Hello I just wanted to write to say how happy we are with the service we recently received from Ardent Heating. We had called a few places however the friendly voice and the fact we didn’t reach an answering machine was what made us go with Ardent.
We were able to get a service call booked within just a few hours of the call and when the technician was running a little late he called us to let us know which was nice even though he was only 10minutes behind.
The service technician was very polite and professional, the diagnostic came up as being a faulty gas valve and since my furnace was older he did let us know that we had two choices which was to repair it or to replace it and gave us good information on both options, the difference from service we had from other companies in the past was that at no time did I feel pressure to do either. We told him that we made the decision to just repair for now just to see if his attitude would change because we didnt buy a furnace but it didn’t and he went out to the truck and was going to put in the valve, at that point we stopped him and changed our mind and went with a new furnace that they were able to put in within a few days. We had back up heat but they left us some heaters to keep us warm until then which was also nice.
The Furnace is now in and the installation was done by two other techs that were also very friendly and professional, they even fixed up a few things for me that wasn’t right from a previous service company t and didn’t charge me for it.
I would recommend Ardent Heating to anyone that is looking for a professional company to do business with.
Our new furnace is so much quieter and heats the house much better than the old one we had...we are very satisfied!
Jason and Dianne
