Boonstra Heating and Air Conditioning

once again my plans have to be changed because they have had an influx of a/c calls this morning, this is not my problem, and I am pretty sure it is not that hot out that these are emergencies, Im sick and tired of having to reschedule my life, to accommodate them, Im pretty sure its suppose to be the other way around, I have had many issues in the past with Boonstra, (their service guys are fantastic, no issues there,) and I can see why they no longer offer the $500.00 satisfaction guarantee offer, they would go broke, not happy with their service at all and there will definitely be no recommendations coming from me, and if I want my a/c checkup done,I have had to reschedule and make another appt. and once again have to change my plans for next week in order to get this done--not happy at all

When we got up this morning our furnace wasn't working. A technician was at our home within a couple hours of our calling Boonstra. He fixed the problem, explained everything in detail and was friendly yet professional. We have an annual maintenance agreement with Boonstra and the part and service call were covered. We were extremely satisfied with the service we received today.

Called Boonstra for a furnace tune-up ($132.99). Talked to the tech and was advised that it wouldn't be worth doing the tune-up, rather a new system was required. Received an invoice for a 'diagnostic' ($129.99)...three dollars less, and no work was done. My complaints were dismissed, and the customer service was extremely unprofessional. Won't be calling these guys again.

Furnace broke down in the middle of the night. I had a service person in my home by 10;00 a.m. A salesman there shortly after wards and a new furnace installed in the evening. From the service guy to the salesman to the installers...FANTASTIC!!! A job well done and would call them again. Thanks so much.

We had to awesome had working guys re do our heating and ac. They work from early morning to late evening to make sure our heat stayed on during -30 weather. Adjusted duct work around my reno and were extremely professional. Thanks to Mike and Evan from Boonstra who did an amazing job.
Jeff Dorin

Excellent customer service, pleasant and helpful technicians. Chris was great to work with. I appreciated the follow up to ensure all went well. I would recommend this company for your heating and A/C needs.

Prompt service to try and repair furnace. Technician suggested a few solutions but thought it best to talk to a representative about a new unit. Chris was over the next day and with no B.S. took a look at what I had and then made several suggestions. We decided on a new furnace and AC. Tom and Matt arrived 3 days later and quickly installed the new units. They were clean, efficient and courteous. When a neighbour came over in a panic because a pipe burst, Tom rushed over and found the water shut off. Service above and beyond.

My humidifier broke and I first asked for a diagnosis and end up buying a new one from Boonstra. I find their service to be excellent, the dispatchers were warm and courteous, and technician (Luiz) was very knowledgeable and professional. I ended up spending more than what I wanted, but I was persuaded that it was the best value because he waived the diagnostic fee and did a free furnace tune-up. The services was great, no issues, and I didn't even need to supervise (although if i wanted he would explain everything to me). It's not the cheapest but I feel the service quality I get was indeed worth it.

Great service! Right from the first call to the office, to the
serviceman, the salesman and the installers. Very professional, had the problem addressed and the installation
complete the very next day after I called.

My furnace died and it was the coldest weekend too - -27C. The 2 guys installed it just before the coldest weekend came professionally, friendly, and quickly. It took 10 hours but it was a difficult install - crawl space.