This moving company is terrible! I used them twice and it was a huge mistake. Both times they went way over budget, complained, smoked or took calls, damaged items both times, one jackass screamed at me over the phone when I tried to file a damage claim, they never return calls and I've had to file a claim with the BBB for which they are trying to negate responsibility. Totally unprofessional and a waste of time and money.
- Approximate cost of services:
- $1,300.00
- Company Response
We have already settled your complaint with a refund of $250. I would also like to inform you that part of the settlement was that you took down your complaint as it is no longer valid. I am going to reiterate everything that occurred on your move as to set to record straight.
As to why this second move took longer than the first move, the logistics of these two moves were not the same. Firstly, although the place moved out of this time was the same as was moved into last time, it was pouring with rain this time, which always slows things down (e.g. they have to go slower, especially on the loading ramp). At the load end, the crew consisted of a triathlete and a hockey player, who were quite capable of being good stair runners - we have never received a complaint about either one of these men before or since Oct 31. At the unload end, the truck had to be parked across the street, and it was a long walk through pouring rain from there, over a curb, through a gate and around the back of the house and then into the various rooms. This took a lot longer than the move out of the original place on the first move -- that was a ground floor bachelor suite where the truck could park much closer to the suite's door, and in good weather. The alleged comment by one of the crew, about the move taking longer, did not mean that it was taking longer than it should take, but simply that he was not happy about being late for his Hallowe'en plans. If anything, this would have made him move faster! They did not take any breaks apart from a few short phone calls - not the 15 minutes every two hours like most movers take.
Lastly, the move last time took 5 hours, not 4 hours as stated.
As for the scratches on the floor: the place being described is the same place as the crew pointed out the already existing scratches (under where they placed the desk) - and if it can be determined that some new scratches were caused by us within an area where were already exiting scratches (as seen in the photos), then I don't see why there would be any additional cost to fix this area. In any case, how can it be distinguished which scratches were there already and which weren't? We don't want to be mistakenly blamed for something we didn't do.As for what looks like some separation in the laminate coatings at the bottom of 2 desk legs: it would have been much better if Pamela had shown this to the crew before they left. It looks like there are no pads underneath these legs, in which case just the normal motion in a truck, for example, can cause some separation of the laminate coatings, especially if they were already slightly loosened from previous handling. In other words, it looks like a manufacturing defect, that we cannot be responsible for, (just like how we do not insure anything made of pressed particle board, like Ikea furniture.)
It has still not been determined that we are responsible for your damage but have given you back more than generously and would appreciate if you would acknowledge that.
Finally I would politely like to ask you why you would use us a second time if you were so unhappy the first time using our service?