The Duct Cleaning Specialists

It my first experience with duct cleaning. I recently bought a very old new home and it turns out the ducts were very much in need of a good cleaning. They did a great job, very respectful of my home and my time. Everything went as Paul had estimated. He clearly takes a lot of pride in his work, and takes the time to explain things. So nice to see people who are passionate about what they do.I only wish I'd had them come to do the job sooner. The whole house just feels better.

they came to my house after i had finished renovating and i was amazed at how much dust came out of the ducts.
they were very professional and did a great job
thanks

I saw their truck at my neighbours house and thought I could give them a try. I am so happy that I did. They provide a professional and personable service and I would definitely use them again.

Part 1:

Great experience thus far. Paul is punctual, extremely knowledgeable, and very candid - something I can really appreciate. We have been debating changing the carpeting throughout the house, and wanted to (as part of the process) have the ducts professionally end-to-end cleaned. Paul came ot the rescue, and earned my respect when on-the-spot, and at my door ready to start, he offered to do just the furnace upfront, and come back after the carpet was laid for the rest of the duct cleaning. Like me, he's a believer in building relationships with clients in order to secure long-term business, and word of mouth advertising.

We are hoping that the carpets will be installed in the next 4 weeks or so, and will be able to have Paul back in to complete the rest of the work.

I'll update with my final review then, but after our first meeting, I've raised the bar for Paul, and I'm convinced that he'll supersede those expectations as well.

Part 2: Dated 7/25/2011

Beyond Excellence!!!!

I made the mistake of having both Paul's team and Reliance Home Services in the home back-to-back, each one working in/aroudn the furnce. 2-3 weeks later when the time came to call on air conditioning, it became apparent there was a problem.

Turns out someone had punctured the evaporator coil maliciously or otherwise in the plenum of the furnace. I was stuck without A/C in terrible temperatures, and the option Reliance provided was to spend $1200 on a new evaporator coil. Clearly this was frustrating beyond belief to me. I contacted the manager and 2 months later I've yet to hear back. While I don't think Paul's team had any guilt in the matter, he knew the situation for unfair all around, and assumed 100% ownership in finding a solution.

Paul reached out a longtime friend in the commercial A/C servicing industry who operates his own company, and within 24 hours a team was onsite repairing the coil at no expense to me. Reliance was unwilling to even provide a repair quote, they only wanted replacement business. After 2 hours of work, the team completed the repair to my satisfaction, and provided me with lifetime warranty on their repair work. I've never seen a bill or invoice related to this, and as a result, Paul has not only won my continued business, but my respect.

Needless to say I will cancelling my maintenance contract with Reliance as soon as I find a suitable replacement. I felt it only fair to share my story so that anyone willing to invest the time in researching a trustworthy, reliable professional in this industry can find Paul, as he's truly deserving of all of the success that I wish him.

Oh, and a final point, the job done was flawless, but what did you really expect.....

Thanks a million Paul, we're keeping cool, and I know that the air we're breathing is a little cleaner thanks to you.

Marco Pizzolo

Marco Pizzolo

The Duct Cleaning Specialists just completed the cleaning and samitizing of our home's ducts. Their work was very professional and efficient. They arrived on time and completed the work in the time that they estimated. Their work was very neat and just a breeze for me. The employees were very personable. I have already recommended them to my neighbour!

What a great crew. They came on-time and did the work as they said they would do and on budget. I definitely will use them in the future and recommend them for duct cleaning.

The professionalism, patience and honesty demonstrated by Paul was outstanding. He explained the entire process and made sure I was happy with the results. They went above and beyond and I would recommend this Company to anyone who needs peace of mind and guranteed satisfaction.

I am deducting a * for the price but these guys did a good job. They came in and told me that they cannot clean the Vents because of the furnace type - Its a high efficiency furnace and they did not want to take a chance.

They came in and added vents to the furnace exhaust as the installer had not made it serviceable.

Overall they were very professional, cleaned up after the job and arrived on a weekend (the easter weekend!) because they agreed on Phone!

We were very pleased with the job done by the Duct Cleaning Specialists. We found the company on Homestars, and when I called Paul he was able to give me a very clear sense of what the process would involve and how much it would cost. We were able to make an appointment for a few days later. Paul and his associate, Steve, turned up on time and worked quickly and professionally during the entire job. They took great care to keep an eye on our cats and left the house as neat and tidy as they had found it. Our ducts had been cleaned before we bought the house, in theory, but they had been badly neglected, and the amount of detritus Paul and Steve removed was truly astonishing. They also cleaned our dryer vent and our downstairs bathroom fan for free. Paul also made sure to point out to us a couple of problems with our furnace and hot water heater (one quite serious), which we would never have known about otherwise.

In short, it was a wonderful experience working with them from start to finish, and I would not hesitate to recommend them to our friends.

It was an absolute pleasure working with Paul and The Duct Cleaning Specialists team. Professional, courteous and knowledgeable, they kept us involved throughout the entire process and kept the disruption to our practice minimal.

While the job turned out to be more involved than either party had predicted, Paul and his associate dilligently repaired the poor and potentially dangerous workmanship of the previous contractor.

I would absolutely refer The Duct Cleaning Specialists to anyone and everyone. I received an educational breakdown of their process as well as quality work - for which we are happy to maintain a working relationship with Paul and his team.