The Gentlemen Pros Plumbing, Heating & Electrical

Contracted for a sewer camera inspection before going ahead with the basement bathroom rebuild. Peter and Montie arrived on time and ready to go. They didn't mind my hovering and asking lots of questions, and went above and beyond for the next steps after inspection.
Very knowledgeable and helpful, they also did a visual inspection on all powerplant equipment and electrical.
I am a customer for life and would recommend The Gentlemen Plumbers to anyone seeking someone experienced, honest and responsive.
Thanks again for the great experience; which you don't get to say often when speaking about sewers! :)

We were very happy with the service we received, from both the phone calls and the work by the plumber. He was professional, tidy, efficient and friendly. We appreciated the plumbing home inspection and the explainations. The service was completed prior to the scheduled day appointment.

I have a loyalty subscription with The Gentleman Pros since my old house has a lot of issue and sometimes I need a pro fast. One of the benefits of the subscription is a yearly plumbing inspection so I can find out what's breaking before it breaks. Walter and Chris stopped by this year and were very friendly and professional. Due to my own anxieties, I expected to be getting a new hot water tank, but the showed me that mine is still working fine and I could save my money for another year. I was about to get a new toilet for my basement, however as the toilet is installed weirdly (on a platform with the wall recessed) they recommended that i source my own weirdly shaped toilet and they would install it later, so I wouldn't have to pay their markup in addition to installation costs. I did let them convince me into getting the Bio-Smart drain cleaner.

We had a leaking pipe emergency. From dispatch to the service received we are very pleased and could not be happier.

Dispatch advised they could not send anyone until the next day. Thankfully they were able to arrange service the day we called.

Any mess or debris was cleaned up (they have their own vacuums). Required work, as it transpired was discussed and explained prior to the work being done.

Thank you!

The Gentleman Pro’s were spectacular. Especially Kale who does plumbing, heating, AC, and Mark does Electrical. What a great team. Thanks for making my home cool so I can sleep comfortably.

Very good, professional service from Gentleman Plumber. Trevor was very knowledgeable and helpful and made all required repairs very quickly. In addition, Trevor conducted a house inspection, coming up with several suggestions.

Jeff provided a thorough, comprehensive plumbing inspection (free for members of The Diamond Club) which included, but was not limited to the kitchen, laundry, two bathrooms, furnace, and water heater. He reviewed the operation and testing of both smoke and CO detectors and secured the fixtures that regulate the filling/emptying of the basins. Jeff was very courteous, helpful , and informative during the inspection, advising us how to flush out the water heater, and regulate the thermostat for the a/c, and presenting, but not pushing products and services available at Gentleman Plumbers. We were very grateful to have Jeff do our inspection; he is a knowledgeable, competent professional who helps give the Gentleman Plumbers such a good name.

Had a technician come out to inspect some unusual furnace behaviour and flashing codes. An hour later he told me that the board was shot and multiple other very expensive parts were also not working. He mentioned that the furnace was bypassing safety features and suggested keeping it turned off. At the time of the inspection I was home alone with my 4 month old and doing the best I could to understand the problem and possible solutions. The next thing I knew he was suggesting I buy an all together new furnace (the one I currently have is 12 years old). I was quite shocked at the diagnosis and a little scared for the safety of my family. The technician mentioned he could get someone out to discuss our options further, which I later found out was a furnace sales person. My husband and I were not quite ready to dish out $6500 on the spot so we told them we would take the night to think about our options. We decided to get a second opinion on the diagnoses the next day. To make a long story a little shorter, there was a visibly broken piece on the outside of the furnace that this technician pointed out right away (within 2 min of looking at the furnace). He fixed it within an hour and the furnace was good as new. There were no board issues, no expensive parts to purchase, and certainly no mention of a new furnace being needed. Needless to say, I feel a combination of being taken advantage of as well as a lack of due diligence and expertise on the gentlemen's plumbers part. If you hire the gentlemen plumbers, I would be ready to dish out some more $$ for a second opinion on whatever diagnosis they give you.

Hired this company to simply repair a toilet at my mom's residence -she is a senior and the toilet tank had a slow ongoing leak and fill cycle that had increased her water bill. My Instructions to this company was to simply come out and replace toilet fill valve assembly & flapper by using a kit (already purchased) with these parts included inside of it- However, instead of installing the parts provided, the service technician filled toilet tank with red colored dye to show my mom, that toilet tank was not leaking into toilet bowl. Invoice says technician waited 40 minutes. Tech then told my mother that he could install the parts in the kit, but that this would not fix her toilets' problem. In Colton's written description of the work done, this tech indicates that toilet should be totally rebuilt including taking the tank off to replace seals etc. or her other option was to replace the toilet because her Kohler toilet is 11 years old - unbelievable! Who would do that? Called out another plumber - NOT with Gentlemen plumbers - he replaced the parts inside the purchased kit and guess what? Toilet is fixed! No total rebuilt of toilet required, no toilet replacement needed. Be warned in hiring this company. The cost up-sell to customers when they get to your house is truly concerning.