Tech was prompt, problem was fixed fast - but boy was i gouged! Furnace has yellow Boonstra sticker on it signed and dated with warranty until Feb 2018, blower died Dec 2017 so called for warranty service, was told label on furnace was a mistake, no warranty, $2500 after tax parts and labor to change blower. Gets worse, found same part online MSRP $600. Gets worse, took old blower to another hvac guy who changed a blown resister on it for $40 so my old blower could have been fixed on the spot. Gets worse... called Boonstra to discuss my dissatisfaction before leaving this review, explained everything and was told would receive a call back - waited 1 month but nobody called. Can't blame a company for trying to make a buck but if you advertise a no hassle satisfaction grantee and don't even acknowledge my dissatisfaction then you are not sincere in your grantees and should be called out on it.
- Approximate cost of services:
- $2,500.00
- Company Response
I am sorry to hear that you had a negative experience with Boonstra. If you would like to discuss this further, I can be reached at 289-684-1839. All the best, Craig Goettler, General Manager.