This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
Moved a bedroom set from downtown Toronto to Scarborough
Wow - well what can we say - we feel very bad about letting our client down.
My name is Scott - I am one of the owners of the company. The situation above is why we very rarely have a crew do 2 moves in a day. As it turns out our crew got behind on their first job, and even further behind when they went to the right street, but the wrong part of town.
When we arrived we had missed the elevator window, meaning we were using the elevator like everyone else - which took more time than it should have.
Seeing this review on homestars was the first I had heard about it (our customer service manager was on vacation) and I immediately called the client to express our concerns.
We have refunded our customer an amount approximately equal to what the additional charges turned out to be, and we understand that she is happy with this resolution.
Satisfied customers are our paramount concern and we are committed to delivering this consistently.
Diane;
Thank you! We at Firemen Movers truly appreciate you taking the time to write about your experience. We will also pass along your kind words to your crew as we know we're nothing without them!
Thanks again,
Doug Harper
Moved from a apartment to a house
Hi Joanne;
We at Firemen Movers are very happy that you were pleased with our service. We will pass along your feedback to Tom and Jason.
Thanks for taking the time to send in your kind words - we appreciate it!
Doug Harper
Hi Frank;
Thank you for taking the time to write about your experience with Firemen Movers. We are very happy that we were able to make your day go as smoothly as possible and that we met your expectations.
Thanks again!
Doug Harper
Lisa;
Thank you very much for taking the time to submit a review of our services! We sincerely appreciate the opportunity to be of service and wish you all the best in your new home.
Doug Harper
p.s. I will make sure Levi, Jesse and Tim receive a copy of your review as well.
household move with pick up at 2 locations and delivering to a third
Dear TCW;
We were delighted to facilitate your recent residential move. We realize that you have a choice in moving companies, and we truly appreciate your business and your kind words.
Thank you for taking time to post this review.
Doug Harper
Firemen Movers
Moved my mother into a retirement home
Bob;
We truly appreciate your repeat business and your feedback. We know how stressful an event like moving can be and we're very happy to know we were able to take some of that away for your Mom.
Again, we thank you!
Doug Harper
Dear Dana, Thank you for not only trusting us with your storage needs but also to conduct your move into your new home. Your business is very much appreciated and I'm so glad that all went well. I will pass along your feedback to our entire team. Thanks again! Janice
Lorna;
It is greatly rewarding to receive your feedback. We are happy that we were able to make things go smoothly during your move. Also we will pass along your feedback to the crew that conducted your move; as we know we're nothing without them and great clients like you!
Thanks again,
Janice Duffy