Called office. Can tell it was a big company. I moved into a new house and had 2 contractors come by and tell me the installation was wrongly done. The cold air intake wasn't vented to the outside. I just wanted to ask them if they did it wrong, I took a picture and was told that if I was to get someone out to look at it, it was like $137. I thought that's crazy if they did it wrong and told them. I said, can't I just send a picture? The telemarketing center person said she doesn't know about furnaces but it looks like it's been checked 2 times and if there was an issue it would have been mentioned. She told me no one could look at it internally with a picture and if I wanted someone to come by it's $137. I called another contractor, he came by and looked at it for free, also said it was wrong and I hired him to fix it. Maybe service of changing air filters by this company is good, but doing it right the first time or trying to sincerly help a customer and recognize their errors is not. If I was a customer I'd check to see if they vented YOUR cold intake to the outside. Basically, the attitude I got was they were too big to care.
- Approximate cost of services:
- $0.00