We called Duct Cleaning Specialists after reading such great reviews here on Home Stars. They were able to give us an appointment in a very short turn around time which was great as we wanted to get it done sooner than later. We discussed options on the phone and when they arrived on time, Paul had a look at the furnace and because it was brand new, determined it didn't need cleaning. He then decided I needed a basic cleaning of the vents and air return which cut the cost down to more than half of what I thought I'd be paying, He could have easily pretended the whole system needed a thorough cleaning, but instead was honest about it which was appreciated. After the work was done, he showed me before and after pictures proving that the air return had been cleaned and that there was a significant difference. Now the house feels much cleaner and doesn't get as dusty as it used to. Overall, they were very friendly and comprehensive and also threw in some filters for the vents and air return at no extra cost. They also provided me with a gift certificate from Tim Hortons which was just a nice added touch. I would definitely hire these guys again and highly recommended them.
- Approximate cost of services:
- $90.00
- Company Response
Hi Sharon. It was a pleasure meeting you. Thanks for the feedback. Being honest about the condition and requirements of your system is very important to us. You hire us because we are the professionals and you trust us to do what's required. We really don't know until we get out to a house what were dealing with, so as you said, we could have told you otherwise, but being truthful is just how we like to operate. If it needs to be done, lets do it, but do it properly, if not, touch up a few things, and let you know what steps to take moving forward to maintain your system. If there is anything you need, feel free to contact me and I'd be more than happy to help out. Hope you enjoyed your coffee & donuts :) Thanks again for your business, it is greatly appreciated. All the best, Paul