Canadian Leak Detection

Thank you team

I've rarely been happy about spending $2,000.00 Plus dollars for repairs, for anything. But I must say, your professionalism, customer focus and cleanliness were super. The technician (JN, I'm sorry i forget his name) was excellent, knowledgeable, helpful, patient and honest.

I very much appreciate the support and have already started my recommendations anytime a pool owner asks me

Matt and Andrew were great today! Long time pool leak fixed! They were charming and hard working. Matt paid special attention to making sure the resurfacing of our pool deck was done with precision. Hope I never need them again but I know who to call if I do.

The office manager had responded to my complaint. We have come to a mutual understanding and agreement. I am satisfied with the resolution.

This was my first time using this company and would definitely recommend their service. I believe Adam was the gentleman's name(sorry if this is incorrect) and he did a thorough inspection of my pool and found 4 tears in my brand new liner. He was able to repair same day and the pool has had no issues since. The Rep was very capable and explained findings along the way. Thank you to Canadian Leak Detection, we can now enjoy the pool again!

This is the second time weve used this company. The first time (about 5 years ago) the service was excellent! This time we paid the consulting fee for possible leak. The tech offered valuable information. However, when they came to repair leak, there was a error in the diagnosis. No additional charge.
Highly recommend this company!!

Just wanted to report on the service provided by Canadian Leak Detection on July 5, 2021. Appointment was arranged well in advance and all procedures requirements were well explained in advance. We received a friendly appointment reminder before the appointment and provided water loss measurement information. On the date of our appointment, the technician (Adam) showed up a bit early and we were able to get him started right away. A thorough diagnostic job was done and 5 liner leaks and one return line leak were identified and located. In addition, two above ground leaks were identified (much to my surprise) and were fixed at NO ADDITIONAL COST by Adam on the spot (thanks again Adam!)
We subsequently were able to fix the return line leak and the hose line was leaking EXACTLY where Adam indicated. We would definitely recommend this outfit to anyone in the same boat.

David

I called as my pool was losing a lot of water. Adam came first and managed to detect a leak in my new liner and a return line (within inches. Amazing!) James came to repair the return line on a scorcher of a day, broke through cement and dug out the hole to repair the return line. The repair was done neatly. The company delivered and did what they said they would. No muss no fuss. They came at the date/time they said they would, the estimate was close in $ and my pool is fixed. Katie in service was great to deal with too. They are not cheap but well worth the money.
Thanks guys!

Called them to seal holes in the liner , they came on a rainy day & claimed the pool is not suitable to do the job then charged my CC 175$ for the visit !!!

Stay away from them.

Used them a few times, arrogant with a sense of self importance. Do not honor their word and follow up is disturbing. They came out and found a small leak, it was the end of the season so I decided to fix the leak the following year. When I called back they said they couldn't find the paperwork and will have to charge me again for the leak detection and fixing it. Luckily there are many alternatives on the market, would not use them again!

Their pool professional was anything but. Initially detected 2 potential leaks, sent someone to fix ($800 for 2 hour work). He was a very nice guy but for some reason, he only fixed one of the leaks, and then suddenly the second leak was much worse. The so-called professional who returned took no accountability and then when asked about it immediately became exceptionally aggressive and very rude.