Furnace broke down a couple of days ago. Called Harding Emergency After Hours Service and they had a technician out to my home about 3 hours later. Turns out that the motor was defective and needed to be replaced. They did not have that particular motor in stock so it would a few days before the furnace could be fixed. I called a day later and the receptionist stated that they could not have the part ordered and installed until Easter Monday (five days later). I said that this was not satisfactory as I could not go without a furnace for a week - it is cold still! I was put through to Josh at Harding who informed me that the part would be delivered and installed on my furnace the next day (and it was)! Very good service by Harding - prompt and efficient and they delivered as promised!
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?