Paul from The Duct Cleaning Specialists came over a month ago to clean our dryer vents. He was friendly, knowledgeable and punctual. We liked his work - so much so that we booked another appointment with him. He was to return a month later to clean all our ducts.
There have some mis-steps on the way to that later duct-cleaning which has yet to happen. There were some mis-communications. Also some missed communications as several messages I left on the company's cellphone number were not returned - Paul has indicated the messages were not received. If you decide to go with this company my suggestion is to at least follow-up any phone calls and voicemail messages with an email.
After seeing my review, Paul contacted me via this site and by telephone. He appeared willing to discuss our concerns about the missed communications and appointment, and has offered to come clean all the vents this Sat. at a discounted rate. This shows he cares about customer feedback. We look forward to seeing him this Sat. when he comes to clean all the ducts.