Boonstra Heating and Air Conditioning

Our unit broke down on the hottest day of the year. We have a baby and a severely impaired respiratory patient in our home and One Hour was incredibly prompt and helpful for us. Granted, we bought this unit only 2 years prior from them, but we were still pleasantly suprised at the level of service we received.

After the flood in Burlington 2014 called Boonstra to see if my Furnace as salvageaable. Prompt service yup needed replaced he called Chris and he was there in a couple of days, Chris is a pro listened to my concerns and gave me great advice. The insurance folks wanted their guy to come and look, their guy was no good. We went away on vacation and a month later finally got the insurance company to OK the work. Called Boonstra booked me for the very next day. Chris came by in the morning just to make sure everything was good. Daniel and Dan were great professional and nice guys. It was a pleasure to have them working in our house. Boonstra will always get my business. You can look all you want you will not find better Thanks guys

I researched sites online looking for someone to install a new humidifier on my furnace before the cold season. I sent a request to Boonstra and Chris replied very quickly with a quote. We emailed back and forth several times and he answered my questions right away. It was nice not be left hanging. We booked the appointment (an evening appt because of my crazy schedule) and at the last minute, I asked Chris if they could do a maintenance check on my furnace and AC at the same time and they complied. The technicians arrived on time, wore booties to keep my floors clean and did a great job...very thorough. My required job was researched, questions answered, job booked and completed within 3 days. The big company who used to have my business still haven't replied to my first email. Thank you...I appreciate the personal service.

Devon Williams was very helpful and professional when my 88 year old mother needed a new furnace. He took care of every detail, including arranging to have a gas line installed, and was very kind to her.

to check the furnace at fall & check air conditioning at spring.
Well scheduled, on time
Good attitude , competent employee
neat & good relation
thank you Luis Florez # 8676

I am a long standing customer and find Boonstras service technicians to be knowledgeable and polite. Luis is my 'go to' technician and I could not ask for better service. Many thanks. $175 is my annual maintenance fee. Well worth it for the peace of mind and this annual fee covers most charges that may arise throughout the year.

We would like to give Adrian a glowing review on the maintenance work he did on our furnace. It was a tune up and he was the first technician in 12 years that checked and cleaned the condensate pump. It was disgustingly dirty and it was surprising it even worked at all. He was on time, friendly and very thorough. Highly recommended.

We have been with Boonstra's Heating & Air Conditioning for over 15 years and have always found their service and prices excellent. We started with an air conditioner and a new furnace in our house and when we moved to a condo we continued with a service contract for the furnace and a/c. Recently we purchased a water heated through Boonstra and they looked after everything, including contacting Reliance Heating & A/C. The service technicians have always been on time for their appointments and were smartly dressed and friendly. Oh yes, they do not try to sell my services and repairs that we do not need. We will continue to recommend Boonstra to our friend and neighbours.
Recently, the shut off tap on the water inlet to our new water heater was leaking out of the valve stem. Adrian came the next day and replaced to tap within 10 minutes. Well done.

Dave Schetsman, service technician, good work, prompt, on time, clearly a people person, outstanding effort to have the consumer fully comprehend the service, and the services offered. Made helpful and additional efforts to explain where improvements could be performed, such as hot water heater ownership, and installation of air conditioning. There was an issue with moisture on the floor, by appearance seemed to be coming from the furnace of hot water heater area. We both suspected this was coming from a leaking hot water heater. However, once the humidifier on the furnace was serviced, the moisture has completely dried up, which would indicate that there was some kind of overflow from the humidifier. Could you please inform Dave of this.

When I started this, our house was an electrically heated home without any duct work. I contacted five different Heating and Cooling companies for information and quotes, and the only one that came to the house was Boonstra. Our salesrep Chris was fantastic right from the start, even our three year old daughter liked him. He produced a quote that was in the range that we felt was fair, and within a week the crew was in the house starting the installation. The two member crew was able to turn our four level side-split into a comfortable work of art from start to finish in four days, with no disruption. My favourite part was how they worked with my wife and I on the best route for the ducts to eliminate a maze of bulk heads. In a normal summer, we would install four window AC units to cool the bedrooms and livingroom/kitchen. This summer, in a year over year comparison, we have saved 30% off our hydro bill. I'm pleased with just that alone, but I am just imagining the drop over the winter. Boonstra did a great job getting it installed, and even helped us balance the air throughout the house later on and has continued to help with all our followup questions and inquiries.