Installed in 2019 and the service was impeccable. Actually spent over $20k on 3 properties. The install of the heat pump was doomed from the beginning maybe when the person that installed it was fired for doing such a poor job I have had issues with it since and most recently I called 6 months ago as it was leaking then started tripping. They have been out 5 times to look at it without fixing it and then finally told me they need a part and were waiting for it. NO ONE has ever called me. I call them every month and this month they told me no part was order. The company has got too big and theres no communication. Avoid them! Im asking for them to take the unit out and Ill get another company I trust to put a new one in.
- Approximate cost of services:
- $9,000.00
- Company Response
We are sorry for your experience with our team. We pride ourselves on customer care and regret not meeting your expectations. We want to discuss your concerns further and make this right. Please reach out at (289) 348-0401 to address this immediately.