BC Wide Home Services Ltd.

Heating & Air Conditioning
Burnaby BC V5H 4T2
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HomeStars
Heating & Air Conditioning
BC Wide Home Services Ltd.
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72%

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Reviews by rating (past 12 months)

Reviews for BC Wide Home Services Ltd.

Average customer rating:
7.5 10 (39 reviews)

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Private User
Private User
Private User reviews Burnaby, BC
10/10

Heat pump Service

We had some issues with our heat pump and called BC Wide for service.
They came to our house on next day, and the technician was on time, he was very respectful and knowledgeable.
The problem was fixed quickly and very reasonable cost. I highly recommend this company .

Approximate cost of services:
$149.00
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Private User
Private User
Private User reviews Burnaby, BC
10/10

Service

I had a service the other day and it went amazingly. These two men showed up right on time and got straight to work. They worked very professionally and very clean. They made sure I understood everything thats they were doing it so there wasnt any surprises. Overall I would definitely recommend this company to anyone.

Approximate cost of services:
$149.00
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Kate from Vancouver
Kate from Vancouver
3 reviews Vancouver, BC
10/10

Replaced our aging Heat Pump with a new one

We are very happy that we found BC Wide Home Services. They did everything required to replace our old HVAC with a much better one. The whole process from first contact to installation was quick, efficient, professional, and friendly. The General Manager helped us research brands and when we decided on the specific one we wanted she sourced a supplier and sent us a very reasonable quote the very next day. I was glad they required us to have one of their technicians come to check out our former installation setup, because he discovered a couple of helpful things we needed ahead of the new installation, such as the limits of our condos current power situation and whether the existing line set could be used for the new unit or needed upgrades. He also discovered that the previous installation had not met code in terms of installing a "disconnect", so they sent their electrician to install it within days. Less than a week later, the technician returned to install the new HVAC. He did a great job, cleaned up after himself, took away all the packaging and boxes, and even took away the two units of the old HVAC for disposal.

Approximate cost of services:
$6,600.00
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Company Response

Thank you for your review Kate, it was a pleasure being of service to you.

Private User
Private User
Private User reviews Surrey, BC
10/10

Gas furnace and tankless hot water heater installations

Needed both units replaced…involved some piping work. Furnace installation had a glitch which involved a few days of very minimal heat but Yaedgar was able to resolve the problem quickly. Very good at arriving when scheduled….very courteous and careful employees. Sharon in the office couldn’t have been more pleasant and helpful.

Approximate cost of services:
$9,500.00
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Company Response

Thank you for your review, we really appreciate you taking your time to rite of your experience!

Natalia
Natalia
1 review Surrey, BC
10/10

furnce hot water tank instaii

verey professional and honest company. would recomand to anyone friends and family. they were polite hard working and professional. they price was really fair as well. technitcian Ferzad was a great guy.

Approximate cost of services:
$10,000.00
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Company Response

Thank you very much Natalia, we were pleased to be of service to you

GR
GR
0 reviews Surrey, BC
10/10

Fireplace service

I had my annual service on my fireplace today nd just wanted to comment on how pleased I am with the service. The technician was prompt and professional. The option to pay via credit card made the whole experience very pleasant. I look forward to my next service!

Approximate cost of services:
$103.00
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Company Response

Thank you for your review, we sincerely appreciate your business.

VK
VK
1 review Surrey, BC
10/10

New furnace

I recently hired BC Wide home services LTD to install a replacement for my old furnace in my home. I was very pleased with the whole experience. It is wonderful to have someone come into your home to complete a service and to feel completely comfortable. The technician Ferzad worked very hard, he was in my home for eight hours and was completely focussed on his job, troubleshooting as needed, he was very talented. I have been a customer for several years and would highly recommend BC Wide home services to all my friends and family.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for your review, we are pleased that you are happy with our service. We look forward to maintaining your new furnace!

Private User
Private User
Private User reviews Vancouver, BC
0/10

Duct cleaning

BC Wide was hired to clean our ducts. They used a long tube, which had a significant tear in it, that vented to the side of our house. We were surprised by how fast the cleaning was and questioned to make sure he got all the vents. Fast forward 3 months when we turned the system on. Well... dust and reno debris have been coming out of the ducts for weeks, covering our floors and carpet, and there’s dust everywhere. There were also numerous attempts to sell us repairs and upgrades on our heating system. When we spoke to them about it, the woman who answered the phone basically hung up on us. My husband was very respectful and calm. She literally didn’t say a word. No apology, no concern. Just OK, then click.

Approximate cost of services:
$300.00
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Company Response

Our apologies for this misunderstanding, when we spoke to your husband he said that he had hired another company to clean the vents as he was not satisfied by the work done eight months ago in October 2019. As we had booked this appointment initially for January, you where not finished renovations and moved to March , then due to the pandemic the appointment was moved at your request to June, we were surprised to hear that you had hired another firm and had no idea that you were unsatisified with the initial appointment. You can appreciate that during the time in between appointments the dust and debris would accumulate in the vents, which was the reason you had scheduled the second cleaning. We would like the opportunity to attend and address your concerns in person.

Gladys in Toronto
Gladys in Toronto
0 reviews Toronto, ON
10/10

New Furnace, tankless hot water, thermostat and gas fireplace servicing

We just had a new furnace, tankless hot water, thermostat installed and our gas fireplace cleaned and serviced by BC Wide Home Services.
We were very pleased with The two gentlemen we dealt with, Joe and Ferzad. They were very professional, answered all our questions, explained everything throughly and were very courteous, polite and excellent to deal with.
We would highly recommend this company and these two representatives to our friends and family. Thank you

Approximate cost of services:
$10,000.00
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Company Response

Thank you for your review Gladys, it was a pleasure working for you. We sincerely appreciate your business!

Suhail in Vancouver
Suhail in Vancouver
0 reviews Burnaby, BC
10/10

Furnace & Hot water tank

I have use there service for replacing gas furnace.
Excellent works on the installation and service, a professional advice and recommendations about what best for your needs.
On time with appointments and responding to calls.

Approximate cost of services:
$6,800.00
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Company Response

Thank you for your review Suhail, we sincerely appreciate you taking your time to write about your experience with our company.
We look forward to being of service again in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about BC Wide Home Services Ltd.

Since 1999, BC WIDE HOME SERVICES has operated with one goal in mind: making your home the most comfortable and energy efficient place it can be. Your furnace, boilers, hot water tank and fireplaces help regulate your house temperature and provide warm water for use. Keeping them maintained is very ...
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