We had a very disappointing experience with Red Robin, after calling them to come in and do some tuckpointing on our older brick semi. The estimate was reasonable, but you get what you pay for. The work was messy, sub par, looked horrible, and wouldn't last through a winter. Instead of grinding out old/cracked tuckpointing, they often just slapped new grout on top of it. For the larger structural cracks, they had to redo it 3 times because of the extremely poor work - often blaming the inexperience of the crew before them. That is not acceptable, and very unprofessional. I expected more, and so should you!
- Approximate cost of services:
- $1,100.00
- Company Response
Hi,
I’m racking my brain trying to figure out what job this is. We take any complaint or concern very, very seriously. If a touch up or repair is ever needed for a jobsite, it is our protocol to send the same mason and crew to return so they know the reason for the mistake. We rectify the situation with the manager to make sure it’s done correctly and to make sure we learn from it. We also do the repair immediately after we know of the issue. We also make sure that no invoice is ever paid unless the customer is completely satisfied so I don’t know how this could’ve happened. Lastly, I take pride in the fact that we have a very ‘tight’, close team that all respect one another. It would be very rare for anyone on our team to speak badly of another teammate if such an issue every did arise. If I am missing something, please call me on my cell phone at 647-206-0458 as I would like to speak to you.