Red Robin Masonry

Masonry & Bricklaying
Toronto ON M8V 2L7
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Reviews for Red Robin Masonry

Average customer rating:
9.8 10 (540 reviews)

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Jane B in North York
Jane B in North York
0 reviews Toronto, ON
10/10

Front patio and steps replacement

Red Robin Masonry were a pleasure to deal with from start to finish. The work was of a high quality. The onsite team were friendly, courteous and accommodating. They showed up promptly every day and completed the work in the time frame we were given at the start of the job despite a fair few rain days. Of particular note was the quality and timeliness of communication from the office and management. Always quick to respond to queries and keeping us informed throughout the process.

Approximate cost of services:
$17,000.00
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Company Response

Hi Jane,
Thank you so much for taking the time in writing us a review. I am delighted to hear you are so pleased with the work. I cant wait to pass along the kind words to the rest of the team. Thank you once again and please do not hesitate in contacting us for any future masonry needs.
Best,
Anna

Private User
Private User
Private User reviews Toronto, ON
1/10

Tuckpointing Work

We had a very disappointing experience with Red Robin, after calling them to come in and do some tuckpointing on our older brick semi. The estimate was reasonable, but you get what you pay for. The work was messy, sub par, looked horrible, and wouldn't last through a winter. Instead of grinding out old/cracked tuckpointing, they often just slapped new grout on top of it. For the larger structural cracks, they had to redo it 3 times because of the extremely poor work - often blaming the inexperience of the crew before them. That is not acceptable, and very unprofessional. I expected more, and so should you!

Approximate cost of services:
$1,100.00
1 of 1 people found this review helpful.
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Company Response

Hi,
I’m racking my brain trying to figure out what job this is. We take any complaint or concern very, very seriously. If a touch up or repair is ever needed for a jobsite, it is our protocol to send the same mason and crew to return so they know the reason for the mistake. We rectify the situation with the manager to make sure it’s done correctly and to make sure we learn from it. We also do the repair immediately after we know of the issue. We also make sure that no invoice is ever paid unless the customer is completely satisfied so I don’t know how this could’ve happened. Lastly, I take pride in the fact that we have a very ‘tight’, close team that all respect one another. It would be very rare for anyone on our team to speak badly of another teammate if such an issue every did arise. If I am missing something, please call me on my cell phone at 647-206-0458 as I would like to speak to you.

Private User
Private User
Private User reviews Toronto, ON
10/10

Parging

This winter was particularly bad on the old parging along the side of the house, so I called Red Robin. I couldn't be happier with the work they did. Things look great. Highly recommended.

Approximate cost of services:
$3,800.00
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Company Response

Thank you for taking the time in writing a review. Hearing how happy you are with the work is music to my ears. I will pass along the praise to the team. Many thanks and best, Anna

Kate from East York
Kate from East York
3 reviews Toronto, ON
10/10

Great work, competitive price

These guys were professional, friendly and great to work with. They did tuck pointing over my whole semi, and did a very nice job. Wouldn’t hesitate to recommend. Also well priced.

Approximate cost of services:
$2,000.00
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Company Response

Hi Kate,
Thank you so much for this great review. It was a pleasure working for you - please do not hesitate in contacting us if you require work in the future. Thanks again!
Best,
Anna

Kate in Toronto
Kate in Toronto
2 reviews Toronto, ON
10/10

Great Job Done!

My husband and I are totally satisfied with the work done by RedRobin Masonry. From John, who came to quote and assess the problem, to Dave, who patiently scheduled and rescheduled our job for us, to Anna in the office, to Jason and Jake, who were so hardworking, conscientious, professional and just plain nice guys who did a great job - everyone we dealt with at RedRobin was a pleasure to deal with. The job was done perfectly, on budget, cleaned up. Absolutely no complaints. If only all companies had this sort of integrity and work ethic maintaining and repairing a home in Toronto would be so much easier. Thank you, RedRobin!

Approximate cost of services:
$2,700.00
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Company Response

Hi Kate,
Thank you so much for taking the time in writing us this incredible review. I am absolutely thrilled to hear how pleased you are with the estimate, work and team (and I cannot wait to pass along the praise)! It was a pleasure working for you. Take care and all the best, Anna

W U.
W U.
5 reviews Mississauga, ON
10/10

An exceptional chimney rebuild

Red Robin just completed a fantastic job repairing and rebuilding our chimney. It was true professionalism from quote to completion. Thanks to John and Dave who were always prompt to respond to any question or request. The crew’s workmanship looks exceptional and special thanks to Ivan. He went beyond his prescribed duties when he willingly completed a task as a personal favour to me! The site cleanup was great.
I highly recommend Red Robin Masonry and would
not hesitate to hire for future masonry work.
W Unruh Mississauga

Approximate cost of services:
$10,000.00
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Company Response

Thank you for taking the time in writing a review, Wayne. It was an absolute pleasure working for you. All the best, Anna

Benjamin in Old Toronto
Benjamin in Old Toronto
2 reviews Toronto, ON
10/10

New front steps

Our stairs were falling apart. After several attempts to repair, we were referred to Red Robin by another trusted General Contractor .

John was prompt to respond to me, showed up EXACTLY when he said he would to evaluate and provide an estimate. The work started almost EXACTLY when they said it would and was completed exactly when they said it would.

On time, on budget, on schedule...what more could you ask for?

Approximate cost of services:
$10,000.00
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Company Response

Hi Benjamin,
Thank you so much for this amazing review. Simply music to my ears hearing you were not only pleased with the work but completely satisfied with our customer service as well. Can't wait to pass along the praise to John, the crew and the rest of the team. It was a pleasure working for you Benjamin and please do not hesitate in contacting us again! Hope you have an incredible long weekend and all the best, Anna

Brian in Toronto
Brian in Toronto
1 review Ottawa, ON
10/10

Window sill and front porch required to be fixed

My wife and I, had shopped around and received a number of quotes. We were impressed at the very beginning with the professionalism and how the rep articulated what the process would look like and what was required, to rectify the problem we had to fix. It definitely made our decision very easy in terms of why to use Red Robin.
The follow up was consistent from the get go and was truly appreciated, as we were kept in the loop from the initial agreement to move forward to have Red Robin, recitfy our house issues.
We would definitely recommend Red Robin in a heartbeat and not hesitate for a second, to use their services in the future.

Approximate cost of services:
$4,633.00
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Company Response

Hi Brian,
Thank you for leaving us a review. It means a lot to us knowing you received quotes from other companies and in the end, decided to go ahead with us. Super pleased to hear you were happy with our customer service and work. Thank you once again for your business and hope you have a fantastic 2019. Best, Anna

SRH
SRH
10 reviews Toronto, ON
10/10

Quotation Request

We had an inquiry to estimate the cost some structural work around the house. While we ultimately decided to not proceed with this work, Red Robin's team was very professional in providing us with immediate feedback, a competitive quotation, and recommendations. Thank you Red Robin Team.

Approximate cost of services:
$1,200.00
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Company Response

Thank you so much for your wonderful review. We pride ourselves on customer satisfaction and appreciate the opportunity to quote on your business. We hope you keep us in mind when ready to proceed with the work.
Best and safe travels, Anna

Hanndyy
Hanndyy
6 reviews Toronto, ON
9/10

Brick cut out for Patio slider and closing up existing window

Worked with Red Robin to have a large cut out made to the back exterior wall to allow for a paito slider put in. Also, expanded the opening of another window and fully closed in a different window.

Jessie was assigned to our project and he was GREAT!!

I took off a point as the RR clean up crew broke a planter when packing up. RR was able to cover the replacement cost.

Approximate cost of services:
$0.00
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Company Response

Hi Hanndyy,
Thank you for your kind words - I cant wait to pass along the comments to Jesse! He will be thrilled to hear it! Terribly sorry again for the broken plantar - we hope you can forgive us and keep us in mind for any future masonry needs. Happy Holidays and all the best, Anna

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Red Robin Masonry

Masonry & Bricklaying, Chimney Build & Repair, Tuck Pointing

Red Robin Masonry is a division of Red Robin Home Solutions Corp. We are a general contracting company that specializes in masonry repair and new build( additions, custom homes, re-facing). Whether you need tuck pointing, chimney repair, a new opening, parging, brick replacement or new masonry services entirely..... Red Robin Home Masonry will provide you service with the utmost professionalism and quality.

CATEGORIES
Masonry & Bricklaying, Chimney Build & Repair, Tuck Pointing, and Concrete Contractors
SERVICES
Masonry and Bricklaying, Block, Concrete, Chimney Repair, Chimney Rebuild, Chimney Restoration, Tuck Pointing, Spot Pointing, Brickwork, Brick Repair, Brick Replacement, Parging, Waterproofing, Foundation Repair, Concrete, Steps, Patios, Walkways, Flagstone, Cultured Stone, Natural Stone, Window and Door Openings, Bricking Up Window and Door Openings, Retaining Walls, Foundation Repair, Window Sill Replacement, Brick Arches, House and Porch Pillers
SPECIALITIES
Masonry and Bricklaying, Block, Concrete, Chimney Repair, Chimney Rebuild, Chimney Restoration, Tuck Pointing, Spot Pointing, Brickwork, Brick Repair, Brick Replacement, Parging, Waterproofing, Foundation Repair, Mortar Repair, Steps, Patios, Walkways, Flagstone, Cultured Stone, Natural Stone, Window and Door Openings, Bricking Up Window and Door Openings, Retaining Walls, Foundation Repair, Window Sill Replacement, Brick Arches, House and Porch Pillers, Fireplace
WEBSITE
https://www.redrobinmasonry.com
YEAR ESTABLISHED
2007
RETURN POLICY
Cheque and Cash
PAYMENT METHOD
Cheque, Credit Card, Cash, E-transfer
MEMBERSHIPS
BILD, Renomark
LIABILITY INSURANCE
Yes
DIPLOMAS
Level 1, 2, 3 and Red Seal in Masonry
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.