The Gentlemen Pros Plumbing, Heating & Electrical

Formerly The Gentlemen Plumbers
Plumbing
AB T5J 0N3
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The Gentlemen Pros Plumbing, Heating & Electrical
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91%

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Reviews for The Gentlemen Pros Plumbing, Heating & Electrical

Average customer rating:
9.4 10 (1177 reviews)

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Keenan
Keenan
1 review Edmonton, AB
10/10

Kitchen Renovation

The installation of my new sink, dishwasher and kitchen plumbing was exceptionally speedy after they assisted me months ago with the demolition of our old kitchen. A

Approximate cost of services:
$800.00
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Company Response

Thanks for the great review, Keenan. We know firsthand how exciting and involved renovations can be so we're very happy that you put your trust in having us assist you with yours! We hope you enjoy your new fixtures. If you have any trouble in the future, give the Gentlemen a call. ;)

Satisfied C.
Satisfied C.
1 review Calgary, AB
10/10

Plumbing repair

The guys diagnosed and remedied a clogged pipe. Quick, friendly and efficient. Very highly recommended.

Approximate cost of services:
$500.00
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Company Response

Thanks for the great review, Satisfied C.! We have yet to meet a pipe that we couldn't unclog...and have we seen some clogs! Woo-boy. Thanks again! Keep warm out there. =)

Elena
Elena
1 review Edmonton, AB
8/10

Plumbing

Jeff was very thorough and efficient. He had very good recommendations so I will definitely have him come back in the future to perform these upgrades

Approximate cost of services:
$1,300.00
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Company Response

Jeff always has a smile on his face. If that isn't an indication on how much he loves his job, we don't know what is! Thank you very much for telling us what a great job he did. We look forward to serving you again. Have a great week!

nfl.819
nfl.819
1 review Calgary, AB
10/10

Unclog sewage drain

Wayne explained in detail to my husband and I the problem we needed to have fixed. He made sure we understood what he was doing and why...we had a lot of comments and questions and Wayne took the time to make sure we were all on the same page as to what should be done. He was very patient and never lost is cool. The work was done efficiently. When the work was done, he made sure that we were satisfied with his work.

Approximate cost of services:
$600.00
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Company Response

Wayne is terrific! Thank you for letting us know how impressed you are with his work. Should you have any further trouble with your sewer drain (or anything else), Wayne can be requested by name. That way, you can always count on a familiar face when you need a Plumber. It doesn't get any better than that! =)

ikirkland
ikirkland
1 review Calgary, AB
8/10

Replace water heater

Brakkas did a great job installing the water heater in a difficult space. He clearly explained the pricing options.

It was frustrating that dispatch made the job more difficult by ignoring my clear instructions that due to the difficult space it was imperative that they send a second person. If I had not helped with some lifts I don't see how the job would have been accomplished.

I would recommend that the company puts a higher priority on protecting the surface when moving units over hardwood or working on hardwood. I should have been more proactive in the working on hardwood part.

Approximate cost of services:
$1.00
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Company Response

Hi ikirkland, thank you so much for sharing your concerns with us. Although we are happy that you are pleased with the final result, we will be looking closely into what went wrong in this situation. Should you have any questions, please give our Care Manager (John) a call. His phone number is 403-204-8016. Thank you again and we hope you enjoy your new Water Heater! =)

mark_b
mark_b
1 review Edmonton, AB
10/10

Plumbing service

Both my wife and I were really impressed with the level of service and professionalism we received from Gentlemen Plumbers. From the moment we contacted them to the moment Dylan completed the work, the service was first class. They are a little on the pricey side but Dylan worked hard to give us options. Dylan completed 3 separate plumbing repairs all completed on time with no extra costs, he really went the extra mile! Thanks Dylan.

Approximate cost of services:
$1,000.00
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Company Response

Thank you for the great review, Mark_b! We're very happy that you're satisfied with Dylan's performance. We'll be sure to let him know (we're positive it will make his day). Let us know if there's anything else we can help you with. =)

Autumn
Autumn
1 review Edmonton, AB
10/10

Hot water tank

Ali came out to see why my hot water wasn't working and not only cleaned the snow out of the intake valve but, more importantly, didn't laugh hysterically at my amateur oversight. He even gave me a bit of a home inspection to make sure I wasn't destroying my house with my ignorance. What a guy! Definitely a great experience and am switching my business over to you all.

Approximate cost of services:
$160.00
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Company Response

Don't be so hard on yourself, Autumn! When it comes to Hot Water Tanks, we're the pros. The last thing that anyone wants is for their hot water to run cold, especially with this Polar Vortex happening! Thank you for inviting us over, and for the great review. Should you have any more trouble, give us a call. =)

sara in Calgary
sara in Calgary
1 review Calgary, AB
8/10

Frustrated after the fact (update - kindly resolved by the company!)

We had a clogged main line in April. A young guy came out to auger the main line. We paid extra for a scope as well, as I wanted to see the condition of the pipes.

All was going fine and the scope showed some tree roots as the likely blockage. The kid augered through them, then tried to use the scope again. It didn't work. He still charged us full price for the scope (I think an extra $200 or so) in spite of me requesting a discount at least since we didn't get to check the condition of the pipes beyond the blockage. He refused.

I should have called to complain, but I was tired of dealing with it and just moved on.

8 months later, we had another backup, and 9 months later, yet another. I have no idea what the problem is and am beyond frustrated that although I paid to check the condition of the pipes, I will now have to do this all over again, on top of whatever the cost of the actual fix will be.

I think the young guy just was inexperienced, but I'm sure paying for it now. I'm really upset and will certainly not go back to these guys. I'm sure many are good, but the guy I got was not.

They charge way too much to pay for the same work twice.

Update: Less than 24 hours after posting this, Gentleman Plumbers called to follow up and offered to come re-do the scope work. They didn't ask me to change my review (or even hint at it), but I appreciate the follow up very much and wanted to reflect that they were kind enough to do this, even this far after the original service. So... definitely changing my review!

Approximate cost of services:
$900.00
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Company Response

Hi Sara, thank you so much for reaching out to us. This sounds very unusual and we apologize for the experience. We are currently investigating the matter to find out what went wrong. We have shared your concerns with the owner as well as that technician's supervisor. We have also spoken with our Care Manager (John), who will be reaching out to you shortly.

j.aaron1
j.aaron1
1 review Calgary, AB
10/10

Frozen water pipe

Frozen water pipe ,he defrosted with heater. Made several trips under my mobile home! Very helpful!

Approximate cost of services:
$500.00
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Company Response

Frozen pipes are all too common with this deep freeze that we've been having. Thank you, j.aaron1, for inviting us over to help thaw out your pipe! Here's hoping that an early Spring is in the cards.

SarahG
SarahG
1 review Calgary, AB
10/10

Sewer backup, Plumbing leak, water tank flush

I am very happy with the service I received from Dan R. at The Gentleman Plumbers. He was very professional and informative and made sure I knew exactly what was going on throughout the process. He was thorough in his work and in his inspection and managed to show and explain things to me in a clear and interesting way. I feel empowered, educated, and confident about the work done in my house and will definitely be using him again for any future plumbing needs.

Approximate cost of services:
$1,850.00
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Company Response

"Empowered, educated and confident" are all great things to be and we're so flattered to be a part of the process. Thank you very much for your great review, SarahG. Sewer backups are typically not very fun but thanks to Dan, and his tips, you should be able to avoid another one in the future. If it does rear its ugly head, give The Gentlemen Plumbers a call! =)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Gentlemen Pros Plumbing, Heating & Electrical

With professional, dedicated plumbing service to all major cities and surrounding areas in Alberta, and with some of the best plumbers in the industry, The Gentlemen Plumbers work hard to exceed your expectations and deliver quality. If you need a plumber, call us today for plumbing or heating issues, leaky sinks and faucets, clogged drains, toilet, bathtub and shower repairs, furnace cleaning and repairs, hot water tanks and tankless hot water heaters, furnace installation and maintenance, trenchless pipe repair, camera sewer inspection, and more! We have local branches in Calgary, Edmonton, Red Deer, Lethbridge, and Medicine Hat, with extended service all over Southern Alberta, including Camrose, Sherwood Park, St. Albert, Airdrie, High River, Crossfield, Carstairs, Olds, Innisfail, Wetaskiwin, Leduc, Lacombe, Okotoks, Nanton, Taber, Cardston, Didsbury, Brooks, Crowsnest Pass, Cochrane, Strathmore, Sundre, Three Hills, Ponoka, Fort Macleod, Pincher Creek, Bowden, Fort Saskatchewan, Chestermere, Sylvan Lake, Spruce Grove, and Stony Plain.

CATEGORIES
Plumbing, Electricians, and Heating & Air Conditioning
SERVICES
Plumbing installation, repair and service Leaking Toilet Repair Hot Water Tank Replacement Toilet Installation Repairing a Leak Septic System Service Dishwasher Installation Water Line to Fridge Installation Commercial Plumbing Unclogging Bathtubs and Sinks Unclogging Sewer Lines Unclogging a Toilet Unclogging a Kitchen Line Sewer Line Replacment Trenchless Pipe Replacement Sewer Line Camera Inspection Lining Sewer Pipes Humidifier Installation Furnace Repair Service Furnace Replacement Air Conditioning Service Garage Heater Service
SPECIALITIES
Plumbing installation, repair and service Leaking Toilet Repair Hot Water Tank Replacement Toilet Installation Repairing a Leak Septic System Service Dishwasher Installation Water Line to Fridge Installation Commercial Plumbing Unclogging Bathtubs and Sinks Unclogging Sewer Lines Unclogging a Toilet Unclogging a Kitchen Line Sewer Line Replacment Trenchless Pipe Replacement Sewer Line Camera Inspection Lining Sewer Pipes Humidifier Installation Furnace Repair Service Furnace Replacement Air Conditioning Service Garage Heater Service
WEBSITE
https://www.thegentlemenpros.com
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
Visa, MasterCard, Discover, Direct Debit, Cash, Cheque
MEMBERSHIPS
The Gentlemen's Promise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year, 5 Year, 10 Year, Lifetime
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