Thanks Josh, - Keeping your Electric system up to date is very important for your safety.
We were happy to be of service, and appreciate you taking the time to provide a review.
We were happy to be of service. We know that you will be enjoying your Electric Car for years, and the low cost commuting is the added bonus.
Thank you for the review.
We strive to be alert to any situations that might put you or your family at risk.
Part of our service call is to check that your home is meeting the safety standards that are required by code.
Thank you Gord-o for the kind review.
Thanks Chris. We appreciate your continued confidence in Dan and Captain Electric.
See you next time.
Thank you Critchie in ????, for the review. We are thankful we have good people in the office looking after our clients properly when they call in.
Diane has been with us for over 7 years now, and she is a very competent and professional team member.
We look forward to being of service again in the future.
Not a good experience Quote was Ourageous!
Thank you for your candid review Steve, although I have to say that we are a bit surprised at your post.
*** Our notes indicate that our electrician Kevin was on site on January 9th, and was there for over 1.5 hours with you, answering your questions and explaining every aspect of the work involved and working out a plan of how to best approach your renovation. He also provided you with multiple options. You indicated to our electrician that you were happy that we stand behind our work and written guarantees.
*** Many of our clients know and appreciate that our Electricians are a valuable resource of knowledge, expertise and skill, and are able to provide important information at the planning stages, early in the process. Like most professionals, we do therefore have a fee to attend site for consultation services. The fee that you paid to have a certified professional provide the services that we did, is more than fair. This was explained, and agreed upon by you at the initial contact with our office.
*** 2018 is our 26th year in business. Our company history is explained on our website. After decades of service in our community, we have found that our customers prefer On-Time Service, Written Guarantees, and Upfront Pricing. They also appreciate that all our people are employees (never sub-contractors), and that the people we send to their home or business are Certified, Uniformed, Background Checked, Clean, Drug-Free, and Professional Electricians. The Safety, Comfort, and Security of our clients is our concern.
*** As for a lower price on the work, one can always find a lower price. We would however question whether the scope of work was identical to what we quoted, and to the same specification. Are we truly comparing apples to apples?
*** I wanted to address the statement where you said “Captain Electric prefers the big money clients.” This is very untrue. We have a reputation of helping our clients with even very small problems, and also of solving very difficult problems that other electricians will not touch. We serve our clients first, without discrimination.
*** We are happy to live in a Country where varying views can be expressed freely and openly without reprisals, and where we all have a choice. Thank you for your perspective and review of our services. We wish you all the best. bw
Thank you John and Judy. We were happy to be of service. Two things that you mention are very important in working in condominiums - Approval from the Condo Corporation and an ESA (Electrical Safety Authority) Wiring Permit. Thank you for choosing Captain Electric. We hope to see you again when you need our services. ...bw
New breaker panel and circuit wiring
Hi Treviano, thank you for your review. Yes, handyman wiring can be very creative sometimes. We often see overloaded circuits, improperly wired and not to code. Your new panel allowed us to have the circuit capacity to solve this issue, and to provide ample space for future circuits. Surge Protection is always recommended, to help protect electronics within the home. We look forward to seeing you next time. ...bw
Quote for future work & Repair of a discovered electrical short
Rob, thank you for your review. Aluminum wiring was used extensively in the early to late 1970's for new home construction. We always educate our clients on the concerns with Aluminum wiring, and options to make it safe (such as: replace all devices, remake all connections throughout the home, install ARC-Fault breakers, or rewire with Copper wiring). We were happy to be able to solve your immediate problems you were having and to make the circuit safe, and to install the new fixtures. Thank you for choosing Captain Electric, and we look forward to seeing you again. ...bw
Thank you for your review. It was a wise decision to replace the fuse panel in your home. The problems you were experiencing (sparking, and hot) are problems that most homeowners will have with a fuse panel sooner or later. *** Fuse panels are now considered "antique" compared to the advantages and added safety features that a modern circuit breaker panel can offer. Features such as ARC-Fault and Ground-Fault protection, and Main Panel Surge Protection are available, and can be installed in a modern "circuit breaker" panel. We were happy to be of service, and look forward to seeing you again when you need us. ...bw
Captain Electric is an electrical service, repair, and installation company, serving Durham Region Toronto and Markham, specializing in helping homeowners and business owners. - Since 1992, we have been dedicated to providing our clients with the best in service, professional workmanship and guarantees. - Watch our new company video in the Gallery Section.
