Waterworks Plumbing & Drains

Plumbing
Toronto ON M8Z 1R8
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Waterworks Plumbing & Drains
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96%

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Reviews for Waterworks Plumbing & Drains

Average customer rating:
9.6 10 (2200 reviews)

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Melanie
Melanie
1 review Mississauga, ON
10/10

Speedy and Friendly

Excellent Service, we called them with an emergency plumbing issue. They we reasonably priced, quick and knowledgeable. They warrantied their work and were very transparent about pricing. Hopefully we won't have a need for them in the future however should we have another plumbing issue we will be sure to call them.

Approximate cost of services:
$595.00
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Company Response

We are very grateful for your review and thank you for taking the time to share your experience regarding Kitchen leak. It is rewarding to know you were happy with the quick arrival and the quality of the repair. We value your high referral for our plumbing services.

Private User
Private User
Private User reviews Old Toronto, ON
10/10

Quick turnaround and excellent service

I called late on a Monday night and Rupinder returned my call immediately and had a technician Elijah at our condo before lunch on Tuesday. He fixed our initial problem quickly and when I gave him another problem to fix he started the job and then realized he didnt a part . He gave us a quick fix and promised to return on Wednesday morning.He returned early Wednesday and fixed the problem within an hour and left the area more clean and tidy than it was before he arrived! Rupinder was very attentive giving us update on arrival times and status of parts and checked after the job to ensure our satisfaction.
Overall a good experience.

Approximate cost of services:
$1,600.00
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Company Response

We are very grateful for your review and thank you for taking the time to share your experience regarding Kitchen leak. It is rewarding to know you were happy with the quick arrival and the quality of the repair. We value your high referral for our plumbing services.

Nora M - Toronto
Nora M - Toronto
3 reviews North York, ON
10/10

Plumbing repair (blocked drain)

Arrived home after vacation to find our laundry and kitchen sinks weren't draining. Yikes! Called Rupinder Monday morning and she arranged for Michael to come that afternoon. Michael quickly assessed the cause of the blockage. Twenty-plus feet of snaking later, the blockage was gone. Michael even tidied up afterward so that you would never know the wall hiding our plumbing stack was opened up. He also recommended Bio-Clean drain cleaner which I am using going forward to keep our pipes happy and clog-free. Not long after Michael left, Rupinder followed up with a phone call to make sure I was satisfied with their service. Fantastic experience with Michael and Rupinder and I won't hesitate to use WaterWorks again.

Approximate cost of services:
$1,200.00
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Company Response

Thanks Nora, It was a pleasure to read your 10 star review to learn that you were happy with our plumbing services. Thank you for taking the time to share your feedback, we really appreciate it. SO glad we could be of assistance. We look forward to hearing from you should you require plumbing or drain service again in the future.

Godfrey in York
Godfrey in York
3 reviews North York, ON
10/10

Sump Pump Maintenance and Plumbing Inspection

EXCELLENT

Michael is a master plumber and did a thorough job. He did so much more then your typical plumber. He also did a water expect ion and told me that my toilet was wasting water which I wasn't aware. Even though it wasn't cheap but the quality of service is very good. Also, Rupinder who is on the phone is very nice to deal with.

Approximate cost of services:
$2,000.00
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Company Response

Thanks Godfrey, It was a pleasure to read your 10 star review to learn that you were happy with our plumbing services. Thank you for taking the time to share your feedback, we really appreciate it. SO glad we could be of assistance. We look forward to hearing from you should you require plumbing or drain service again in the future.

Suzanne   from Toronto
Suzanne from Toronto
3 reviews Etobicoke, ON
10/10

Excellent

Having dealt with many plumbing companies over the years Waterworks Plumbing and Drains is definitely my favourite. Rupinder was very professional and pleasant scheduling my appointment. She called again to advise when the plumber was on the way. Michael arrived as expected and provided the full price upfront for approval. He communicated clearly and there were no surprises. The work was completed in a timely manner using quality materials and with attention to detail. Very satisfied.

Approximate cost of services:
$1,200.00
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Company Response

Thanks Suzanne, It was a pleasure to read your 10 star review to learn that you were happy with our plumbing services. Thank you for taking the time to share your feedback, we really appreciate it. SO glad we could be of assistance. We look forward to hearing from you should you require plumbing or drain service again in the future.

Private User
Private User
Private User reviews Scarborough, ON
0/10

VERY DISHONEST

Over a year ago, my sump pump kept going off. I thought the sump pump was malfunctioning. So I called this company which got really good reviews. They told me my sump pump was broken and I got them to install a new "better" one. Then it continued to go off and make noise. So the owner of the company comes in and tells me I need to put in an "industrial" shutoff valve. I was upset and asked why they made me put in a new sump pump and promised me that the issue would be fixed. Then I told the owner I to get out and that I would give him a bad review. He started to threaten me and tell me he'd sue me. As a woman, that really scared me. I am not sure how this company keeps getting good reviews as I feel these guys took advantage of me as a woman. It turned out there was a water pipe that had burst and that's why my perfectly working sump pump was going off pumping out the water.

Approximate cost of services:
$175,376.00
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Company Response

Hi Dr. Marjorie Dixon,
We would like to provide a detailed account of the actions taken by our team to address the issue with the sump pump:

In December 2022, we installed a new sump pump. Following a complaint about noise from the pump in February 2023, our team revisited the site and performed a thorough cleaning of the pit to ensure optimal performance.

Upon receiving another noise complaint in December 2023, our technician Michael conducted a comprehensive check of the sump pump and its operation to identify any potential issues.

In January 2024, another one of our skilled technicians, Alija, visited the your home to further investigate the noise complaint. Alija meticulously examined the sump drain line and conducted tests by filling up both pits with water and operating the pumps multiple times, yet no unusual noise was detected during these tests.

To ensure we could accurately diagnose and resolve the issue, our technician advised you to capture a quick video of the noise if it occurred again. Unfortunately, we did not receive any video documentation of the recurring noise issue.

Our team has made multiple efforts to address and resolve the concerns you have raised. We remain committed to providing high-quality service.

znehar in Toronto, Ontario Canada M5R2E2
znehar in Toronto, Ontario Canada M5R2E2
1 review North York, ON
10/10

Kitchen sink leaks

Had issue with the upstairs sink, which had a small leak and the basement kitchen sink, which contractor who remodelled the downstairs had not installed correctly, so there was a leak. The contractor came back once and attempted to correct the install, but it still didn't work. I had followed up with the contractor a few times, who has promised to come back and fix it but was he did not return the calls. As such. reached out to Waterworks, who had done previous repairs for us and I knew I could trust to get the job done correctly.

Process from start to finish with Waterworks is always seamless. I contacted them and spoke with Lisa, who set up an appointment with the technician at specifed date and time window (usually about 3 hours). Then Rupinder called the day of the appointment to let me know the technician was leaving for our job and would be there in about an hour and would be bringing a co-cop student with them. I also received an e-mail confirmation respecting the appointment, which included a photo of the technician. Technician, Alija, arrived at the time noted, along with co-co-op student.

Alija was able to diagnose the problem quickly and completed the repairs. He also had a co-op student with him and I was impressed he took the time to mentor the student and provide hands on experience. I appreciate that the work was quality and the have a neat and tidy work area, ensuring to clean up everything.

Waterworks is a top notch company. Everyone who works there has a high degree of professionalism and pride in their work, in additional to being very nice. I would recommend them to anyone who needs plumbing work.

Technicial

Approximate cost of services:
$1,300.63
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Company Response

We really appreciate your review regarding the kitchen sink leakage repair service Alija provided. Customer service is top priority and we strive to provide the best plumbing experience possible for every client, so it is very rewarding to know that you were so happy with our work. We look forward to hearing from you should you require plumbing or drain service again in the future.

Helga Stecker from Toronto
Helga Stecker from Toronto
15 reviews Etobicoke, ON
10/10

Bathroom repair

My call to my regular plumbing company was forwarded to Waterworks Plumbing and Drain Service. My company had closed and the above company assumed their calls.
My problem was a leaky toilet which I discovered, when I received a high water usage bill from the City of Toronto.
Michael came the same day and rectified the problem and also inspected all other leak prone fixtures and connections.
He did excellent work and also made sure to leave the workplace spotless.
Rawinder, in the office, was very helpful and also checked back after Michael had left, to see whether I was satisfied. Altogether a positive experience.

Approximate cost of services:
$930.00
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Company Response

We are very grateful for your review and thank you for taking the time to share your experience regarding leaking toilet. It is rewarding to know you were happy with the quick arrival and the quality of the leaking toilet repair. We value your high referral for our plumbing services.

Sean
Sean
2 reviews Etobicoke, ON
10/10

Kitchen sink de-clogging

Very friendly and personable service from the booking, through to regular follow-ups on the arrival time of the technician and finally the quality of the technician himself. And ultimately, our totally grease-clogged kitchen sink was cleared quickly, and simply. With no mess or fuss.

Approximate cost of services:
$600.00
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Company Response

Thanks Sean, It was a pleasure to read your 10 star review to learn that you were happy with our plumbing services. Thank you for taking the time to share your feedback, we really appreciate it. SO glad we could be of assistance. We look forward to hearing from you should you require plumbing or drain service again in the future.

David in Toronto
David in Toronto
1 review North York, ON
9/10

Bathroom faucet, drain and toilet installation

I called waterworks to replace an existing toilet that was about 30 years old, as well as to connect the drain and faucet to a newly installed sink. They were very responsive and Rupinder was able to send Alija over within an hour. Everything was completed quickly and efficiently. In a perfect world this is where the review would have ended. I soon notice a leak under the sink. The leak required 2 more visits before it was fixed, at no extra cost. During that time Waterworks was very responsive and Rupinder always followed up on the issue, quickly sent over Alija each time. This situation really shows Waterworks commitment to customer satisfaction, only stopping when the work is fully completed, and a company that I can trust.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for taking the time out to write this review! Your patronage is appreciated and we are glad that we are able to present a solution to your problem and resolve it. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. Thank you, Michael Yuffa

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Waterworks Plumbing & Drains

A plumbing company is only as good as its reputation, and we are very proud of ours.

As a local family-run business we strive to provide a fast, friendly and professional service that treats each of our customers like a part of our family.

Families thrive with honesty, which is why we believe in always offering upfront pricing based on our price catalogue.

You deserve to be treated fairly and to have your plumbing problem fixed properly the first time.

Our motto is to always leave your home better, cleaner and safer than it was before.

With over 19 years of committed service to the Greater Toronto area, we've probably seen every plumbing problem there is. We often give multiple ways to solve it giving you the guidance and choice of the approach that you prefer.

It's not just a shiny reputation that we have, we stand by our work. We offer a 101% satisfaction guarantee.
So what’s the extra one percent?

It’s going the extra distance to ensure that not only is the job done right, but we also want you to be happy with our work as well.

This is our own neighbourhood and we are proud to serve it.

Waterworks is a full service plumbing company handling all size jobs, including:

• Solving High Water Bills
• Low water pressure
• Household Leaks
• Waterline repair
• Basement Waterproofing & Water Management
• Appliance Installation, Plumbing Fixtures Repair & Installation
• Sewage and Sump Pumps
• Drain Cleaning for drain odours & Repairs If Needed
• Back-Up Electric Generators
• Water Quality & Filtration - Water Purifiers
• Water Conservation
• Blocked or clogged drains - Drain Rooter Problems
• leaky or dripping faucets & pipes
• hot water tank problems, Tankless Water heaters NORITZ, NAVIEN, TAKAGI RINNAI etc
• Home Pre-Purchase Inspections
• New faucets, sinks, toilets, tubs
• blocked toilets or running toilets
• frozen pipes, pipe thawing
• Bathroom remodeling & renovations
• Laundry room sinks & drains
• Radiator repairs
• Flood damage & Flood prevention

With a no-high-pressure sales approach you can feel comfortable to have one of our technicians in your home.

For further reviews you can check us out here:

https://www.facebook.com/waterworkscanada/

https://www.bbb.org/ca/on/toronto/profile/sewer-cleaning/the-waterworks-plumbing-inc-0107-1130972

https://www.baeumlerapproved.ca/contractor/waterworks-canada

https://threebestrated.ca/plumbers-in-toronto-on

Michael Yuffa - Owner and Chief Plumber
The WaterWorks Plumbing and Drains Inc.

CATEGORIES
Plumbing, Drain Services, Drainage Contractors, and Water Filtration & Purification
PRODUCTS
Best Quality Products Personally Selected
SERVICES
We Provide Best Solutions For: - Plumbing Drain Rooter Problems - Drain Repairs - Waterproofing - Blocked or clogged drains - Dripping faucets - Leaky faucets & pipes - Hot water tank problems - Tankless Water heaters - Installations for new faucets, sinks, toilets, tubs, water heaters, showers etc. - blocked toilets - Frozen pipes, pipe thawing - water purifiers/filtration - Remodelling & renovations - Toilets that keep running problems - Sewage Problems - Laundry room sinks & drains - Drain & sewage rootering - Radiator repairs - Flood prevention ... The List Is Almost Endless!
BRANDS
We repair and install all major brands of faucets, toilets, fixtures and water filtration systems.
SPECIALITIES
Our Specialties Include: - Clearing blocked drains - Hot water tank repairs and installations - Toilet repairs - Waterproofing - Clearing sewer backups - Water Filtration Systems
WEBSITE
https://waterworkscanada.com/?utm_source=homestars
YEAR ESTABLISHED
1996
PAYMENT METHOD
Visa MasterCard American Express Cash "Email Money Transfer" PayPal ,Financing OAC
LICENSES
Metro Master Plumbing License P15791(Since1985)
MEMBERSHIPS
Bryan Baeumler Approved. BBB A+ Accredited
LIABILITY INSURANCE
Yes
DIPLOMAS
WSIB, Insured, Certified Masters Plumbers License #P-15791 (Since 1985)
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Tiny And Large
BONDED
Yes
PROJECT RATE
$43.00 Up-Front Catalogued Pricing. No Bait/No Switch
WRITTEN CONTRACT
Yes
WARRANTY TERMS
30 Days To LifeTime
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.