Harding Heating & Air Conditioning

We originally called Harding because they installed our heating and air conditioning when our home was built. We were having issues with our furnace. They came promptly and we decided to sign up for their Gold club membership as that made the most sense for the service and potential parts we would need over the next year. It didn't require a lot of work at this time but will in the future.

As summer has begun we have found that our air conditioner is running continuously and the air just doesn't feel as cold as it used to. We caled Harding and decide to upgrade to the Gold combo membership. We did have some difficulty/descrepency at first with interpretation of what the combo entailed. However this was quickly rectified by Service Manager Kristina. We appreciated the fast response and despite the fact that we have had to wait a few days for the part and it has been quite hot, that is not really in their control. They have kept in contact with us and have made the over all experience a good one. I placed 30$ as the cost because our work was covered by the combo.

The part is getting installed tomorrow will update with progress if needed.

Call after my AC wouldn't send any cool air through... Guy comes, tells me he can't fix it, call back on Monday and then hands me a bill for $180 for 15 minutes and instructions to call back.

Furnace broke down a couple of days ago. Called Harding Emergency After Hours Service and they had a technician out to my home about 3 hours later. Turns out that the motor was defective and needed to be replaced. They did not have that particular motor in stock so it would a few days before the furnace could be fixed. I called a day later and the receptionist stated that they could not have the part ordered and installed until Easter Monday (five days later). I said that this was not satisfactory as I could not go without a furnace for a week - it is cold still! I was put through to Josh at Harding who informed me that the part would be delivered and installed on my furnace the next day (and it was)! Very good service by Harding - prompt and efficient and they delivered as promised!

like the others on here, I felt like I was gouged huge for my furnace repair - $1200 to replace an 8 year old furnace where the fan failed and then there was a leak in the heat exchanger. The heat exchanger was covered under warranty but the labour wasn't. So we basically paid about $800 for a total of one hour of labour to install the fan and heat exchanger. Our AC has now gone and I won't be calling Harding. I did have another tech research the AC unit and was told it was only a 5 year warranty, but harding never registered the unit otherwise it would have been covered under a 10 year warranty. I am sure the same thing happened with our furnace.

We had the same experience as Ridha in Nepean. Harding red-tagged my elderly mother's furnace and charged $730 labour to replace the heat exchanger. For two hours work that worked out to $365 per hour!! The service manager won't return my calls so I'm sending this complaint to the Better Business Bureau. I have nothing but contempt for companies that prey on senior citizens.

I was charged 730$ under diagnostic on a pink sheet for a heating exchange replacement part that was under warranty , the technician K. showed up for 60mn time ,if I knew that trade can make such huge fortune I would not have spent extra years in graduate studies at the University. I am thinking of complaining after knowing that they have also overcharged few other people even in this forum . Now they want to change the pipe of venting with 650$ the part and labor , I seek help anyone with a clue , a venting pipe including work 650$ coz they had to cut it to replace the heating exchanger which had a tiny part of the seal removed this occurred on July 29th, 2013. They scared me and put the red tag telling me that Enbridge would disconnect me. I heard many of such stories until I was a victim of Harding now , can someone advise me what to do . I am new in Canada.

Effective and efficient service. Annual inspection performed by friendly, courteous staff who always cleaned workspace upon completion. Annual maintenance contract was used only once - quick response and motor replacement w/o question or hesitation.

Exact same situtation as above. My Amana central air unit slowly ceased to work over the past few days. The technician sent out, though very personable basically put together a full shopping list of 'replace' items. Compressor, motor, capacitor, fan blades. I explained that the unit was working up until the day prior and based on several other HVAC providers assessments, it could not possibly be all of the above.

Even the after hours Harding tech indicated it was likely a capacitor.
Instead of replacing this piece or properly isolating WHICH component was causing the issue, he positions the repairs so you have to consider replacement.

This is unacceptable. I have another company comping today to assess / replace the capacitor. If in fact this resolves the situation, I will be formerly writing to the BBB, Harding's head office and posting on every home forum to which I am a member.

This is both deceptive and unprofessional. For this call, $90.00 for the job itself? "Oh, maybe 1300 but they'll call to let you know."

Given they were the original installers and held a sizeable contract with our builder, I would have expected far more.

No one likes to be played a fool.

On Wed, April 11, 2012, my 5 yrs old Amana furnace stopped working. I investigated a bit and traced the problem back to a seized inducer motor which was still under warranty. I called the installers of the furnace (Harding Heating and Air Conditioning) who confirmed that the motor was still under warranty. Upon arrival, I took the Harding technician to the basement and pointed to the motor. He wiggled it a bit and confirmed that that was the problem. He then proceeded to replace the defected motor and presented me a bill of $79 for labor + $255 for materials. He claimed that the $255 is for labor but that's not what the bill says. The bill clearly show $255 as materials charge in 2 places. I tried my best to reason with the technician regarding the $255 charge with no luck. I paid the $255 + $79 plus taxes totaling $378 for ~ 10 minutes of labor because I did not want my kids to freeze and I advised him that I'll be calling Harding to file a complaint. I called Harding 4 times and tried to speak to the service managers but no one is returning my calls. I don't understand the 255+tax charge, if it's materials as per their receipt then it's a violation as materials are still under warranty. If it's labor then it's a gross overcharge for a 10 minutes 3 screws job & I have already paid the $79 for.

P.S. I'm planing to launch a formal complaint with the BBB & Amana Canada.