On Wall Solutions

OnWall did my garage floor and it looked beautiful for the first year then two small chips came away from the floor. I wasn't worried because they guarantee their work. I called several times no returned call. I sent them pictures of the problem and no response.
I can't deal with these people if they don't even have the curtesy to return my calls. I finally gave up.
STAY AWAY FROM ONWALL Solutions

We had our garage floors done and Ron and Gav were great till the job was done they promised a 10 yr warranty against yellowing and the floor they guaranteed wouldn’t be slippery at all. If it’s even a little wet it’s unsafe and slippery like a skating rink we had to buy non slip mats that look ? horrible. The floor yellowed right away and Gav and Ron president and VP don’t answer there cell phones texts or voicemails ever they just don’t care. They use garbage cheap product and over charge and don’t stand by there guarantee and no service what so ever I have Posted pictures most companies are offering the floors at half there price why pay more for a bad job with inferior products being used and no service or care for the customer many similar client complaints and a F rating with the BBB

We had OnWall slat system installed in our garage in April 2016. The work was well done and the crew followed up and corrected a few complaints we had.
We only purchased a few accessories at the time because we wanted to use the space first and determine what we needed.
Once we decided on accessories, it has been impossible to purchase the items. We have been trying for almost 2 years!
We call and we email over and over with no response from Gavin or Ron.
We want to purchase items from them and they don't respond.
The slat system is just fancy wallpaper without the hooks, baskets, etc.
Their phones are answered off site and the messages I leave are never answered.
Very frustrated. Do not recommend. Go with one of the other Garage Organizer companies out there.

At no price could I recommend this company.. I have never experienced such poor after sales service. Chips and bubbling needed repair and after several commitments, emails and photos sent, the level of professionalism and zero reliability is staggering. Candidly, it's a travesty that this company is still in business.

Hired On Wall solutions to do my brand new garage floor with their life time warranty product Very happy with the product and the floor finish but I have had a couple of areas come off. Numerous e-mails , some responses and promised dates but missed promised dates . Followed up with phone calls which have not been returned. I feel bad for the very apologetic secretary who continues to take my calls and passes the message along to Gav and Ron.

Had these guys install a complete garage, floors, walls, ect. Showed up 3 days late lots of excuses the only way you get any response is holding payment. The job took over a month and half to complete doors missing half walls done but never an end to the excuses. The guys they have that do the install work are outstanding. As for Gav and Ron just return a phone call. If your looking at having your garage done find another company.

Lots of promises . Trying to get someone to call me to do some repairs . No one calls me back nor come to fix it. I have left message for guv and Ron and no return call. Sad part is I did two garages with them this is my third .

Very disappointed

I hired Gav to redo my entire garage (floors, wall slats, etc.). What a huge mistake. One of the worst experiences I have ever had. I am still waiting for it to be finished. I have called endless times with no responses. Do not use them under any circumstances. I will say that the employees he has doing the work were great; however, he will not stand behind his product and work and avoids calls at any cost. There are other suppliers out there that are very good and should be used instead.

I choose cabinets with a lifetime warranty. Within 1 year the drawer broke. I contacted Gav who came by and took some pics and said he would get back to me. I called him and his office many times with lots of promises. I was pretty patient with these guys and gave them all the time to fix the problem but I only got excuses. Their warranties are not worth the paper they written on. Judging by the other reviews I would stay away from them. Once they have your money you will never hear from the again.