Ashton Service Group

Clothes washer wasn't draining, called Ashton and they sent a technician out right away. He checked the drain pipe, ran water through it, and checked washer drain, but the problem was with the washer itself. It was a used one and there was a crack in the wash tub. Mark was personable, knew exactly what he had to do, and did everything he could to check to see that the drain pipe was working properly. This is our second visit from Ashton, we had them install bathroom sink taps, and it was also done quickly and properly. Have not had any problems with any of the work Ashton has performed. Will always call them, when we need their services.

Jason came to see what was the problem. He looked at the kitchen and bathroom sinks, and said they need cleaning. So he did and now all in ok. I even got a thanks you card after!

Call Ashton to see why my furnace wasn't starting up and as I guessed the motor was on it's last legs. Service guy estimated $650 or $550 if I purchased their stupid service plan. This estimate had no breakdown of the labour and material (new motor). I protested slightly and said it shouldn't take more than an hour to replace this motor. He said he change a motor recently and took him 3 hours, haha! Was charged the $82 dispatch and visit fee.

I had a friend (who has a gas ticket) replace the motor (cost <$100) and less than 1 hour of his time.

I was told Ashton charges a flat fee to change furnace motors. Okay that's fine, but for $650, there's a lot of profit to be made for a $100 motor. I suggest homeowners shop around before parting with such large amount of money. I'm sure other furnace repair guys (eg independent business owners) would charge much less. Even if you had another service guy show up and have to pay their service fee, it pays to shop around. I understand businesses need to make a profit but this was a rip off.

Ashton Service Group is a professional plumbing and mechanical company. Their technicians are knowledgeable and well trained. The job was going smoothly and efficiently. The rate is reasonable. I am happy with their work.

I was very impressed with my recent service from Ashton Service Group. Taylor H. was very punctual, helpful, efficient, neat and clean. He was also very helpful and informative in explaining the pricing and value plans. I would not hesitate to use the Ashton Service Group again and I would recommend them to my friends and family.

ST Taylor was dispatched to our residence for this work task. ST Taylor was punctual, clean, respectful, diligent and hard working throughout this service call. ST Taylor engaged in this operation as best he could, but unfortunately the repair issue could not be performed at this time. ST Taylor was very quick to consult and have a representative from RH? come to our residence to further assess the situation. ST Taylor was extremely caring with his finishing process that included the hot water tank re/re, fixture(s) pressure checks, clean up and the operation progress from start to finish. If ST Taylor maintains this level of service representation, he would be a valuable, sustainable asset to the ASG. Also, kudos to ST Simpson who provided assistance today for this service call. ST Simpson reflected the same quality characteristics as ST Taylor in representing the ASG. Although the task at hand could not be repaired, I was comfortably assured by ST Taylor that we would not be left hung out to dry, but rather a consultation between RH? and the ASG Managers would undertake to produce a viable solution to our situation. ST Taylor kindly assured myself that the ASG would be with me through the future processes. I would not hesitate to recommend either ST's and /or the ASG to anyone seeking mechanical servicing. Professionalism, honesty and integrity appear to provide the foundation for the Ashton Service Group and their respective employees.We the Lichtwers, retain all the faith in the ASG and their affiliates to enable our situation to still be repaired as quickly, efficiently, and with as minimal water service disruption as possible. Thank- you and God Bless! Sincerely yours, Henry Lichtwer (serviced homeowner).

Had no heat coming from our furnace. Service Technician Ruben arrived right on time, diagnosed and fixed the problem. He took extra time to show me exactly what had been done, and educated me on the heating system. Prompt, professional and courteous service. The price was very reasonable.

Justin did a great service at our home. On time, good personality, friendly, knowledgable, explained well and completed the job with debriefing. Our confidence in Ashton is strong and we value the relationship.

Thanks and keep doing what you are doing, it's working....

Service was prompt and on time as it was stated it would be.
Technician, Mark P. was very congenial and professional.
Corrected some errors made in the original installation.
Would highly recommend the Ashton Group to anyone.
R. Adams