Ontario Energy Source

Heating & Air Conditioning
Concord ON L4K 4J3
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Reviews for Ontario Energy Source

Average customer rating:
6 10 (20 reviews)

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Jennifer in York
Jennifer in York
6 reviews York, ON
1/10

Wouldnt recommend this company

Although someone came the day before to check out what was exactly needed to replace our old boiler I was aked if we had any buckets for bleeding out the lines?? They removal and install took over 14 hours! We were promised spasific replacements of pipes, clean up of pipes by having them removed and placed closer to the wall to accomodate the new unit (they just extending the existing pipes), electrical switch to be mounted properly etc. These things were not done at all. They cleaned the interior mess and left everything in a bucket for me to toss and exterior (cutting of brick, etc) was left for me to clean. I'm into our thrid month with this new unit and on our third service call, two previously were the tank not turning on (faulty unit and was replaced the second time) and now a small gate glued to an exterior pipe has fallen off. I wouldnt suggest this company to anyone but if you do go with these guys PLEASE make sure each and everything the estimiater says is written on the Invoice....
ONE THING TO NOTE WITH TANKLESS...its takes a few minutes for the water to heat up so before I was able to turn on our shower and jump right in ...now I turn it on and leave it running for a bit to heat up.... sometimes when another faucet is on it drops in temp I've had 2 other people who have this same problem with tankless.

Approximate cost of services:
$4,950.00
1 of 1 people found this review helpful.
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Company Response

Hi Jennifer,
We install the new Boiler unit for you and we send few service call as per your request. But all the service you get as our service man explain. Because of the pluming of your house and nothing to do with our company and our service and new unit.
Thanks
Ray

cocoa Woodbine & Danforth
cocoa Woodbine & Danforth
14 reviews East York, ON
10/10

Combi Boiler-furnace / Tankless

There was an expensive part in an old boiler that was acting up again. I knew I wanted a High Efficiency boiler AND if I kept the old water heater I would have to later the chimney and get a new chimney liner.

I decided on a Navien Combi boiler / water heater and Ontario Energy Source. Things took some tweaking. Some of my pipe work is from before 1930. There were 3 service calls -- no charge at my convenience. They come weekends and evenings.

The best thing of all is my gas bill. I am paying 1/2 what what it was last year!

Approximate cost of services:
$7,000.00
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shayan in Richmond hill
shayan in Richmond hill
3 reviews Richmond Hill, ON
9/10

a/c and tankless

Hi
I have just purchase an Navien tankless and an american standard furnace with OES.
I am happy that I went with these guys and I would refer them to others.
They did good installation and gave me a great deal. thanks OES

Approximate cost of services:
$5,000.00
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Robert
Robert
1 review East York, ON
10/10

furnace

I bought a furnace from Ontario Energy Source on November and had to call them once to replace a thermostat and help me program the new thermostat and was done within the same day at no charge.
Over all, we are satisfied with our decision and the company.

Approximate cost of services:
$3,000.00
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Peter  in North york
Peter in North york
4 reviews North York, ON
0/10

Install New Furnace, Tankless waterheater and A/C

This is still an ongoing problem I am having with my Furnace. I've had to continually get the technicians from this company come out and fix new problems that I am coming across. I've had nothing but problems since the furnace has been intalled and the only concern I have now is what problems I may come across with the waterheater and a/c unit. Buyer beware with this company!!

Approximate cost of services:
$7,000.00
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Company Response

Dear reader,
This person's problems with his american standard furnace have been checked out by our in-house and American Standard authorized technicians. The unit is in good working condition as per factory standards. The American Standard personnel have already visited the installation location and concluded that the furnace is in a good working condition and the customer's house requires proper insulation. The cold air is leaking from all over the house due to improper insulation and the gaps underneath doors. Since we value our customer's concerns, we have sent numerous service calls as per customer's request free of charge and have gone beyond our service commitments to address all of his concerns. Please be advised that proper thermal house insulation will help you not only stabilize your house's climate but also reduces your energy consumption rate by almost 30%. Please refer to the following link for more information on thermal insulation. http://www.gharexpert.com/articles/Finishing-1607/Thermal-Insulation-Home_0.aspx

Private User
1 review ,
10/10

Tankless Boiler

Great product, Great service. David did the installation at our house and we were very happy with his work. Unlike most contractors, he cleaned up after his work. Happy with the service and will give them referal.

Approximate cost of services:
$4,000.00
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sam in North york
sam in North york
1 review Toronto, ON
0/10

tankless & furnace & a/c

ontario energy source install furnace and a/c and tankless
and furnace doesn't work and tankless leaking but i called them they said you have to pay and i have wrriting 10 years laber warranty but they say you have to pay so i will take them to court

Approximate cost of services:
$7,000.00
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Company Response

To all readers,
We have investigated this complain on September 17, 2010 and no records of this customer has been found. The Navien Tankless Water Heater in the attached picture is a CR model and based on our records we have never installed a Navien CR model. The CR models have been discontinued due to many technical reasons and we have never carried these models.
Our service records also indicate no evidence of this customer, therefore this is an invalid review and is perhaps posted by a competitor to mislead potential clients.
In future if you are experiencing any technical difficulties you may contact us at 1-800-269-6147 Ext2 and speak with one of our service advisers 24 hours a day and 7 days a week and we would be more than happy to help you out.

Mark in Mississauga
Mark in Mississauga
1 review Mississauga, ON
9/10

New furnace and A/C installation

I have a semi detached house and it was a challenge to get my new furnace and A/C installed with the required venting.

Norman did not give up to find a solution.

Ray the installer did a fine job and was happy and satisfied with the explanations of the work.

System has been in a few weeks now and my house is nice and comfortable.

I would recommend.

Approximate cost of services:
$6,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ontario Energy Source

Ontario Energy Source specializes on importing leading edge HVAC equipments from all around the world. It is our commitment to provide our clients with the highest quality of equipment and service. Our energy advisors are trained and tested on ways they could decrease our customer's energy consumption rates therefore saving ...
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