The Duct Cleaning Specialists

We moved into a townhouse in September, did some renos, and wanted to be sure the ducts were clean before turning on the furnace. I checked out a lot of companies, and then called Paul. I was impressed by his reviews here on Homestars, and also by the certifications he has. One other thing I liked was his participation in charity events, offering a discount for people who made donations, which seemed like a win-win to me.

I think I’d explained that we could not have heavy equipment brought directly in front of the house since the ‘laneway’ is over water pipes. He said they had a portable unit which could be used, but that might have gotten lost in translation at some point. The crew that showed up needed their truck, so they left. I was upset since I’d stayed home for the appointment, and also concerned since cold weather was around the corner.

However, Paul got Steve over that same day with the portable unit, which was great. The equipment was most impressive, and Steve lugged everything up the lane from his truck parked at the curb.

Steve did a great job. Our previous house had a boiler system, so we knew nothing about ducts. Steve was very thorough, explaining everything as he went, and quite helpful as well. He even offered to move anything that needed moving, since we still had a lot of unpacked boxes in the way of vents etc.

Even better, he cleaned our powder room vent fan. It used to sound like a 747 was landing, and we had not even realized that a cleaning would help it. Additionally, we were very happy to learn about the various vent filters, and glad that Steve had some on his truck.

Steve showed me the amount of dirt that came out of the ductwork, and which in fact seemed to keep coming, so my husband and I are relieved we won’t be breathing that. We both feel that we received excellent service, and good value for money.

While I had sent a note to Paul commending Steve’s work, I had promised myself I would post a review on Homestars, so finally am doing so even though it’s been a number of months. I dug out the bill, so can confirm the cost was just under $250.

In booking, we’d anticipated paying $330 for “the full monty” as Paul put it. However, he said if it turned out that was not required, the bill would be adjusted downward accordingly, and it was. That was the ‘cherry on the top’ of everything else. I was so amazed I forgot about the discount he’d offered for a Variety Village donation, and then said that’s exactly what I wanted to do – forget about subtracting it – since it’s a cause I’d support anyway. and the service was worth it.

Mark & Steve simply awesome..I am particular about who does work in my home and hands down i would have them back again and again. Pleasant, customer focused and showed real care in my home which is important to me. They did a thorough job answering questions in whatever detail i needed. Thanks guys, we will be seeing you again for sure.

Outstanding Work. Their office called a day before to confirm the appointment. Matt and his partner showed up right on schedule at 9:00AM. Went through the whole process prior to starting.Very polite and courteous. Provided pictures throughout the process - before and after shots. Could not believe the difference! Had issues with our new furnace due to the buildup of debris in the ductwork. Amazing what a difference it has made. When they left you would never know they where there. Very clean and professional. Would highly recommend this company - Great work guys! Thank you.

Mark and Steve went above and beyond what you expect from a professional. They showed me every vent and problem area, cleaned and disinfected with natural products (important for people with kids or common sense) and were very careful and respectful of our house and the mess. Mariela, their receptionist, was great at booking us in promptly with plenty of time options for our convenience. Paul called us in the evening to make sure we were satisfied with the service. At the end both Steve and Mark asked me about how they could do their job better and if there is any aspect they could improve on. Overall the best company I have seen yet. I look forward to recommending them to our friends and calling them back to clean our dryer vents and our ducts at more regular intervals.

We just had our basement finished this summer, and we assumed our ducts would be full of debris. I heard wonderful things about The Duct Cleaning Specialists, so I made an appointment. From the very beginning, they were easy to work with, professional and all-around awesome!
But it gets better!
The two duct specialists (Paul & Jonathan) arrived at my place right on time. They went to inspect the furnace and came back upstairs pretty quickly. They asked if I wanted the good news or bad news first. The 'bad' news was that the system was actually really clean - they didn't feel I needed any duct cleaning at all.
I was blown away.
They could've easily done the job. They could've charged me the initial quote. Even though it wasn't needed, how would I have known any different?
Instead, they were totally honest. They charged me for a visit (a service charge) and (again, because they're fantastic) they cleaned all the registers, my furnace filter, the humidifier...etc.
I was sooooo impressed.
When we DO need our ducts cleaned, or any other service on our HVAC system, you'd better believe I'll be calling these guys. This is how you run a business! Ten stars all the way.

Invoice A1097

We are very happy with the services provided by Mark. He explained how things work with the cleaning process and did an awesome job. He even fixed the things that weren't not done properly.

Paul also went an extra step to solve the question we have. I would highly recommend them!

Very fast and efficient team. The work team was very clean and efficient. They showed me pictures of the ducts as well. I am very satisfied and will recommend this company to my friends.

Thank you for the great job. We called last week to schedule duct cleaning in our house. The company rep called as back the same day. It was scheduled for Monday at 9:00AM. The team, Matt and Ryan, was a little late (about 30 min), but called at 8:50 and let us know about it. It’s really appreciated. When they came, everything was done perfect – answered our questions, did all work very effectively. They were accurate and considerate about our freshly painted walls. Another plus – price is what is on the web (no unexpected charges). Great. Would definitely recommend. Thank you, Irina and Mikhail.

While cleaning my ducts in my home Nicholas took the time to explain the entire process. In addition, his crew paid special attention to make sure that they didn't damage the house. Overall, "The Duct Cleaning Specialists" are a very reliable and trustworthy company with no additional charges attached to their work!

My wife and I are just wrapped up our Flooring reno and figured now would be a good time to get the ducts cleaned. So I went to home star, clicked on Paul's company, checked his HomeStars rating on here and saw all the positive reviews. One voicemail, which was responded and we set a date. They showed up right on the interval of time that was given, explained the process, covered all flooring vents that needed to be, had the job completed in a little under 2 hours. Ducts are clean . Hiring people to perform work on your house is always a risk but this paid off with “the Duct Cleaning” was quite simply painless. Polite, professional, thorough and conscientious were Adrian and Ryan....I highly recommend them.
PS. Would have liked the Crew to have had washable Furnace Filters with them like the last guy provided a new one for me, but ah !

Rgds,
Renne.K