Mr. Rooter Plumbing of Edmonton

Kyle Boddy was professional on time, worked until work was completed. Gave me options. Thanks

We had a problem with our kitchen sink in the evening. We called Mr. Rooter as they advertised 24 hour service and we had used their service tin the past to clean out plugged drains.
The company was helpful in setting up an appointment for the next day in the afternoon to fit our schedule. We got a call in the morning to tell us they could come earlier when we were available.
Brendan arrived right on time. He detected the problem immediately and was able to fix the situation quickly. He was professional, friendly, knowledgeable and skilled.
We are very happy with the service provided and will continue to use this company in the future.

Last week I had a tech come look at my slow-draining kitchen sinks and wet bar sink. He did a cleaning of the lines and told me everything was draining well. I took his word for it but figured that night I would test them anyway (only a few hours after he left). One kitchen sink and bar sink drained in seconds. However, my other kitchen sink took over 10 minutes to fully drain.

***Edit: Spoke to the office to discuss this job. Apparently a communication issue resulted in the tech understanding I didnt need the basement kitchen sink branch cleaned out and therefore it didnt get done.

We hired Mr. Rooter for $450 to scope the sewer line and provide recommendations for a root problem. I did appreciate the technician including me in the scoping and explaining what he was seeing and I did receive a copy of the video. They recommended a sewer lining and quoted us more than $12K and said they would deduct the cost of the scoping if we went with them.
Decided to shop around and we were immediately able to find another company to come in, scope the line (at no cost) clear the existing roots to prevent further backup in the two weeks before they could do the job AND do the job for a total of $6K. Does pay to shop around.

The service I received from Mr. Rooter and Ryan was accommodating and professional. Ryan was very courteous, knowledgeable and efficient. He was more than willing to address other plumbing concerns, and to provide options and estimates. He was careful to explain the steps he would take to make the repair, and to answer questions. Ryan demonstrated enthusiasm for his work, and a commitment to completing the task with excellence. He provided for maintenance, and he was very careful to tidy the work area.

Thank you!

Ryan came in and was professional and very respectful of our house and ourselves. He got right to work and within the hour our issue was fixed. Can't sing his praises loud enough. Highly recommend Mr. Rooter!!!!!!

Work was done well but price is high compared to other companies.
Technician arrived on time, client was contacted accordingly.

Very informative and explained to me
Everything before doing. Fast and efficient.
Gave hints how to avoid the problem afIn

Ty will continue to be called to our home when we need a plumber because he knows exactly what he is doing and confidently does it very well. He is also a good communicator/listener and goes the extra mile with additional information. His advice about our pending shower stall installation was very important to know. Ty is competent and freely shares his knowledge with his customers, we were fortunate to meet him through Mr. Rooter!

Main plugged at 10pm. Left message. Return call at 730am. Unplugged at 9am. Pressure hosed roots at 10 am with second truck. Camera on all work showed roots at every 4 feet and fully clean after. They did the job fast and well and provided verbal estimate for fiberglass cured lining. 18k with weeping gate and back flow installed. Very efficient.