Boonstra Heating and Air Conditioning

Called Boonstra day after install and spoke with Chuck to have the system removed. He offered a $2,500 discount. I okd the new amount. Also 5 yrs of free maintenance. Nothing happened. Has since turned over to our lawyer and will handle through court. Not a reputable company which we detect after many years of great service. Something untoward is happened with these folks!

We had an issue with our furnace not working properly and Boonstra came in for a same day appointment and diagnosed the issue as an issue with the igniter. I was told the part would need to be ordered and should arrive in 1-2 days. The tech lit the igniter manually so we would have some heat over night and the furnace was to shut off once the house got to 23 degrees as per set by the thermostat.
Three days later a tech came to install the new igniter. After some time on the phone he informed me that the incorrect part was ordered and because it was a Friday at 4pm they would not be able to get the correct part until the following week as suppliers are closed over the weekend. After a considerable amount of pushback the tech managed to find the correct part at a store in Hamilton which is about an hour from where we live. He agreed to go pick up the part and install it that night however it was obvious we were an inconvenience to him.
Upon returning with and installing the correct part the tech then informed us that the circuit board for the furnace was also not working and would need to be replaced. Again we were told it would be 3-7 days for the new part to be ordered. He then lit the igniter manually again and we were told that the furnace would turn off once the house hit the temperature set on the thermostat. The following morning, we awoke to a house at 28 degrees with a furnace still running. It would not turn off by turning the thermostat down and therefore the power source needed to be shut off manually.

Frustrated with the service we were receiving from Boonstra we called in another HVAC company for a second opinion. We then came to learn that the Boonstra tech left numerous wires exposed after installing the new igniter the previous day and that had we not shut off the power to the furnace, the furnace would have set on fire and burned the house down. The alternative HVAC company provided us with excellent service and had our heat working again within 24 hours.

Boonstra refuses to refund our diagnostic fee despite the fact they did not correctly diagnose the issue on the first visit, they ordered the incorrect part, and left the house in danger of burning to the ground. In addition, the run around we were given for ordering parts was unacceptable as Boonstra felt it was appropriate we go without any heat for over a week in the middle of the winter.

Mart offered an excellent service, advice, thorough job.
He came 3 times to check, diagnose issues, and service our boiler.
We'll certainly recommend for a professional and great job!

Very unprofessional business practice. Money grabber and no customer service. Due to their poor job it's costing us at least $5000. They have no knowledge of their products they sell.

They had given enough chances to correct their mistakes but they did not do anything about it. Unfortunately they force us to post very bad review so no one has to deal with them....

Derek was a great Technician, came early, finished quick, and reviewed my options. This was the second time he has been to our home and I want him to come back every year

Chris and Cory were very professional, friendly, and expedient in their work. They communicated clearly with their customer, and did an overall great job! Well done!

Two years ago we purchased from Boonstra. We were told we would get a Canada Greener Homes Grant for approximately 20% of the purchase price with no work required by us. Boonstra handed off the grant administration to a third party consultant to apply and he mismanaged it completely! After 18 months of frustration we have just learned that our application will be cancelled in 30 days under this program because of the consultant and Boonstra's lack of interest in our application. When Boonstra states no hassles and just right it actually means no rebate.

C Mcintyre
4 reviews
an hour ago
NEW
Service: HVAC system repair
Brent was excellent, professional, highly efficient, knowledgeable, informative and most friendly! Highly recommend this business/technician (Boonstra)
Boonstra Heating and Air Conditioning (Owner)
30 minutes ago
Thank you for choosing and putting your trust in us - we appreciate your business!
Doug Tonner
3 reviews
2 hours ago
NEW
Service: HVAC system repair
Positive: Professionalism, Punctuality, Quality
Detailed investigation found the problem
Knowledgeable technicians fixed it in a timely manner
Boonstra Heating and Air Conditioning (Owner)
31 minutes ago
Doug, thank you for choosing and putting your trust in us! Your support means a lot!

HomeStars
https://homestars.com companies
Boonstra Heating and Air Conditioning
The crew were very friendly and professional. They completed the humidifier install in a timely manner and their clean-up was impeccable. I highly recommend ...
8.7/10
(401)

Better Business Bureau
https://www.bbb.org profile co...
Boonstra Heating & Air Conditioning | Complaints
View customer complaints of Boonstra Heating & Air Conditioning, BBB helps resolve disputes with the services or products a business provides.

Yably
https://yably.ca ... Hamilton
Boonstra Heating and Air Conditioning - Reviews - 120 Nebo Road, Hamilton ...
Dec 8, 2022 Incompetent at best, unethical at worst. I have lost all trust and confidence in this company and will update on how well their No Loopholes ...

Boonstra Heating & Air Conditioning
https://boonstraright-time.ca heating
Our Heating & Furnace Services
We have a 4.6 star rating on Google, and an 85% rating on HomeStars.
People also ask
Should air conditioner and furnace be the same brand?
Are air conditioners with heat worth it?
Do hvacs heat and cool?
What is a furnace air conditioner?
Feedback

Facebook
https://m.facebook.com boonstraR...
Boonstra Heating & Air Conditioning | Hamilton ON
We've got your back 24/7 with no extra charges for emergency repairs! When something happens, we know you need it fixed
4.6
(159)

TrustAnalytica
https://trustanalytica.com reviews
Boonstra Heating and Air Conditioning
Find all reviews about Boonstra Heating and Air Conditioning at 120 Nebo Rd #2, Hamilton, ON L8W 2E4, Canada. Rated by real customers from all platforms in ...
4.1
(101)

Lennox
https://www.lennox.com locate
Boonstra Heating and Air Conditioning | Hamilton, Ontario | HVAC Dealer
Reviews ; 4.6 ; 2777 Total Reviews ...

BestProsInTown
https://www.bestprosintown.com ...
Boonstra Heating and Air Conditioning, Hamilton, ON - Reviews (165), Photos (24)
Read what people in Hamilton are saying about their experience with Boonstra Heating and Air Conditioning at 120 Nebo Rd #2 - hours, phone number, ...

YellowPages.ca
https://www.yellowpages.ca Ontario
Boonstra Heating and Air Conditioning - Opening Hours
Boonstra Heating and Air Conditioning - Hamilton - phone number, website, address & opening hours - ON - Duct Cleaning, Heating Contractors, ...

Yelp
https://m.yelp.ca biz boonstra-h...
BOONSTRA HEATING AND AIR CONDITIONING - 15 Photos & 14 Reviews
14 reviews of Boonstra Heating and Air Conditioning "Twice in the last 4 years something has gone wrong with our air conditioning/furnace.
1.5
(14)
(289) 348-1590

Nicelocal-ca.com
https://nicelocal-ca.com building
Boonstra Heating and Air Conditioning
Boonstra Heating and Air Conditioning: details with reviews, phone number, work hours, location on map. Find similar construction companies in ...

WhoDoYou
https://www.whodoyou.com biz
Boonstra Heating and Air Conditioning in Hamilton
Reviews for Boonstra Heating and Air Conditioning | Heating & Air Conditioning/hvac in Hamilton |

Cylex Canada
https://www.cylex-canada.ca boon...
Boonstra Heating and Air Conditioning, Hamilton, ON
Apr 21, 2023 Be the first to write a review for Boonstra Heating and Air Conditioning! Share your experience! Rating. 1 2 3 4 5.

n49.com
https://www.n49.com biz boonst...
Boonstra's One Hour Heating & Air Conditioning | - 3/5 - 4 Reviews
Boonstra's One Hour Heating & Air Conditioning, Burlington Reviews (4) ... We've had nothing but great experience with Boonstras. We are on a annual maintenance ...

Consumer Choice Award
https://www.ccaward.com boonstr...
Boonstra Heating and Air Conditioning
Through the gathering of unbiased consumer opinions, calculated and vetted by some of North America's leading market research firms, Consumer Choice Award ...

Workopolis
https://www.workopolis.com view...
HVAC Technician (Service & Install) - Boonstra Heating & Air Conditioning
Feel comfortable requesting online reviews from customers. Education/Experience/Skills. A minimum of 3 years recent HVAC service or Installation experience with ...

ShowMeLocal
https://ca.showmelocal.com profile
Boonstra Heating & Air Conditioning - Waterdown, ON L0R 2H0
Boonstra Heating & Air Conditioning has currently 0 reviews. This business profile is not yet claimed, and if you are the owner, claim your business profile for ...

Angi
https://www.angi.com companylist
Boonstra Heating & Air Conditioning Reviews - Fulton, IL
They are really good and really professional people there. It is just a good local company that's been around for years. I am sure that if his business is like ...
5.0
(6)

ThreeBestRated.ca
https://threebestrated.ca hvac-servi...
3 Best HVAC Services in Hamilton, ON
Boonstra Heating & Air Conditioning is a reliable and trustworthy HVAC service in Hamilton. The company has to provide heating and cooling services since ...

Reddit
https://www.reddit.com comments
Anyone have a great HVAC company they would recommend for central air?
Jun 10, 2021 · 19 answers
I'm shopping around for central air. The first quote I got was from Boonstra, a fairly large company with their own installers. $4000 for the cheapest ...
Top answer · 9 votes
I will personally never use boonstra again. Sloppy workmanship, corners cut, incorrectly sized ... More
4 votes
Hamilton Air Systems is a small, family-run business in Winona. More

Oosterveld Heating
https://oosterveldheating.com sinks
Sinks 24hr Residential Plumbing Services
Boonstra Heating and Air Conditioning provides Hamilton, Burlington and the surrounding areas with 24/7/365 professional plumbing services from certified ...
righttimestaging.com
https://righttimestaging.com oakvi...
Duct Cleaning Oakville | Boonstra Heating and AC - Right Time
We have a 4.6 star rating on Google, and an 85% rating on HomeStars. Book Duct Cleaning Services With the Pros at Boonstra.

Business Consumer Alliance
https://www.checkbca.org report
Boonstra Heating & AC ratings, reviews and complaints
Boonstra Heating & AC is rated with a B rating from Business Consumer Alliance as of 7/7/2023. Check the complaint history, rating and reviews on this ...

Manta Media
https://www.manta.com vm-heatin...
VM Heating & Cooling Hamilton ON, L8W 1R1
... and reviews on VM Heating & Cooling in Hamilton, undefined Discover more Plumbing, Heating, and Air-Conditioning companies in Hamilton on Manta.com.
(905) 746-3808

kevsbest.ca
https://kevsbest.ca hvac-services-i...
5 Best HVAC Services in Hamilton
Boonstra Heating and Air Conditioning has been providing the Hamilton area with expert ... Phone: (289) 348 1590. Website: boonstraright-time.ca. REVIEWS:.

FurnacePrices.ca
https://www.furnaceprices.ca posts
Top HVAC Protection Plans in Canada & Who Should Get One
Mar 8, 2023 In modern homes, Heating, Ventilation, and Air-Conditioning ... including but not limited to: Reliance, Enercare, Boonstra, and Aire Serv.

Reliance Home Comfort
https://reliancehomecomfort.com ...
Furnace, AC, Plumbing Maintenance / Protection Plans
Your comfort is our top priority. Reliance Home Comfort Protection and Maintenance Plans can help you save money and bring you peace of mind. Sign up today.

Bullet Proof Heating & Cooling
https://bulletproofhvac.ca ontario-...
2023 Ontario Government Furnace, A/C & Heating Rebates
Jul 21, 2023 (When you buy a furnace, AC, heat pump or water heater from us) ... SEER & AFUE ratings (efficiency) of the new units, and other factors.
books.google.ca
https://books.google.ca books
Applied Mechanics Reviews
1962 · Mechanics, Applied
Spijkers , A. A. , and Boonstra , B. H. , Piping flexibility analysis ( in ... to a cooling liquid and of uniform heat generation caused by gamma heating in ...
In order to show you the most relevant results, we have omitted some entries very similar to the 28 already displayed.
If you like, you can repeat the search with the omitted results included.

Canada
L8V 1C3, Hamilton, ON - From your device
Update location
More options in Menu
Katie Prins
Local Guide·24 reviews·24 photos
just now
NEW
Services: Heating system installation, Install thermostat, Thermostat repair, Install AC, Thermostat installation
Critical: Professionalism, Quality, Responsiveness, Value
Do not go with this company if you think there's a possibility of an issue happening. Last year they installed my Furnace, Water Heater and AC incorrectly. Because of this my utilities bills were about $400 more then it should be. Unfortunately this company is all lip service and don't like replying back to you. Been dealing with their customer support since January and they apparently don't even have a paper trail so then its a continuous thing of starting at square one. Best to just save yourself the headache and go with someone who will do the job right and at the very least willing to step up and go the extra mile when they make a mistake. Also a lot of ghosting involved. Can go over a month without responding and even then I had to call and email multiple times for them to reply.

It should be noted they the people who came into my house to were very professional and kind but it's just the customer service team that are just unacceptably poor.

The pic I'm sending with this is from them after I sent an email to the new person who is "helping" me and after a week of no updates her email is no longer available....

Sorry if this doesn't flow right. Just tired of all of this and don't want others dealing with this too.

TLDR: Cannot not recommended this company. Their customer service is so terrible that it negates any quality people that may work there.

Boonstra diagnosed that I needed a new motor for my HRV unit. They ordered a new one which will be installed later. They also fix a furnace inspection
The tech they sent was very knowledgeable and thorough.

Kevin the technician was excellent in his work and professionalism.

He explained to us what he was doing and the outcome of his work.

He also pointed out that our humidifier which had been recently installed had been left on the "summer" setting but recommended that we put it to the "winter" setting for a little bit longer while we were still using our furnace. In fact we had not changed the setting because it had been recently installed and set that way by the installer so we would not have noticed if Kevin had not pointed it out.