called Boonstra because our air conditioner stopped working Steven was the technician. He was courteous, informative and efficient. Unfortunately there was a problem with the installation of the humidifier on the furnace and Steven was the technician assigned to do the repair. Once again he was very helpful. I mentioned that the air conditioner was loud and he returned the following day with a cover free of charge.

We were disappointed with the 24-hour emergency service that is advertised. When the humidifier burst and was leaking water at 8 am there was no response from any of the three numbers we called. When we finally reached a live person and were not cut off the line it was a rude encounter. When my husband relayed his frustration, the response was "Well you reached somebody now." Her response was unapologetic, unprofessional and rude. We were not impressed with her attitude.

Cory was very friendly and thorough with his quote. He was easy to work with and very knowledgeable.

The installation of our furnace and air conditioner by Chad and Dave went fairly smoothly although coincidentally on the same day our telephone lines went down. Drilling to the outside was done in the same area as the telephone lines so we needed to get that looked at. Other than the air conditioner still running a little loud for me we are happy with the new system. For the most part we experienced helpful and courteous service.

Just had our yearly A/C maintenance check completed by Jimmy. Jimmy was familiar with our system because he had completed other maintenance checks. Jimmy was very personable and professional. He kept me informed throughout the inspection and he reviewed his detailed report with me at the end of the system check.

Scott G and Taylor D did a thorough job of cleaning the ducts, covering each one and allowing no dust to escape during the process. This service is more than other duct cleaning, but it was done properly and included repairs to leaks in the duct system. It was definitely worth the extra cost.

Our air conditioner started making a sudden hissing noise Thursday afternoon. Less than two hours later, Jimmy Balla came over to check out the damage. He was awesome! He knew pretty much right away what was wrong and that we needed a new part. By Saturday morning, he was back with the new part and had everything up and working within the hour. Jimmy was very friendly, worked fast and treated us like his equal. We really appreciated everything that was done! I highly recommend Boonstra's Club plans because without it, we would have been out almost $600.
Thank you so much for everything, Jimmy!

I recently had my air conditioning unit serviced. Mike T., was polite, neat, and helpful. He offered suggestions to help us keep our older AC unit running effectively. I would definitely request him for our next servicing. Thanks!

Had the annual air conditioning check today. One more time, a great service job-thank you Luis and Boonstra. I bought this heating/cooling system 11 years ago, and Boonstra keep it running just great!!
Luis-thanks for the extra effort!

Jim Mahon.

The only cost was for the two filters