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This entry did not meet HomeStars review criteria.
Dear customer,
The unit that you purchased from us has been working for the past year. As soon as we got a phone call from you, we sent out one of our tech guys to take a look at your unit. As per as the Navien support line, we changed one of the parts that was not working in your unit. We have been giving you good service from the first day of the purchase. We just wanted to let you know that as a company, we provide best customer service for our customers. We provide the part that we changed in your unit from our own stock, usually it takes about 3 business day for that part to be sent out from States. Because you are our valued customer, we used our own part in order to have your unit back on as soon as possible.
I believe as a company we do our best to take care of our customers. If you have further questions or concerns please contact our head office, we will be more than happy to take care of you.
Regards,
Ray
Lennox air conditioning and Furnace replacement
Dear customer,
I apologize for the experience you had with us. On your first consultation, I recommended to install new duck work. As I remember correctly, you did not agree with my recommendation. As of the result, you asked the installer to install the AC unit in front of your basement window. After the job was finish, as always we do a inspection and I did not agree with having your unit in front of the window but you were still trying to connivence me that you prefer it there. As I remember correctly that I even told you that the next person that will live here might want to use the window. After that visit, I booked the installer to come back and remove the unit to the side of the window free of charge although it was not our decision and it was yours. I recall getting a phone call from you to say how happy you were with the service.
I believe we did our best to walk you though the whole path and if there is anything else we could do to make your experience better please contact our office.
Best regards,
Ray Toghraee
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