- Approximate cost of services:
- $1,100.00
- Company Response
Thank you - we are very happy that you were pleased with your move. Thanks for taking the time to write a review!
Thank you - we are very happy that you were pleased with your move. Thanks for taking the time to write a review!
Nicola, thank you for taking the time to write a review. Your kind words are greatly appreciated and we will pass along your feedback to your crew (Suresh, Jesse and Clayton).
Thanks again!
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I just wanted to take a chance to clear a few things up with 'Bruce' from Etobicoke. We are sorry you were not happy with your moving experience with Firemen Movers. You mentioned that our truck is not big enough. We sent you a 28' moving truck which is the biggest straight truck on the road. It is a full sized moving truck and it is fully equipped with all of the latest moving equipment required for any small or large size move. I did the quote for your move myself and it was explained that a second trip may be necessary, due to your contents load, as your new home is close by to your old home. On the day of the move our Crew Chief called and said it all wouldn't go in one load, close but not quite. At that time I said I would bring out the 16' truck to finish it off in a timely matter, at NO cost to the client, which I did. When I did the in-home estimate I told 'Bruce' that I estimated the job would take around 8 hours of work time plus we would have to add 1 hour of travel time. The travel time allows us to pay our guys to get to his place in the morning and back to our shop when they are done. We have to pay them for this time and it was clearly communicated to the client. It is also an industry standard. The actual move ended up taking 9.25 hours, partly due to the fact that there was a large snow storm on the day of this client's move. As for rounding up, we charge in increments of 15 minutes so I am not sure how this equates to rounding up. Also, our movers do need to stop for lunch between the origin and the destination as they do not take breaks while at our clients homes. Lastly, if our clients ever have any issues with damage, and unfortunately it does sometimes happen, we at Firemen Movers will always work with them to make sure that repairs are done and everyone walks away feeling like they have been treated fairly. This is always our goal. No damage issues were brought forward to us by 'Bruce'. We do thank you for your feedback as we are always striving to improve our service and we can only do that by listening to our clients.
Lorne Babiuk, Firemen Movers.
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Hi Mary! We are glad you were happy with our service! If there is anything we can do for you in the future please don't hesitate to ask. Thanks again!
Thanks so much Sue! We really appreciate it!
I'm glad that we were able to bring some fun to your moving day! Enjoy your new place and thanks!
Thanks Ross for trusting us, REALLY trusting us, with your posessions and your move. It was a first for us and we are glad you are pleased with our service. Enjoy your new place!