Boonstra Heating and Air Conditioning

I am facing a deeply frustrating situation with Boonstra. I invested in high-end equipment, but just over a year later, I began experiencing numerous issues. I have had so many service calls that I believe Ive met nearly every technician on staffwho, I must say, have all been fantastic. Unfortunately, I cannot extend the same praise to the front office.

My unit has had so many parts replaced that it now feels like a patched-together Frankenstein creation. Boonstra's front office consistently shifts blame onto their supplier, Lennox, and despite their "no lemon policy," I am still facing ongoing issues. That policy seems more like a marketing gimmick than a genuine commitment to customer satisfaction.

I have exercised considerable patience and understanding, but this situation has reached a breaking point. Why can't Boonstra simply replace my equipment and handle the matter with Lennox themselves? Why am I, as the customer, being left to navigate this situation as a middleman?

I used to hold Boonstra in high regard, but the steady decline in their customer service at the office is truly disappointing.

Adrian did a thorough furnace inspection as part of my yearly service plan, and dealt with issues promptly. Great communication and suggestions. Dependable service. Excellent!

The technicians were extremely efficient in servicing our furnace, they were very friendly, courteous and helpful, even to determining how many furnace filters were still on hand. We can thoroughly recommend Boonstras for their reliable servicing of both our furnace nd air-conditioner.

Installed in 2019 and the service was impeccable. Actually spent over $20k on 3 properties.

The install of the heat pump was doomed from the beginning maybe when the person that installed it was fired for doing such a poor job
I have had issues with it since and most recently I called 6 months ago as it was leaking then started tripping. They have been out 5 times to look at it without fixing it and then finally told me they need a part and were waiting for it. NO ONE has ever called me. I call them every month and this month they told me no part was order. The company has got too big and theres no communication. Avoid them! Im asking for them to take the unit out and Ill get another company I trust to put a new one in.

Kevin came to see what the problem was and quickly
Determined the mixing valve was faulty. He made changes that allowed us to get hot water until the part was available. As usual, Kevin was very thorough and professional. He treats my home like it is his own. I will
Request that only Kevin be sent when I need help be it maintenance or repairs.

I bought a new air conditioning unit and furnace. The cost was over 13 k. That being said I booked hvac cleaning and the workers ended up scrapping my newly installed hardwood floors abd stairs. After a huge effort to get thibg rectified. I even got a letter claiming that they would reimburse materials, they disappeared from paying me when I wanted to follow up to ensure reimbursed of materials I was personally buying to repair the damage . I have messaged them amd the response I get now is ' a manager will get back to you' stay away from.boondtra !

Dallas was awesome. We were notified before he got here. Very personable and efficient. Quick, thorough and clean.

Had great AC service from Thomas and a follow-up with new filter from Brandon. Both excellent, polite and informative eople.

Always reliable, professional and knowledgeable.
We area very pleased with the work done and feel confident with our equipment.

During our regular yearly maintenance call, the technician advised that our 14 year old Air Conditioner was at end of life.
He was able to get Jay in to give me a quote later that afternoon, and the following day, our new unit was installed.
Unfortunately, I didn't get the technician's names.

We've been dealing with Boonstra since we moved into his house 32 years ago, and have always been very satisfied with their polite, personable and professional staff.