Rapid Rooter

I called Rapid Rooter in Toronto for an emergency main drag clog repair in the basement where I had an apartment rented out to two great tenants. Sewage was backing up into their bathtub and floor drain in their bathroom. "Tony" from Rapid Rooter showed up in an unmarked white van. He saw the problem and offered to snake the drain for $1000. That was a hefty price but I needed it done. He relieved the clog but said I had tree roots in the drain and they would have to dig down in two locations: one under the sidewalk in the front yard and the other in the middle of the tenant's bedroom floor which was hardwood. The damage would be extensive but necessary. He quoted $8000 with half the payment upfront and he would be back with a crew in a couple days. I agreed and signed the work order and gave him my credit card number. ONE YEAR later they showed up! After they charged my credit card $4000, after the basement drain had backed up numerous times, after I had to hire other plumbers to persistently snake the drain, and after calling Rapid Rooter incessantly over the course of 12 months. Finally a subcontracted digging crew showed up on behalf of Rapid Rooter to do the work. They dug up the bedroom floor in the basement and then dug up the front lawn, and I watched every minute of it. I witnessed them cut out two 4 foot lengths of perfectly good 6 inch cast iron pipe with no clogs and no tree roots. I asked the workers "where's the clog?" and they said "there wasn't any". Tony wasn't even there to oversee or verify anything. I asked the crew not to fill in the holes until Tony saw it. He showed up the next day to say that the job's complete and ordered the crew to fill in the holes. I told Tony that there where no clogs found in the pipes they dug up, but he argued with me and said that there was, and that the problem was solved. The work sights both on the front lawn and basement where left in a disaster for me to clean up and repair. They charged my credit card $8000 dollars more instead of $4000, so now I’ve paid $12000 for a job that was quoted at $8000 for which they never fixed. All they did was damage my house. The drain backed up again with raw sewage a few days later, just like before. Their extensive "repair" had no effect. I complained and as usual, Rapid Rooter was not returning my calls. With no choice, I had to hire another plumbing company. For $3500 they found the clog, dug up another hole in my front lawn 9 feet away from where Rapid Rooter dug, and fixed the problem in one day. My tenants moved out shortly after. I spent the next year or two trying to sue Rapid Rooter with no success. Rapid Rooter actually sent ME a letter of intent to prosecute in a fake "Government of Ontario” envelope and letterhead. I showed up for 4 court appearances and they showed up for none, so the court wasn't able to hear their side of the story so it went no where. I gave up. Then, when I thought it was all over, another $8000 charge by Rapid Rooter showed up on my credit card again! It took several phone calls and letters before my credit card company finally reversed that charge (but I was still on the hook for the interest on that $8000, which I then had to fight for too). The bank said it was my fault because I gave Rapid Rooter my credit card number (which makes no sense). I cancelled my credit card account and went with another bank. No authority was able help to me. I am forever distrusting of trades in this city and will never depend on the City of Toronto's legal system, it's judges or it's lawyers ever again for anything. I am utterly disgusted with the behaviour of Rapid Rooter and the banks that allow them to operate through the simple use of credit card processing; and equally disgusted in the lack of municipal regulatory bodies ill-equipped with the tools necessary to assist and protect victims of business practices as egregious as this by means of effective prosecution and crippling penalties. Shame on them all.

First mistake... no business name on their truck. They cleared sewer drain. I put a deposit down to replace outside sewer drain to due to cracking and root damage. They never returned. No locates for job was ever done. Went to small claims court and won but impossible to collect money owed. Dealt with Consumer Protection Branch of Min. of Govt & Consumer Services. Nothing was accomplished.

Had a leaky drain pipe from the washroom. Was charged $3000 for drain pipe replacement and that didn't stop the leak so was asked for another $2500 to replace another drain pipe section. That also didn't solve the problem. Noticed an unauthorized charge on my credit card that I spent many months disputing in a court of law.

they came to fix my blocked pipe and next day it got blocked again! they wanted to charge me again same amount of money to fix it on the next day!!! I found another company who charged me 1/5 of their charge and they did a great job.
I became a member of Homestar just because of this company

On nov 25th 2015 i called plunbers .ca to have a plumber come out to lòok at my sewer drain since i had sewer coming up. Plumber came out informed me the cost would be $735 i agreed since i had no choice the plumber snaked my toilet drain not the drain where the sewage was coming from by the end i paid 922 one day later the same issue happen again text the plumber said he will be coming back this took three days only to be told it was my issue. Cime to find out the company that came out was rapid rooter sevice and plumbers.ca is the dispatch they used. Called a new company they came snaked the sewer drain to be inform i had roots in my also new plumber informed me that i should contact ontario collage of trade to report them because he knows that rapid rooter does not used fully lic plumbers. This company should never be called even to fix a light buld please keep in mind they use plumbers.ca to get their calls to over charge and to be rude when you call back because the problem has not been fix even that you paid almost a thousand dollars to have fixed.

I called Rotorooter, at 4:50am, somehow Rapid Rooter showed up. I didn't notice this until Rotorooter called to tell me that my plumber was on the way. They were already there. I questioned Rapid Rooter, and they only said well we are here, we got a call. Rotorooter couldn;t tell me how this happened. The guys were nice, and so far the repair has held. It's been two days. It was very expensive. When your plumber arrives ask where they are from before letting them in.

Mothers bathroom water facet set stopped functioning correctly.
They charged her in excess of $1500 for a job that should not have exceeded $600 tops including the replacement facet set.

I am writing on behalf of my elderly mother who hired Rapid Rooter to replace leaking taps. Her sons and neighbours were on vacation and no-one was around to help.

In my opinion, Rapid Rooter took advantage of mother, charging her more than $1,700 to replace a set of taps. They originally quoted $500.

The invoice is illegible and does not even have a phone number or invoice number on it. I do not understand how they break the charge down. The company will not or cannot explain the bill.

My mother, on a fixed income, must now take out a loan to pay off this outrageous bill. I do not recommend this company and question their ethics.

Rapid Rooter suggested that I okay the installation of a Backflow valve. Apparently this company was not licensed by Toronto to do this kind of work. Toronto offers a rebate if the work is okayed by the city. I phoned Rapid Rooter 5 times in 3 weeks and left messages with the receptionist. Rapid Rooter never called me
back. Do not use this company. If there is a problem, will the company return your calls ?

Call to have my 90 yr old mothers laundry taps replaced. Work was completed and charged at $700. Checked other plumbing companies cost should have been no more then $200 maximum. DONT LET THESE PEOPLE IN YOUR HOME.