Waterproof Masters & Associates

We chose Waterproof Masters to repair a foundational crack which was causing leaking into our (thankfully) unfinished basement after heavy rains. The work was just done yesterday, so I cannot truthfully comment on whether the problem has been solved (need to wait for another heavy rain -- but based on the work that was done, I am confident the problem has been fixed). However, the service level from estimate to job completion was phenomenal. We chose Waterproof Masters based on the comments in HomeStars and their good rating with the Better Business Bureau, as well as the glowing comments from some of the references that John provided. The guys showed up on time, were extremely professional and careful while they were doing the work, and did such a great clean-up that truthfully you couldn't even tell that any work had been done. They hosed down the driveway, cleaned up all the dirt, and left the work area spotless. Caylin (?) -- the lady in the office, was also wonderful to deal with -- and very patient with me despite me calling her several times to clarify details about the job. My husband and I have done major renovations in our home, and have had our share of both excellent and shoddy tradespeople. John and Waterproof Masters are one of the good ones!

I researched a lot of companies to fix our leak and was quoted by 3 of them, on which Waterproof Masters. Of the other quotes, John offered the most information, the most options and a complete detail of their process of repair, the steps they take and the warranty.

John seemed to care about the end result, our satisfaction and the quality of the job done. This level of concern was a major factor in my decision to hire him. His price was extremely reasonable for what had to be done. He went over and above to make sure we were happy with the intricacies of the job.

There process is heads and shoulders above the competition and John’s interactions and pricing sealed the deal and the crack in our basement.

I would highly suggest you call him if you are getting multiple quote after you have spoken to anyone else. You will truly appreciate Waterproof Masters.

Thanks for doing all your team did.

From the day I met John for a quote his honesty remained through out the work performed by his guys. Also Cyril comes in with great leadership on the team. My extended thanks to the whole team at Waterproof Masters. Will recommend to anyone ! Thanks Guys.

I have worked with many sub-contractors over the years and you are always nervous getting into a significant arrangement with someone you don't know. We decided to select Waterproof Masters for our basement issue and wanted to be sure the issue would go away forever. John and his team did a great job for us - they showed up on time, competed the job in less than a week, and met all the promises they made during the sales pitch. I was quite impressed at their professionalism, honesty and doing the right thing for their customer. These guys are to Waterproofing as Mercedes is to cars!

The Basement Waterproofing team did an outstanding job for us. Were the best of three quotes, were able to do the work quickly and professionally. Left our yard clean and neat. Happy to recommend and would use again.

As a real estate agent, I first recommended Waterproof Masters to a client selling their home who had a significant basement foundation leak. Waterproof Masters was able to repair the leak in a day without any exterior digging and the house passed the buyer's home inspection with flying colours. To top it off, Waterproof Masters did that first project for half the price of any other company that quoted the job. Now I recommend Waterproof Masters to all my clients and to all my professional associates. I consider them the best in the business.

Steve Jay, Royal lePage Realty Plus