I concur completely with the negative reviews here. Do not use this company. Hired them to move me under 8 km in 2009, within Vancouver. The estimate was for around $600, the final total was over $1000!! They stated it was because more time was needed, given the elevator had to be used for the loading in my old building. Like, duh, they knew that beforehand! Also, had the surprise 10% fuel charge, and then, although three workers were hired, only two really did any loading- the third went off to buy drinks, talk on his mobile etc (this was the "supervisor"). I ended up doing a lot of lifting, and hurt my neck. In addition, they stopped on their way to my new home to have LUNCH, and charged me for this as part of the moving time! Yup- unbelievable!!!!!! The other big thing that should have sent alarm bells ringing right away- their credit card machine was "broken" so payment had to be made in CASH!! Yup, another way to trick the customer and over inflate the bill. They had been recommended to me by a friend, but I feel like such a dummy that I never checked them out on google etc to see their reviews. Again, the owner is an a*&%#@e- I called to dispute the charges since it was way over the estimate, and when I told him I'd complain to the BBB, he just threatened me with a law suit for slander. Do not use this company. Go with a mainline reputable moving company, or the old standby, ask some friends to help, and rent your own truck.
- Approximate cost of services:
- $1,000.00
- Company Response
We are sorry to hear that you are not satisfied with your move. We always try hard to fair in our service, our pricing, and our handling of complaints. Let's address some of the issues here. Elevators actually do play a huge role in the amount of time it takes to move. Although we knew you had an elevator we did not know that it was small. A smaller elevator hold less than an average elevator increasing the amount of trips/time which then in turn increases your bill. I can assure you that there is never a "surprise fuel charge" on any of our bills. We tell our customers during the estimate, again when we confirm the evening before a move and we get the customer to entail the fuel charge which is embedded on our invoice before we even begin the job. So this should not have been a surprise to you. Also our men are good young students that have been trained to move, the men on your job have informed me that they were stuck in traffic as it was rush hour, they were not having lunch... Our credit card system was down because we were renovating. We are sorry this was of inconvenience to you. We would like to point out that paying cash or credit does not change the final amount. The final bill stays the same so you claiming that we inflated the bill is a false accusation and whether you pay cash or credit is irrelevant. And certainly do not "trick" our customers. We inform our customers of all our policies, procedures and fees before and during your move. Finally, I do not believe that owner was rude to you. He was probably referring to your complaint as slander because you have made false defamatory accusations is this review which is defined as slander. If you would like to further discuss any of your issues please contact us at 778 340 6683