Boonstra Heating and Air Conditioning

Here's an update to this review. Craig from Boonsta's posted at the bottom of my review to call him about the service. I did, four times over the course of 2 weeks, and I got no response. I guess he just posts his contact info at the bottom of negative reviews to make it look like there is some customer service but appears to be just a false PR ploy. Yes, he is still working there because I called the office and I got the old "he just stepped into a meeting." Thanks for wasting my time Craig; why even bother posting your info if you are not going to respond to a customer.
I called Boonstra's to get my A/C fan repaired. To their credit, the technician came out later in the evening (I called at 2pm) and he was nice and understanding about the exorbitant price of the repair. That's where my complaint is. The call taker at Boonstra's never said anything about a $129.00 diagnostic fee. It was a straight forward diagnostic that it was the capacitor that had failed and it took all of 10 minutes to figure that out. Then they wanted $239 to unplug the 3 wires to the capacitor and plug in a new capacitor, which costs all of $40 and takes about 2 minutes to do. Well my wife wanted the A/C fixed immediately as it was a hot summer and I didn't believe I could find a capacitor on my own at 9:00 pm. So in the end I paid $416.00 for half an hour's work and a $40 part. I find it hard to believe that there is no set rate for installation, such as a mechanic's shop set rate, for these types of jobs. Even with travel time, the labour came in at about $300 an hour and I only live 5 minutes from the shop.