The Gentlemen Pros Plumbing, Heating & Electrical

Formerly The Gentlemen Plumbers
Plumbing
AB T5J 0N3
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The Gentlemen Pros Plumbing, Heating & Electrical
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91%

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Reviews for The Gentlemen Pros Plumbing, Heating & Electrical

Average customer rating:
9.4 10 (1177 reviews)

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Cmac
Cmac
0 reviews Edmonton, AB
10/10

Another great experience with the Gentlemen Plumbers

Pilot light in Water tank went out. They came very quickly. Since we purchased the unit from them all work was covered in the 10 warranty. I would not go anywhere else for my plumbing needs. Technician was very professional. Work was very thorough and she cleaned up the work space following the companies covid protocols. Signed up for their Gentlemen's Promise Package and now it is a one stop place for all plumbing, heating and electrical. Monthly fee cheaper than what I pay with Direct Energy and all three are covered.

Approximate cost of services:
$0.00
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Company Response

Cmac, How great is that when the warranty covers you're visit to have your hotwater tank taken care of. Rachelle is a so awesome and an amazing plumber. I know you will enjoy the Promise membership as wee, so you will now have your plumbing, HVAC, and Electrical annual home inspections all looked after. We look forward to seeing you again.

Russell in Edmonton
Russell in Edmonton
2 reviews Edmonton, AB
6/10

Toilet flush draining very slow

We appreciated the quickness with which the technician was sent out and were pleased with the service and suggestion of purchasing a new toilet would likely be the only solution (Dec 21). Gentlemen Plumbers would provide pricing for a few toilet options. Did not hear from them so I e-mailed Jan 6.; received a quote on 1 toilet. I had a few questions which I e-mailed Jan 6. Today is Jan 13 and still have not had any response. I found the pricing for the toilet expensive compared to purchasing from reputable plumbing store. Not to satisfied with the service after the technician came out.

Approximate cost of services:
$70.00
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Company Response

Russell, I am sorry to hear that after the plumber gave you the options for the toilets
that it wasn't what you expected. We work very hard to accommodate our clients needs, I would love to hear more about the situation and see what we could of done differently for you.

Private User
Private User
Private User reviews Calgary, AB
10/10

Fast, Professional and Intelligent Service

Laverne showed up on time and prepared. He thoroughly outlined the service to be provided and was professional and an exceptional communicator. He assessed the work needed and was proactive in addressing issues that were related to the work at hand. He was clean and organized. In completing a home inspection, he brought to light a few items that need addressing or at least watching and gave suggestions for solutions going forward. A real pleasure to welcome him into my home and will definitely consider Gentleman Plumbers for any further work.

Approximate cost of services:
$400.00
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Company Response

Hello Private User,
Looks like you got our friendly giant Laverne, such a great guy. Sounds like he was thorough and walked you through step by step, that is what I like to hear and is so important so you as our customer understands the process. I also would like to thank you for choosing The Gentlemen Pros and we would be more than happy to be able to assist you again.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Clogged kitchen sink

Christmas Day and your kitchen sink won’t drain- service was exceptional - we were up and running in about an hour or so and could enjoy our dinner - even helped with another minor issue
Thanks Colton!!!

Approximate cost of services:
$600.00
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Company Response

Private User,
That had to be super frustrating, the one day of the year!!! So glad Colten was able to make your Day a great one Christmas miracles do happen :). We look forward to seeing you again the next time you need a plumber

Private User
Private User
Private User reviews Edmonton, AB
1/10

Unprofessional Staff and Poor Quality Service

Ryan came out and charged me an $80 service call fee to give me a quote for a plumbing reno. I was told I would receive the quote within 5 days, but ended up waiting weeks. I called and called and kept being put off. I ended up calling another company who gave me a free quote. They didn't charge a service call fee, and came in lower than Ryan for the same quality parts (furnace, water tanks, etc.). I would not recommend Gentleman plumbers as they were unprofessional, and didn't deliver any where near the time frame they promised.

Approximate cost of services:
$12,345.00
2 of 2 people found this review helpful.
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Company Response

Private User,
I am sorry to hear you felt that way, all our customers are very important to us and we appreciate every one of you. If there is something we could of handled differently I would like to review the entire situation with you. Contact me at 403-204-8019 Maria.

Crystal S.
Crystal S.
0 reviews Calgary, AB
10/10

Chandelier and ceiling fan installation

Marc did an excellent job, and was extremely professional and courteous, including detailed explanations. It was a pleasure having him work in my home and would highly recommend his services!

Approximate cost of services:
$550.00
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Company Response

Crystal S, It's so nice to not only have plumbers but our electricians as well. I am so glad Marc did such an excellent job and we would love to help you out again the next time you require us, just call.

68Impala
68Impala
1 review Maskwacis, AB
9/10

New Hot Water Tank

Was happy with work. Just a bit messy when they were done!
had to wipe floors down, no worry!

Nice to have new appliance in furnace room!

This is the second time thet have come to my place!

Approximate cost of services:
$2,750.00
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Company Response

68Impala,
Sounds like a pretty nice car to me! Thank you for using The Gentlemen Plumbers yet again, it's great to hear that you are back up and running. We will be seeing you again I am sure.

Terry Roberts from Calgary
Terry Roberts from Calgary
7 reviews Calgary, AB
9/10

Furnace not operating

Adam and I went through the initial diagnostics together and then he proceeded to rapidly find the problem. The repairs took a little longer to do. All in all the work was done to my satisfaction and the house is warm again.

Approximate cost of services:
$350.00
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Company Response

Terry, That's so great to hear that your experience from Adam who is one of our finest plumbers, was able to diagnose the situation and resolved the situation. A warm house during the fall/winter months is a definite must to have. Thank you for the great review. Cheers

Dan in Toronto
Dan in Toronto
1 review Calgary, AB
10/10

Hot water tank replacement

Great work. The technician explained everything throughly and made sure I was happy with the work before he left. I need 30 words so thank you very very very much.

Approximate cost of services:
$3,000.00
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Company Response

Dan in Toronto,
Thank you for the awesome review, it is so great that you we were able to get your issues resolved. I on the other hand don't need 30 words but would surely like to let you know how valued you are as a customer to us. :)

Private User
Private User
Private User reviews Edmonton, AB
10/10

Install new furnace, repair plumbing

Our experiences over the years with any employee at the Gentlemen Plumbers has been top shelf. Polite, efficient and effective! Once again we thank you for a job exceptionally well done!

Approximate cost of services:
$8,500.00
1 of 1 people found this review helpful.
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Company Response

Private User,
Thank you for using The Gentlemen Plumbers, do you know we actually have changed over to The Gentlemen Pros as we now offer Electrical work to. Having such an excellent experience please do not hesitate to call us the next time you have any issue plumbing or electrical.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Gentlemen Pros Plumbing, Heating & Electrical

With professional, dedicated plumbing service to all major cities and surrounding areas in Alberta, and with some of the best plumbers in the industry, The Gentlemen Plumbers work hard to exceed your expectations and deliver quality. If you need a plumber, call us today for plumbing or heating issues, leaky sinks and faucets, clogged drains, toilet, bathtub and shower repairs, furnace cleaning and repairs, hot water tanks and tankless hot water heaters, furnace installation and maintenance, trenchless pipe repair, camera sewer inspection, and more! We have local branches in Calgary, Edmonton, Red Deer, Lethbridge, and Medicine Hat, with extended service all over Southern Alberta, including Camrose, Sherwood Park, St. Albert, Airdrie, High River, Crossfield, Carstairs, Olds, Innisfail, Wetaskiwin, Leduc, Lacombe, Okotoks, Nanton, Taber, Cardston, Didsbury, Brooks, Crowsnest Pass, Cochrane, Strathmore, Sundre, Three Hills, Ponoka, Fort Macleod, Pincher Creek, Bowden, Fort Saskatchewan, Chestermere, Sylvan Lake, Spruce Grove, and Stony Plain.

CATEGORIES
Plumbing, Electricians, and Heating & Air Conditioning
SERVICES
Plumbing installation, repair and service Leaking Toilet Repair Hot Water Tank Replacement Toilet Installation Repairing a Leak Septic System Service Dishwasher Installation Water Line to Fridge Installation Commercial Plumbing Unclogging Bathtubs and Sinks Unclogging Sewer Lines Unclogging a Toilet Unclogging a Kitchen Line Sewer Line Replacment Trenchless Pipe Replacement Sewer Line Camera Inspection Lining Sewer Pipes Humidifier Installation Furnace Repair Service Furnace Replacement Air Conditioning Service Garage Heater Service
SPECIALITIES
Plumbing installation, repair and service Leaking Toilet Repair Hot Water Tank Replacement Toilet Installation Repairing a Leak Septic System Service Dishwasher Installation Water Line to Fridge Installation Commercial Plumbing Unclogging Bathtubs and Sinks Unclogging Sewer Lines Unclogging a Toilet Unclogging a Kitchen Line Sewer Line Replacment Trenchless Pipe Replacement Sewer Line Camera Inspection Lining Sewer Pipes Humidifier Installation Furnace Repair Service Furnace Replacement Air Conditioning Service Garage Heater Service
WEBSITE
https://www.thegentlemenpros.com
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
Visa, MasterCard, Discover, Direct Debit, Cash, Cheque
MEMBERSHIPS
The Gentlemen's Promise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year, 5 Year, 10 Year, Lifetime
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