We originally called Harding because they installed our heating and air conditioning when our home was built. We were having issues with our furnace. They came promptly and we decided to sign up for their Gold club membership as that made the most sense for the service and potential parts we would need over the next year. It didn't require a lot of work at this time but will in the future. As summer has begun we have found that our air conditioner is running continuously and the air just doesn't feel as cold as it used to. We caled Harding and decide to upgrade to the Gold combo membership. We did have some difficulty/descrepency at first with interpretation of what the combo entailed. However this was quickly rectified by Service Manager Kristina. We appreciated the fast response and despite the fact that we have had to wait a few days for the part and it has been quite hot, that is not really in their control. They have kept in contact with us and have made the over all experience a good one. I placed 30$ as the cost because our work was covered by the combo. The part is getting installed tomorrow will update with progress if needed.
- Approximate cost of services:
- $30.00
- What could this company do to improve their services?
- Less visits would be nice- difficult to arrange to be there on multiple occasions. But that isn't always possible.
- Any advice to offer fellow homeowners facing a similar project?
- Call Harding, be sure to ask lots of questions so that you fully understand what you are getting and they understand your expectations.
- Company Response
I do apologize for the confusion. Our goal is to always to work with our customers and provide the best customer service. If you have any other questions or concerns, please feel free to contact me. Christina