Red Robin Masonry

We actually had this fireplace done in Feb 2014 and while reviewing another contractor, I realized I've never written a review on Red Robin and I've used them twice! Dave and Mike are awesome and after using them for a basement floor slab at our old house, we thought to contact them to redo our fireplace.

We converted an old wood-buring, granite stone fireplace to gas and wanted to redo the stone in something more contemporary. I knew I did not want veneer and they were so helpful pointing me in the right direction for real stone. We went with Masonal Stone (dover white) and decided to reuse the existing limestone hearth slab.

We handled the demo of the old fireplace ourselves. The mason ( I forget his name) that Red Robin sent was absolutely lovely and you could tell from watching him work that there is a high level of skill involved with real stone...it all has to be cut, chiselled and layed by hand. And I wanted a specific pattern/style to the stone.

Because of the time it takes to work the stone and lay it, things were done on different days and there were differing tones of mortar. Mike was very reassuring that there was a solution and was here quickly to even out the colouring. As you can see from the photo, the end result is stunning and timeless.

We have been so happy with Red Robin and crew every time we've used them and wouldn't hesitate again in the future. They are now my go-to for any masonry type work.

Before we moved into our new home last November, the insurance company told us we needed to repair some brickwork on the side of our house. I called a few different companies, but I liked the more personal attention the Red Robin seemed to provide. They scheduled the job as quickly as possible, and the workers even came on a Sunday. Unfortunately, I think the workers weren't really happy about working on a Sunday, so the job wasn't done as well as I'd expected. I sent photos to the manger and owner, and within a few hours they replied, apologized, and rescheduled the work. The new job was done immediately and extremely well. So while I was a little disappointed with the initial work, their response was stellar. Even the insurance agent, when he came to reinspect, commented on how good the work looked.

This is the second time we have used Red Robin Masonry. We are extremely happy with the both the service and quality of work from this company, as well as the competitive pricing. All parts of the job (from quotation to the job itself) were punctual, professional and a clean work site was kept. Would not hesitate to use Red Robin Masonry in the future!

Red Robin did several small jobs for us. They took down, dug and poured a foundation and rebuilt our porch brick pillar up to original height of about 6 feet. It looks great and cleared permit inspection. The tuck pointing on the foundation was thorough and also looks good. The repair in the basement was completed on a separate day at our convenience as we had other work to do before they could come. All the work is very neat and the crew were friendly. They cleaned the sites well after the work was done. We still need our front wall tuck pointed, so I will use Red Robin Masonry again. THANKS!

We had a leak in our attic which turned out to be a chimney problem. Red Robin came in and replaced the chimney and did a beautiful job (unlike some rebuilds, this was pristine!), About 6 months later, our outside window sill broke off and they came in with in with little lead time to replace it in the middle of winter. Again an exceptional job. Finally after many years of living with wasps finding homes in our brick grouting, and only after a month or so after the sill, I had them point tuck the entire house and replace other sills. Awesome! Fast, clean, respectful and great work.
One note: when the chimney was replaced a piece of cement fell down into the chimney that stopped the damper from opening. No body was aware that this happened and it was almost a year when it was noticed. With a simple call, they came in immediately and fixed the problem...no questions, no cost to us and with a genuine concern that it happened at all. GREAT customer service.

Thanks Red Robin

dw

Project 1 - Tuckpointing/Parging - 2015 Dave and his crew were wonderful to deal with and the work was great. We had a minor issue with a very small part of the work due to weather and Dave was extremely responsive in addressing our concerns. His crew arrived promptly to fix it and we couldn't be happier.

Project 2 - Interlock Pathway - 2016 I called Red Robin later to come to my rescue and "fix" an interlocking stone pathway job that another company couldn't finish. Dave and his team were quick to respond and the pathway looks amazing! What I love about Red Robin is the pride and care their team has for a job well done and the results show in their workmanship!

We would definitely recommend Red Robin!

Had to have a bit of parging and masonry work done. Called Red Robin. They provided a quote and followed up. We decided to defer the work until spring, it was about 6 months. They arrived as scheduled, completed the work and left a clean job site. The trades people who attended were polite and pleasant. We would call this company again.

The beginning:
Right from the get go our experience with Red Robin Masonry was top notch. This project was the first for my wife and I on our first home so we got several quotes (probably a few too many). When John (I think his name was) showed up for the quote he was very helpful in explaining the damage, the causes, the consequences of neglecting it further, the process of repairing it and our options to do so. And best of all Red Robin's quote was competitive.

The job:
We needed to replace 100 bricks on one wall and maybe 10 on another that had deteriorated do to weather/water damage. We also wanted to do a coverup/patch job on the threshold of our walk-out sliding door (John did explain that the threshold would only be a temporary fix. We plan to do a full repair when the door is replaced).

The Work:
Wow. It's perfect! I don't know what else to say. Dave (owner operator) and two of his employees showed up on time on the day of. They ran through the job with me before I left for work. Once again explaining everything. I forget the employees names but they were both amazing! They were friendly and didn't get annoyed when I wanted to watch them work and ask a ton of questions. All around nice guys.

Payment:
I tried to pay Dave at the end of the day. He laughed and said "You haven't even seen the work yet. Give it a couple days. If you're happy with the work give me a call and we'll arrange payment." I called him the next night and paid over the phone. I firmly believe that you get what you pay for. I am completely satisfied with Red Robin Masonry as a company and would use them again. I have actually recommended them to several people who have used them for small and large jobs and each of them were very satisfied as well.

Thank you John, Dave and the Team at Red Robin.

I have attached a before and after photo of the one wall...

They were on time on the scheduled date, and finished the job within the scheduled time, also the quality if work was great, would definitely recommend.
Ability to pay through credit card is a great advantage

We are very pleased with the parging work. The price was fair, and the work was done efficiently, cleanly and within the time frame they mentioned. Along being skilled at what they do, the crew were also punctual, polite, down to earth and easy to talk to. I highly recommend them.