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This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
We have already settled your complaint with a refund of $250. I would also like to inform you that part of the settlement was that you took down your complaint as it is no longer valid. I am going to reiterate everything that occurred on your move as to set to record straight.
As to why this second move took longer than the first move, the logistics of these two moves were not the same. Firstly, although the place moved out of this time was the same as was moved into last time, it was pouring with rain this time, which always slows things down (e.g. they have to go slower, especially on the loading ramp). At the load end, the crew consisted of a triathlete and a hockey player, who were quite capable of being good stair runners - we have never received a complaint about either one of these men before or since Oct 31. At the unload end, the truck had to be parked across the street, and it was a long walk through pouring rain from there, over a curb, through a gate and around the back of the house and then into the various rooms. This took a lot longer than the move out of the original place on the first move -- that was a ground floor bachelor suite where the truck could park much closer to the suite's door, and in good weather. The alleged comment by one of the crew, about the move taking longer, did not mean that it was taking longer than it should take, but simply that he was not happy about being late for his Hallowe'en plans. If anything, this would have made him move faster! They did not take any breaks apart from a few short phone calls - not the 15 minutes every two hours like most movers take.
Lastly, the move last time took 5 hours, not 4 hours as stated.
As for the scratches on the floor: the place being described is the same place as the crew pointed out the already existing scratches (under where they placed the desk) - and if it can be determined that some new scratches were caused by us within an area where were already exiting scratches (as seen in the photos), then I don't see why there would be any additional cost to fix this area. In any case, how can it be distinguished which scratches were there already and which weren't? We don't want to be mistakenly blamed for something we didn't do.
As for what looks like some separation in the laminate coatings at the bottom of 2 desk legs: it would have been much better if Pamela had shown this to the crew before they left. It looks like there are no pads underneath these legs, in which case just the normal motion in a truck, for example, can cause some separation of the laminate coatings, especially if they were already slightly loosened from previous handling. In other words, it looks like a manufacturing defect, that we cannot be responsible for, (just like how we do not insure anything made of pressed particle board, like Ikea furniture.)
It has still not been determined that we are responsible for your damage but have given you back more than generously and would appreciate if you would acknowledge that.
Finally I would politely like to ask you why you would use us a second time if you were so unhappy the first time using our service?
We do honor our Price Match Guarantee but it has to be with movers that are licensed, insured and been in business for at least ten years. The company that you tried to price match was not one of these things other wise we would honor our policies. We also advertise our requirements to be eligible to price match.
We are only human and we do drop something every now and again. We apologize and would like to remind you that we are an insured company and there for will cover certain damages that occur on your move. Budget City does need you to send an email to us with all the information about your move as well as photos. That we we can begin our damages and complaints process. Thank you.
We are sorry to hear that you are not satisfied with your move. We always try hard to fair in our service, our pricing, and our handling of complaints. Let's address some of the issues here. Elevators actually do play a huge role in the amount of time it takes to move. Although we knew you had an elevator we did not know that it was small. A smaller elevator hold less than an average elevator increasing the amount of trips/time which then in turn increases your bill. I can assure you that there is never a "surprise fuel charge" on any of our bills. We tell our customers during the estimate, again when we confirm the evening before a move and we get the customer to entail the fuel charge which is embedded on our invoice before we even begin the job. So this should not have been a surprise to you. Also our men are good young students that have been trained to move, the men on your job have informed me that they were stuck in traffic as it was rush hour, they were not having lunch... Our credit card system was down because we were renovating. We are sorry this was of inconvenience to you. We would like to point out that paying cash or credit does not change the final amount. The final bill stays the same so you claiming that we inflated the bill is a false accusation and whether you pay cash or credit is irrelevant. And certainly do not "trick" our customers. We inform our customers of all our policies, procedures and fees before and during your move. Finally, I do not believe that owner was rude to you. He was probably referring to your complaint as slander because you have made false defamatory accusations is this review which is defined as slander. If you would like to further discuss any of your issues please contact us at 778 340 6683
Cathy, I would like to set the record straight because this review has obviously not been updated. You found your computer, nothing was broken except for one plastic weel off a copy machine. Out of an entire office building with 20 offices and high value items you are talking about 1 small plastic weel. This was settled, everything accounted for and compensated. We have resolved your complaint with your boss. It was agreed upon that you would remove all of your false statements posted all over the web. Why have you not removed this? I can see that you took down your facebook post. Please do the same on homestars. Finally I would like to say that Budget City Movers has a wide variety of employees from all ages, races and backgrounds. We are not racist, in fact you could call us today and speak in punjabi or mandrin and we could answer you.
1BR Move (Vancouver to Burnaby)
moving within downtown Vancouver
Moving within downtown Vancouver- 3 Blocks