Snow's Appliance Service

Appliance Repair
Kitchener ON N0J 1S0
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HomeStars
Appliance Repair
Snow's Appliance Service
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75%

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Reviews by rating (past 12 months)

Reviews for Snow's Appliance Service

Average customer rating:
8 10 (10 reviews)

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Jack from CONESTOGO
Jack from CONESTOGO
2 reviews Conestogo, ON
10/10

GREAT Customer Service

I asked Dan to stop in to take a look at our freezer. He unfortunately had to decline due to unforeseen circumstances. Instead of shrugging it off and making me book another day, he asked me to send some photos to see if he could help me get the freezer working properly again. Not only did he walk me through what I had to do, he followed up the next day to ask if it was working properly. Total cost to me was $0. That is the type of customer service that is really hard to find these days. You can be assured that if I have any problems in the future, the first person I will call is Dan.

Approximate cost of services:
$0.00
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Julia
Julia
1 review Kitchener, ON
10/10

Washing Machine Leak

Dan assessed a problem with my washing machine. He was professional, knowledgeable, and friendly. He communicated clearly throughout the process, and he was able to arrange a next-day appointment.

Approximate cost of services:
$95.00
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Rebecca in Toronto
Rebecca in Toronto
1 review Waterloo, ON
10/10

Highly Recommend

I have been working with Dan from Snows Appliance for almost 2 years now in the property management world.

Dan is quick responding, efficient, and super great to work with! He has fixed appliance issues for us that other companies have had difficulties fixing and in half the time. I recommend Snows Appliance to any and all who are looking for appliance repair that is affordable, consistant, and fast!

It is always a pleasure doing business with Dan!

Approximate cost of services:
$123.00
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Snapper
Snapper
1 review Drumbo, ON
0/10

Dishwasher repair

Had Dan in to repair dishwasher door that was leaking. Was told it needed a new door gasket. Replaced gasket, door still leaked. Was then told lower spray arm needed replaced. Did that, still leaked. Was then told he had no idea what the problem was. So much for customer service.

Approximate cost of services:
$113.00
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Company Response

This customer had decided to take matters and order the parts and install them himself.
He also decided to not have me check it a second time.
I am not sure how much I am expected to do for nothing.
I did offer to come back and check it again and not charge a service charge but he decided to write this review instead.

Private User
Private User
Private User reviews Salford, ON
0/10

Poor knowledge, took my money

- Said fridgeaire was a woods freezer
- diagnose after take 6 screws out of the back panel and looked at the coils (said there’s a leak, will cost between $200-300 plus. Not worth repairing - garbage
- took my money after 2 minute service, originally said service fee was $70 over the phone no mention didn’t include GST

We got a second opinion and the above was NOT the issue!!!!

Unacceptable, unhappy customer!!!

Approximate cost of services:
$79.00
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Company Response

I am sorry that you didn't feel comfortable enough to contact me about your concerns.
I would have liked to have had the opportunity to make things right for you before you posted on social media.

Private User
Private User
Private User reviews Newmarket, ON
10/10

Provided help over the phone when fully booked

A technician was not able to come immediately as they were fully booked, but they provided some quick tips over the phone that I could try to resolve my dishwasher drainage issues, and that fixed it! That makes me feel that I can trust they are more interested in helping me get my problem fixed rather than just charging for the most expensive repair option.

Approximate cost of services:
$0.00
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Private User
Private User
Private User reviews Baden, ON
10/10

Samsung Washer and Dryer repair

I called Dan at Snow's Appliance to assess both my Samsung washing machine and dryer. He figured out the problem with each quickly and had the washing machine up and running right away. He ordered the part for the dryer after confirming price and asking my permission (cheaper to fix than replace). As soon as the part was in, he crammed me into his already hectic schedule (which was not expected but greatly appreciated). I highly recommend Snow's Appliance Service.

Approximate cost of services:
$300.00
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Brad in San Francisco
Brad in San Francisco
1 review Brossard,
10/10

Took the time to answer my questions

Our Whirlpool's front loading washing machine tub is most likely prematurely broken after only the 3-4 year mark. Snow's Appliance Service was kind enough to answer all my questions and I feel well informed before deciding whether it is worth it to have them do a service call or just buy a new washing machine.

Approximate cost of services:
$0.00
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Faiz Baig in Waterloo
Faiz Baig in Waterloo
14 reviews Mississauga, ON
10/10

Dishwasher

There was issue in the water standing in the dishwasher after washes. Got one of their guys to come and inspect. They were able to quickly solve the problem and it saved my getting a new dishwasher. Overall helpful and worth it.

Approximate cost of services:
$80.00
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Steve in University Downs
Steve in University Downs
3 reviews Waterloo, ON

First Review

10/10

Honest and reliable in-home major appliance repair

I had called Snow's Appliance Repair on a few occuisions and found the service to be excellent. This most recent repair to a 20 year old refrigerator was diagnosed in minutes, it was a faulty timer that was causing the defrost cycle to stop. He replaced the timer with one he had in his van and the cost was very reasonable.

Approximate cost of services:
$100.00
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