Ardent Heating & Air Conditioning

We have dealt with this company for several years.
We have purchased & had installed air conditioning
& water conditioning equipment as well as service for
these items and our furnace.
We highly recommend these folks, they are wonderful to deal
with , the staff is punctual friendly & very competent ,the quality
of their products & service is second to none.

I called the good folks at Ardent on Bayfield in Barrie on the Victoria Day weekend and was given prompt courteous and helpful advice on troubleshooting a problem with my AC unit (very old filter, which caused freezing of the internals). We were offered an immediate visit, but decided to wait until the day after the holiday. They came as promised, introduced themselves and were very considerate of our home carpeting (wearing overbooties). They got straight to work on solving and fixing the problem, which turned out to be a faulty capacitor. The Amana unit was covered for parts under warranty and the best part was being given a much needed inspection and free advice on caring for and maintaining our AC unit and furnace for future long-term use. The cost? - Book a deluxe furnace cleaning @ $169....EXCELLENT!
We have always had extremely good business relations with Ardent and their fine line of products, services and people and taking into consideration the great prices, we expect that to continue.
I highly recommend Ardent on Bayfield in Barrie and will always call on them for any home heating and AC needs!

Ardents Employees were very courteous and explained everything they would do while replacing my old furnace with a new one. They put a blanket down on the floor and wore booties on their feet. They did quick efficient work and also gave recommendations on yearly furnace cleanings and duct cleanings. After they finished the the staff gave me a good briefing on my new furnace. While they were in my house I also asked them about my tankless and they helped me with that as well. Thanks Ardent!!!

I woke up to find my furnace was not working, I called Ardent to come out and look at it. My furnace was going on 15 years old and had a cracked heat exchanger. So I required a new furnace, and Ardent provided me with one on the same day that I called them to come have a look at it. They were very efficient and courteous while doing the isntallation and explained everything to me in great detail. I would highly recomend Ardent to my friends, family, and neighbours.

Hello I just wanted to write to say how happy we are with the service we recently received from Ardent Heating. We had called a few places however the friendly voice and the fact we didn’t reach an answering machine was what made us go with Ardent.
We were able to get a service call booked within just a few hours of the call and when the technician was running a little late he called us to let us know which was nice even though he was only 10minutes behind.

The service technician was very polite and professional, the diagnostic came up as being a faulty gas valve and since my furnace was older he did let us know that we had two choices which was to repair it or to replace it and gave us good information on both options, the difference from service we had from other companies in the past was that at no time did I feel pressure to do either. We told him that we made the decision to just repair for now just to see if his attitude would change because we didnt buy a furnace but it didn’t and he went out to the truck and was going to put in the valve, at that point we stopped him and changed our mind and went with a new furnace that they were able to put in within a few days. We had back up heat but they left us some heaters to keep us warm until then which was also nice.

The Furnace is now in and the installation was done by two other techs that were also very friendly and professional, they even fixed up a few things for me that wasn’t right from a previous service company t and didn’t charge me for it.
I would recommend Ardent Heating to anyone that is looking for a professional company to do business with.
Our new furnace is so much quieter and heats the house much better than the old one we had...we are very satisfied!

Jason and Dianne

Had a duct cleaning and furnace cleaning done. The company was on time, polite, and left my house impecceably clean and did a super job. Would recommend it to a friend.

This company has questionable practices !
I called up for a quote for a service call on my furnace as it was not working and making noise. The female on the phone said it was $98 (about $15-$18 more expensive then other places I called). As I was about to hang-up she said "oh my manager just yelled at me it's $69 if you are a new customer" I said OK and booked an appointment. Then I started thinking, wow....they sure like to hose faithful, repeat customers ! The service appointment was for 2-4pm. They arrived at about 430pm and didn't seem to concerned with being late. They checked the problem and found it to be the Vent Motor that needed to be replaced. They said it was going to be expensive and stated about $700-$800 and would have the parts the next day. I was floored. The following day I called several (4) other companies and the quote from them ranged from $520 - $548 (taxes, labour included). I called ARDENT back and they quoted me $602.29 (taxes, labour included). That was after a song and dance from the lady about it being $642 but crediting me with something...down to $592....down to $533...WHAT A JOKE ! Every other company was straight up with the prices - no games. After I told them they were the most expensive in Barrie by $50-$80 and I was going somewhere else, she spoke with the "Operations Manager" and returned to the phone laughing hystyerically and said that they would do it for $520 but "it would have to be done today ! Reluctantly I went with them as this matched the lowest price (quote) I got. I will not be dealing with ARDENT again. Too many games with quotes and very expensive. They will soak you if they can. My advice is to call 3-4 other companies and you will get a more honest quote, unless you don't mind throwing away money !!!

PROS:
- I found their service to be quick and friendly.

CONS:
- Very expensive, it cost me about $300.00 for them to replace a $10.00 part.
- they will put a big 8X10 sticker on your furnace promoting their company. It does not come off easily, I could not get it off.
- they will attempt to sell you a new heating and cooling system.
-They will phone you after the service to sell you more services.
...7/11/2012 update ....in reply to Jason's comment. No other HVAC companies charge me an emergency truck fee to come out the same day. I do expect to pay for a service call. I'm not confused about the service your company provided or the fees charged or industry practices, no lesson required. The day i called your company was a very busy day for me and i didn't have the chance to shop around or replace the part myself. I told the dispatcher that the thermocouple needed replacing. I've since had the opportunity to find another HVAC service provider and I'm very pleased with their service and fees....no stickers, no BS and no lessons.

I required work re-designing the venting in the basement to capture more headspace before finishing the basement. Ardent provided the name of a contractor to whom they refer all HVAC work. The individual Ardent provided was ecxellent. The work was completed in the winter time, with minimal heat loss when the furnace was turned off and the work areas were cleaned up.